Fernando Delgado Email & Phone Number

Customer-focused professional with a proven track record in customer service and technical support. Seeking the Customer Support Specialist position. Skilled in problem resolution, effective communication, and team collaboration. Bilingual (Spanish). Google Certified in Project Management.During my time as a Driver at Blue Star Seafood, I took pride in ensuring timely deliveries of top-notch quality to high-end restaurants and country clubs. Nurturing customer relationships was key to my success. I also collaborated seamlessly with cross-functional teams, streamlining operations, managing invoices, and even offering proactive advice on seasonal availability and holiday coordination.As a Manager and Master Certified Trainer at Phones4all - MetroPCS, I lead operations, sales, and inventory management across multiple locations. Guiding teams across a 12-store franchise, I provided training and coaching that led to a 50%+ increase in accessory attachment rates within just three months. With extensive knowledge of phone models and carriers, I was able to provide customers with well-informed recommendations, giving them a definite edge in their choices.While working as a Wireless Consultant at T-Cellular - Sprint, I managed leads, handled payments, and quickly resolved service issues. Collaborating closely with my peers, we ensured that customer service was smooth sailing and took every opportunity to maximize revenue.Making personal connections is very important to me. I bring a friendly and dependable approach to my work, always pushing for service excellence and building genuine relationships with customers. My ability to handle conflicts and my strong interpersonal skills allow me to thrive both as a team player and a leader among customer service representatives.I'm currently seeking new opportunities in Customer Success, where I can leverage my expertise in customer service, effective communication, and relationship building. Let's connect and explore how we can create exceptional success together!