Behavioral feedback using the Big Five model: Assessment of behavioral profiles and personalized feedback for continuous development.Talent Development: Identifying strengths and areas for improvement, creating action plans for professional growth.Guidance for professional development: Direction towards courses and training aligned with career objectives.

Executive and personal assistance, luxury concierge services, and lifestyle management, with a strong focus on excellence and personalization. Coordination of schedules, travel organization, reservations, purchases, document management, third-party management, ensuring smooth operations for clients. Development and management of strategic partnerships, offering exclusive benefits and tailor-made services such as personalized gifts, residential maintenance, and transportation solutions. Creation… Show more Executive and personal assistance, luxury concierge services, and lifestyle management, with a strong focus on excellence and personalization. Coordination of schedules, travel organization, reservations, purchases, document management, third-party management, ensuring smooth operations for clients. Development and management of strategic partnerships, offering exclusive benefits and tailor-made services such as personalized gifts, residential maintenance, and transportation solutions. Creation of weekly newsletters targeted at high-net-worth individuals, focusing on engagement and effective communication.📍 Structured and created a Concierge area from scratch, encompassing profile mapping, strategic negotiations, establishment of exclusive partnerships, and management of customer experience. Show less

Executive assistance. Responsible for supporting the CEO with corporate tasks, managing schedules, travel arrangements, reimbursements, purchases, and the creation of internal policies.Structured the Brazilian headquarters office, being responsible for defining the layout, negotiating, and managing suppliers, ensuring project delivery on time, with quality, and achieving significant cost savings.Planned and executed marketing strategies, including creating and managing content for… Show more Executive assistance. Responsible for supporting the CEO with corporate tasks, managing schedules, travel arrangements, reimbursements, purchases, and the creation of internal policies.Structured the Brazilian headquarters office, being responsible for defining the layout, negotiating, and managing suppliers, ensuring project delivery on time, with quality, and achieving significant cost savings.Planned and executed marketing strategies, including creating and managing content for social media platforms, focusing on increasing brand visibility and engagement. Conducted competency-based interviews. Show less

Secretary to the Presidency and Board Members.Responsible for managing corporate and personal demands, including schedule coordination, reception of strategic clients, reimbursements, travel arrangements, events, reservations, purchases, facilities, signatures, document and file control, logistics, notary services, SAP processes, and other related activities. Additionally, coordinated the administration and strategic distribution of event tickets for partners.

Responsible for providing assistance to the presidency and board members, welcoming and attending to clients, filtering phone calls, working on internal projects, updating contacts, writing letters, and drafting meeting minutes.Managing, controlling, and elaborating correspondence and memorandums, registering and forwarding documents, keeping and filing administrative and financial records.Coordinating business travel schedules, organizing events, managing the company's benefit plan… Show more Responsible for providing assistance to the presidency and board members, welcoming and attending to clients, filtering phone calls, working on internal projects, updating contacts, writing letters, and drafting meeting minutes.Managing, controlling, and elaborating correspondence and memorandums, registering and forwarding documents, keeping and filing administrative and financial records.Coordinating business travel schedules, organizing events, managing the company's benefit plan, and overseeing payables and receivables.Responsible for hiring outsourced collaborators, supervising the cleaning crew, managing hotel accommodations, car rentals, card reconciliation, and collaborators’ reimbursements, handling expenses related to plane ticket purchases, onboarding, creating internal policies, building workplace climate surveys, and internal communication strategies.🏆 Closing partnership initiatives that provide discounts at various commercial establishments, developing internal qualification training courses, and achieving significant cost reductions.🏆 Founder of the United Secretaries CWB, a project focused on professional development and experience-sharing for secretaries in Curitiba/PR and the surrounding region.🏆 Automating operational procedures and establishing the foundation for the Corporate University.🏆 Awarded 3rd place with the title of Secretary of the Year - CONASEC 2021. Show less

Responsible for providing customer service, building the clients portfolio and developing customer loyalty, performing external activities at post offices, banks and registry offices, sending out bank statements and deposit transfers, and organizing administrative documents.

Carrying out technical work in the electronics sector, where I obtained practical knowledge in the theory of Fordism, Theory Z and 5s. During this period, I had the opportunity to deepen my knowledge of the Japanese language and learn about different cultures.Developed technical skills in golf, focusing on precision and strategy. Enhanced competencies in effective communication, empathy, teamwork, and resilience.

Expertise in providing customer service and customer loyalty, carrying out external services at post offices, banks and notary offices, registration in banking systems and contract management.Responsible for collecting debtors, carrying out queries in financial systems, sending bank statements and transfers and organizing administrative files.

Responsible for receiving, filtering and transferring phone calls, scheduling business meetings, organizing, controlling and filing administrative documents in general. Providing support to the firm’s lawyers, executing administrative routines, consulting the CRM, welcoming and attending to customers, elaborating reports, and solving any eventual issues.

Leading and supervising the Commercial team, developing customer loyalty, post-sales, commercial planning, organizing the store and display window, managing cash flow, and issuing bills of note.

Responsible for receiving, filtering and transferring phone calls, scheduling business meetings, organizing, controlling and filing administrative documents in general. Providing support to the firm’s lawyers, executing administrative routines, consulting the CRM, welcoming and attending to customers, elaborating reports, and solving any eventual issues.

Responsible for customer service and general services in the administrative area.

Responsible for customer service and general services in the administrative area.