Fernanda Xavier Email and Phone Number
Fernanda Xavier is a Analista de Customer Service Sr. at Mondelez Internacional. She possess expertise in customer experience, freight transportation, sap, planejamento, coordination and 35 more skills. She is proficient in Spanish and English. Colleagues describe her as "Fernanda é uma profissional muito focada nas entregas, trabalha bem com diversos grupos principalmente como mediadora, permeando diferentes situações e realidades. Possui um senso crítico muito forte e bastante seriedade nas análises. Mesmo em um ambientes conturbados consegue realizar bem seu trabalho, entregar seus objetivos e desenvolver os processos necessários performando de forma excelente. " and "Fernanda is a very dedicated, committed and organized person and she is always willing to help. She manages her time very well, brings new ideas and look for solution. She is not afraid of asking for help and is open to learn. She manages customer service and logistics very well, very good in negotiation and her skill in planning has been increasing day after day. Fernanda is an excellent team member and brings a lot of contribution for reaching the goals."
Mondelez Internacional
View- Website:
- mondelezinternational.com
- Employees:
- 45909
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Analista De Customer Service Sr.Mondelez InternacionalBrazil
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Sr. Customer Service AnalystMondelēz International Dec 2022 - Present• Sales orders Management from Traditional Trade Channel.• Mensure and report indicators performance Area (OCT, Fill Rate, CFOP; Ditress);• Improved interface with multifunctional areas;• Conduct meetings with clients to monitor performance.
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Supply Planning/Customer Service CoordinatorHuntsman Corporation Jan 2021 - Aug 2022São Paulo, Brasil- Generates a time-phased supply schedule to fulfill business requirements in the short-term, while considering plant wide constraints, and meeting inventory and customer service targets;- Leads collaboration with customer service, manufacturing, logistics, third-party service providers and business partners to meet business obligations in case of unplanned events;- Ensures proper maintenance of production parameters (material masters, work centers, routings) to ensure effective planning;- Follows best practices, procedures and governance over master data.- Supports global supply chain initiatives by interfacing with other supply chain personnel in the business and shared services. -
Sr. Supply Planning AnalystRb Jan 2018 - Dec 2020São Paulo Area, Brazil• Production planning and control management in 9 Units.• Coordinate and collaborate for the continuous improvement of stocks levels, and ensuring finished products quality.• Provide operation analysis and key performance indicators (KPIs) for review by business leaders and support on S&OP meetings.• Monitoring production process in order to guarantee performance optimal level.• Leadership and coordination in meetings between Units towards operation evaluation, and guarantee that action plans will be completed to correct production and processes matters.• Direct interface with COMEX managing the nationalization process and negotiating deadlines for delivery of finished goods;• Optimize processes related to the storage, transport and products distribution.• Follow manufacturing practices implementation such as Lean, PDCA, Root Cause, and 5W2H in all bottleneck analyzes for operational improvements. -
Supply Planning AnalystMead Johnson Nutrition Dec 2016 - Dec 2017São PauloProduction planning and control management of products in 3 Units.• Coordinate and collaborate for the continuous improvement of stocks levels, and ensuring finished products quality.• Provided operation analysis and key performance indicators (KPIs) for review by business leaders and support on S&OP meetings.• Monitoring production process in order to guarantee performance optimal level.• Optimize processes related to the storage, transport and products distribution.• Follow manufacturing practices implementation such as Lean, PDCA, Root Cause, and 5W2H in all bottleneck analyzes for operational improvements. -
Supply Chain And Logistics AnalystMead Johnson Nutrition May 2015 - Nov 2016São Paulo E Região, Brasil•Responsible for controlling and reporting Supply Chain KPI's (OTIF, Fill Rate, Returns and Distributions costs)•Responsible for contract management and guarantee that MJN's polices are in compliance along with law departament;•Supporting Indirect Procurement in negociacions with new contracts, payment terms, Etc;• Freight analysis , costs and validadion;•Responsible for reporting suppliers spend and logistcs costs;• Development of suppliers.
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Customer Services AnalystMead Johnson Nutrition Jul 2012 - Apr 2015São Paulo, Brazil• Answered and offered any support for sales team, external customers, manufacturing, customer relationship managers, PCP, Financial, Etc..• Sales orders Management from Key Account Customers (Walmart, Carrefour, GPA, Drogasil, DrogaRaia and Drogaria São Paulo);• Mensure and report indicators performance Area (OTIF, Fill Rate, CFOP);• Improved interface with multifunctional areas;• Conduct meetings with clients to monitor performance.
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Jr. Customer Services AnalystKellogg Company Jul 2010 - Jul 2012São Paulo, Brazil• Sales orders Management from Key Account Customers (Walmart, Carrefour, GPA)• Mensure and report indicators performance Area (OTIF, Fill Rate, CFOP);• Conduct meetings with clients to monitor results. -
Logistics AssistantParmalat Dec 2006 - May 2010São Paulo, Brazil• Capture Sales Orders.• Analyze and allocate stock.
Fernanda Xavier Skills
Fernanda Xavier Education Details
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Business Administration -
Psycology
Frequently Asked Questions about Fernanda Xavier
What company does Fernanda Xavier work for?
Fernanda Xavier works for Mondelez Internacional
What is Fernanda Xavier's role at the current company?
Fernanda Xavier's current role is Analista de Customer Service Sr..
What schools did Fernanda Xavier attend?
Fernanda Xavier attended Universidade Anhembi Morumbi, Universidade São Judas Tadeu.
What skills is Fernanda Xavier known for?
Fernanda Xavier has skills like Customer Experience, Freight Transportation, Sap, Planejamento, Coordination, Demand Planning, Distribution Logistics, Dos, Customer Satisfaction, Supply Chain Management, English, Planejamento Da Demanda.
Who are Fernanda Xavier's colleagues?
Fernanda Xavier's colleagues are Shari Francis, Kate Schuster, Tom Langdon, Kim Dung, Laura Karowski, Cristian Frias, Dave Steele.
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