Chris Ferguson Email and Phone Number
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Chris Ferguson personal email
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I am passionate about customer experience and strategy; in a world of commodified services, experience is often the competitive differentiator. Given my experience working for one of the top-rated customer experience brands in the world (USAA), my approach to customer experience strategy, service design, and research methodology has grown from and is grounded in a user-centered perspective.In addition to engaging in primary research activities (chiefly qualitative) and conducting both primary and secondary competitive analysis, I have experience in working with Subject-matter experts and business partners to develop iterative approaches to solving problems, and well as leveraging focused analytics to drive strategic outcomes. As such, In addition to standard research and usability deliverables I am proficient at creating experience blueprints for new/emerging products, incorporating competitive analyses (such as SWOT) to understand the ecosystem the experience is going to exist in, and providing detailed road maps for product and experience development, particularly in an agile environment.Specialties: Experience Strategy, User-Centered Design (UCD) / Design Thinking practice & training, Service Design, Corporate & Market Research, Competitive Intelligence, Usability, and C-Level Communication.
Firecat Studio
View- Website:
- firecatstudio.com
- Employees:
- 10
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Insight And Strategy ConsultantFirecat Studio Oct 2019 - Present
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Lead Experience StrategistUsaa Nov 2012 - Jul 2019San Antonio, Texas Area> Experience Strategy group, USAA Strategy -
Lead User Interface ArchitectUsaa Mar 2010 - Nov 2012Member Experience Design Group
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Founding Director, Enterprise Competitive IntelligenceUsaa Dec 2006 - Mar 2010
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Director, Integrated ResearchUsaa Mar 2004 - Dec 2006
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Senior Customer Experience AnalystUsaa Oct 2001 - Feb 2004
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Advisory Board MemberFrost & Sullivan Growth, Innovation And Leadership Silicon Valley Conference Nov 2014 - Nov 2015Board member for conference providing cross-industry exposure to business and technology trends. Conference focus is on innovation and future-state vision. Was held in Santa Clara CA September 2015
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User Experience GroupUnext 2000 - 2001Usability tested Cardean University courses in research lab led by Don Norman.
Chris Ferguson Skills
Chris Ferguson Education Details
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Information Science
Frequently Asked Questions about Chris Ferguson
What company does Chris Ferguson work for?
Chris Ferguson works for Firecat Studio
What is Chris Ferguson's role at the current company?
Chris Ferguson's current role is Customer Experience Leader: Researcher | Strategist | UCD Catalyst / Facilitator.
What is Chris Ferguson's email address?
Chris Ferguson's email address is ch****@****saa.com
What is Chris Ferguson's direct phone number?
Chris Ferguson's direct phone number is +121091*****
What schools did Chris Ferguson attend?
Chris Ferguson attended Indiana University Bloomington.
What are some of Chris Ferguson's interests?
Chris Ferguson has interest in Process Engineering, Communication Theory, Usability Research.
What skills is Chris Ferguson known for?
Chris Ferguson has skills like Market Research, Human Computer Interaction, User Centered Design, Competitive Intelligence, Content Strategy, Usability Testing, Marketing Strategy, User Experience, Innovation, Social Media, Human Computer Interaction, Usability.
Who are Chris Ferguson's colleagues?
Chris Ferguson's colleagues are Gemma Saunders.
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4gmail.com, roynat.com, aol.com, wellsfargo.com -
Chris Ferguson
Associate General Counsel & Business Professional | Tech Transactions | Ai | High Performance Computing | Patents | Intellectual Property (Ip) | Ex-BiglawReston, Va4gmail.com, hp.com, hpe.com, hpe.com2 +170342XXXXX
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Chris Ferguson
Representing Quality Manufacturer'S Of Navsea Pipe, Valves, Fittings, Hose Assemblies And Dod-V-24657 Mov'S.Spanish Fort, Al1shawfab.us1 +125142XXXXX
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