Ferdinand Bonilla Email & Phone Number

Costa Rica

Santa Ana, San Jose, Costa Rica

• Supported the Talent Acquisition function in North America by meticulously managing internal movements and external hires in Workday, ensuring a streamlined end-to-end process for each candidate.• Acted as the first point of contact to help candidates throughout their recruitment journey, answering questions about the role, the recruitment process, deadlines, requirements and their onboarding experience.• Directed administrative tasks, including interview scheduling, preparation and extension of legal documentation, initiating and monitoring pre-employment screenings and background checks, and first-day logistics coordination.• Utilized case management tools to carefully monitor requisitions from initiation to completion. This involved tracking progress, identifying gaps in stored data, ensuring payroll criteria were included in the system, and managing documentation.• Organized, compiled, and updated employee records with complex data entry in different HR systems, ensuring precise candidate information in Workday and weekly reports, managing sensitive and legal data confidentially.• Fostered close and effective working relationships with key stakeholders- People Leads, Recruiters, Hiring Managers, Sourcers, and third-party vendors. This included providing guidance to the parties involved about relevant processes and policies.• Assumed additional responsibilities out of my scope, including requisition dispatch in Workday, Quality Assurance, Contingent Hire, and providing support to recruiters through assistance in shortlisting and phone screens, enhancing my knowledge and thereby contributing to an outstanding recruiting experience.• Arranged shadowing sessions with cross-functional colleagues and departments, aiming to deepen my insight of the work behind the rest of the parties involved in diverse processes within Talent Acquisition.

Belén, Heredia, Costa Rica

• Applied a keen attention to detail while analyzing sensitive and confidential medical documentation (prescriptions, operative reports, medical history) as needed for physician, home and healthcare insurance identification.• Escalated to customer or field personnel as needed to aid in obtaining physician documentation required for billing. Including home health agencies, patients, hospital/ facilities, physicians.• Executed 12+ cold calls daily in order to determine the correct party following our patients, additionally employed various channels to do so.• Worked both independently and collaboratively with team members to efficiently distribute workloads across a mutually assigned region, resulting in optimized productivity and streamlined operations.• Surpassed performance goals by organizing and prioritizing my workload accordingly, being able to manage multiple client accounts in order to reduce aged and unbilled document percentages per region assigned.• Developed and implemented creative ideas and successfully introduced my own CI Card within the team, enhancing all quality policies and procedures in the best way.

Belén, Heredia, Costa Rica

• Interacted with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions for two different lines of business, striving to provide the highest level of support.• Managed and entered customer interaction details in the correspondent CRM (Salesforce) to track requests, escalations, document problems and record solutions offered.• Used negotiation skills to identify potential solutions that met both their needs and the company's goals, to identify opportunities to upsell or cross-sell additional products or services.• Supported our sales representatives’ team in the US and Canada by delivering comprehensive product information and troubleshooting assistance, both prior to and following their client visits.• Instructed efficiency and team productivity, acting as an SME, providing floor support and training to onboarding teams due to my knowledge, responsibility and commitment with the organization. Additionally willingly worked as a Back Office Agent during unexpected backlog resulting in meeting a project target date.