Technically support the maintanance of product BPC(Business Planning&Consolidation)

• Technically support the maintenance of product BPC(Business planning & consolidation)• Handle customer incidents and internal incidents.• Analyse customer’s issues, try to reproduce the issues in both customer system and internal system, find root cause and provide solution or workaround.• Contact customer and organize meeting for issue better understanding.• Collaborate with team, cross-team colleagues and Product Owner to deal with customer… Show more • Technically support the maintenance of product BPC(Business planning & consolidation)• Handle customer incidents and internal incidents.• Analyse customer’s issues, try to reproduce the issues in both customer system and internal system, find root cause and provide solution or workaround.• Contact customer and organize meeting for issue better understanding.• Collaborate with team, cross-team colleagues and Product Owner to deal with customer incident.• Update customer incident in CSS or contact customer timely to inform them our process.• Collaborate with team and manager to de-escalate customer issues. • Deliver note (document) to customer once solution is implemented and tested with ok.• Code review with relative colleagues.• Improve product quality and relative document for customer and colleague better understanding product functionalities.• Improve code to make code more logistical and easier understand and maintain.• Deliver knowledge transfer session of responsible modules to colleagues.• Increase knowledge about product from business side to provide better customer support. • Take on-call duty on public holidays. Show less

• Test functionalities of BPC and improve and create test case.• Raise ticket for product defect found during testing.• Reproduce customer issue in internal system.• Create customer issue scenario in internal system for developer.• Verify developer’s solution for bug fixing.• Take knowledge transfer from other QAs.• Perform regression test before version release.• Join Scrum meeting.

• The system is to collect expected data from specified webs and show the data to internal users according to constructed structure.• Design the web site with ASP.NET and develop the back-end with C#.• Create tables and fields with database SQL Server.• The system is completed with two developers working together.• Test the functionalities of the system and demo to end users.