Ferdinand Bonilla Email & Phone Number

Costa Rica

Santa Ana, San Jose, Costa Rica

• Supported the Talent Acquisition function in North America by meticulously managing internal movements and external hires in Workday, ensuring a streamlined end-to-end process for each candidate.
• Acted as the first point of contact to help candidates throughout their recruitment journey, answering questions about the role, the recruitment process, deadlines, requirements and their onboarding experience.
• Directed administrative tasks, including interview scheduling, preparation and extension of legal documentation, initiating and monitoring pre-employment screenings and background checks, and first-day logistics.
• Utilized case management tools to carefully monitor requisitions from initiation to completion. This involved tracking progress, identifying gaps in stored data, ensuring payroll criteria were included in the system.
• Organized, compiled, and updated employee records with complex data entry in different HR systems, ensuring precise candidate information in Workday and weekly reports, managing sensitive and legal data confidentially.
• Fostered close and effective working relationships with key stakeholders- People Leads, Recruiters, Hiring Managers, Sourcers, and third-party vendors. This included providing guidance to the parties involved about.

Belén, Heredia, Costa Rica

• Applied a keen attention to detail while analyzing sensitive and confidential medical documentation (prescriptions, operative reports, medical history) as needed for physician, home and healthcare insurance.
• Escalated to customer or field personnel as needed to aid in obtaining physician documentation required for billing. Including home health agencies, patients, hospital/ facilities, physicians.
• Executed 12+ cold calls daily in order to determine the correct party following our patients, additionally employed various channels to do so.
• Worked both independently and collaboratively with team members to efficiently distribute workloads across a mutually assigned region, resulting in optimized productivity and streamlined operations.
• Surpassed performance goals by organizing and prioritizing my workload accordingly, being able to manage multiple client accounts in order to reduce aged and unbilled document percentages per region assigned.
• Developed and implemented creative ideas and successfully introduced my own CI Card within the team, enhancing all quality policies and procedures in the best way.

Belén, Heredia, Costa Rica

• Interacted with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for two different lines of business, striving to provide the highest level of.
• Managed and entered customer interaction details in the correspondent CRM (Salesforce) to track requests, escalations, document problems and record solutions offered.
• Used negotiation skills to identify potential solutions that met both their needs and the company's goals, to identify opportunities to upsell or cross-sell additional products or services.
• Supported our sales representatives’ team in the US and Canada by delivering comprehensive product information and troubleshooting assistance, both prior to and following their client visits.
• Instructed efficiency and team productivity, acting as an SME, providing floor support and training to onboarding teams due to my knowledge, responsibility and commitment with the organization. Additionally willingly.