As a solution architect, working in a client-facing capacity, interact with many of the staff in a client to understand their specific needs. This includes working closely with senior leadership management and other employees across all areas and levels of a company to devise and develop various technological strategies and improve existing IT Architecture, liaising with clients and company leaders to understand business problems and find the best IT solutions for their needs. In this context, I had the opportunity to work for client such as Santander SuperDigital, Vivo, United Health Group, and V.tal.Managing client expectations so that the end product is satisfactory. Conduct research into clients use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions, assist in facilitating impact assessment efforts and in producing and reviewing estimates for client work requests.Providing functional and/or technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications, leading brainstorming sessions and other group meetings to find possible technological solutions for a business problem.Solution Architect: - Business Process Design B2B / B2C - Make-Whole Call Provision - Lead and Case Management - Order Management - Integration Architecture - Oracle BRM Functional ConfigurationSalesforce Specialist: - Process Automation - Flow Builder / Process Builder - Omni Channel - Einstein Bots - Messaging Inapp and Web (chat, facebook and Whatsapp channels) - Visual Remote Assistant (VRA) - Vlocity Order ManagementKey Management Points: - Relationship Management - Product Innovation Strategy - Agile Project Management - Build Management - Configuration and Release Management

Coordenação de times de desenvolvimento e análise de propostas técnicas

Referência na Análise de requisitos, desenho de soluções de desenvolvimento de software, realizando gestão de pequeno time de desenvolvimento.

2005 a 2007 - Application Developer - Desenvolvedor líder de projetos para atendimento call center utilizando C# .Net e CCF framework. Participei de projetos importantes como Oi Conta Total, atendimento de Retenção, atendimento Alto Valor, célula de reparo e outros projetos de CRM utilizando Siebel e .Net

Coordenador de software de gestão educacional. Responsável pelo time de 4 desenvolvedores e 2 suportes a operação dos clientes, responsável pelo roadmap do produto e implantação nos cliente. Desenho e desenvolvimento dos módulos financeiros cadastrais e de relatórios.

Gerir o time de desenvolvimento e suporte do produto sistema administrativo escolar, bem como gerianciar o suporte e atendimento aos clientes do mesmo.Coordenar o roadmap evolutivo do sistema e desenho de novas soluções.Destaco a evolução de 15 para mais de 30 clientes com a nova plataforma de software construída com um time de 6 integrantes.

Responsável por auxiliar os facilitadores durante as aulas de informática educacional e suportar os profissionais da instituição de ensino em atividades no uso do laboratório.