Neil Fernandes Email & Phone Number

Mumbai Area, India

Rainmaker creates legal and compliance training solutions for corporates. Our flagship product - WorkSafe- is India's most comprehensive POSH (Prevention of Sexual Harassment) training module. We also delve extensively into the world of Diversity, Equity and Inclusion (D,E&I) as well as Anti-Bribery and Anti-Corruption (ABAC) with our dramatised e-learning.

Mumbai Area, India

o Drive design, development and delivery of all ongoing, new-hire, re-training, and other programs and allocating resources required for the sameo Conduct OutBound Training and Engagement programs (purely activity based) across the country with a learning outcomeo Research and experiment of new processes/systems to improve training function with the sole.

Mumbai Area, India

o Plan, analyze and design training modules for various profiles and employees across departmentso Conduct regular TNA sessions with Managers and Team Leaders across departments and devise strategies to help employees grow in the organization, perform better and meet their respective KRA’s.o Plan, test and deploy training programs for the internal software.

Mumbai Area, India

o Conduct New Employee Trainings and Induction in a 4 Day New Employee On-Boarding Program across the countryo Maintain the Training Database for all regions and collate Training Need Analysis gathered from the Branch and various department heads to implement relevant trainingso Maintain the online database of trainings and employee headcount via internal.

Mumbai

o Monitoring calls for advisors who answer telephonic calls with regards to technical queries and customer service parameterso Giving timely feedback to help advisors groom customer service and sales skillso Conduct coaching clinics and trainings to help advisors improve communication skillso Create and design presentations and documentation that are.

Mumbai Area, India

o Undertaking training batches for various processes which included Sales, Retentions, Customer Services, etco Constantly updating and revamping Training Modules and Content that we as trainers can work on and deliver to the traineeso Work on new projects that are handed down from the management in U.K and develop training content and modules for the sameo.

Mumbai Area, India

o Manning the team in the absence of the Team Leadero Monitoring calls for quality within the team and providing feedback on the sameo Conduct monthly coaching clinics for betterment of quality on calls based on the monitoring that were doneo Guide, induct and monitor the new employees to come onto the operational floor post training and bring them up the.