Neil Fernandes Email & Phone Number

Mumbai Area, India

Rainmaker creates legal and compliance training solutions for corporates. Our flagship product - WorkSafe- is India's most comprehensive POSH (Prevention of Sexual Harassment) training module. We also delve extensively into the world of Diversity, Equity and Inclusion (D,E&I) as well as Anti-Bribery and Anti-Corruption (ABAC) with our dramatised e-learning content which ensures compliance training is engaging and fun.At Rainmaker I am responsible for the operations of our proprietary Learning Management System (LMS) as well as customer satisfaction and ensures end to end service delivery to all clients. Along with managing the operations and technical aspects of our LMS, I also am in charge of e-learning content development on authoring tools like Captivate and Storyline and ensuring a successful execution of the SCORM file on the clients' LMS. In this capacity I work extensively on LMS's such as SuccessFactors, Docebo, CornerStoneOnDemand, Oracle and many more.In my current capacity I also collaborate with internal stakeholders for new initiatives and client engagements that ensure Rainmaker strives to reach greater heights of customer experience and service.

Mumbai Area, India

o Drive design, development and delivery of all ongoing, new-hire, re-training, and other programs and allocating resources required for the sameo Conduct OutBound Training and Engagement programs (purely activity based) across the country with a learning outcomeo Research and experiment of new processes/systems to improve training function with the sole purpose of improving productivityo To participate in all relevant client calls and analyze customer satisfaction reports and quality reports periodically to take the learning’s forward in training module developmento Tracking productivity and targets and providing counseling to consultants, recruiters and team leaders and devising strategies to help increase productivity and grow personally in the organization

Mumbai Area, India

o Plan, analyze and design training modules for various profiles and employees across departmentso Conduct regular TNA sessions with Managers and Team Leaders across departments and devise strategies to help employees grow in the organization, perform better and meet their respective KRA’s.o Plan, test and deploy training programs for the internal software application system and handle queries and concerns and escalate accordinglyo Conduct monthly engagement activities for all the employees at the various branches that have a learning attached for every session

Mumbai Area, India

o Conduct New Employee Trainings and Induction in a 4 Day New Employee On-Boarding Program across the countryo Maintain the Training Database for all regions and collate Training Need Analysis gathered from the Branch and various department heads to implement relevant trainingso Maintain the online database of trainings and employee headcount via internal portals and system applicationso Conduct training programs of various durations and modules that are of immediate requirement and impact to an organization

Mumbai

o Monitoring calls for advisors who answer telephonic calls with regards to technical queries and customer service parameterso Giving timely feedback to help advisors groom customer service and sales skillso Conduct coaching clinics and trainings to help advisors improve communication skillso Create and design presentations and documentation that are required by the organization to help business processes and requirements

Mumbai Area, India

o Undertaking training batches for various processes which included Sales, Retentions, Customer Services, etco Constantly updating and revamping Training Modules and Content that we as trainers can work on and deliver to the traineeso Work on new projects that are handed down from the management in U.K and develop training content and modules for the sameo Undertake various Floor Trainings for the current Advisors on the floor for new processes and applications that get introduced on a regular basis

Mumbai Area, India

o Manning the team in the absence of the Team Leadero Monitoring calls for quality within the team and providing feedback on the sameo Conduct monthly coaching clinics for betterment of quality on calls based on the monitoring that were doneo Guide, induct and monitor the new employees to come onto the operational floor post training and bring them up the curve on a fast track basiso Worked on various projects for short periods of timeo These projects helped define the organizational goals that was set by our stakeholders in the U.Ko Projects also involved many amendments that needed to be filtered to the operational teams from time to time