Responsible for Business Development across Latin America region. Representing Microsoft Dynamics, Power Platforms, Microsoft 365 Business Technologies. Stoneridge Software is a devoted, dependable consulting partner with reliable experts who work side-by-side with customers to meet challenges head-on. Our goal is to be a holistic provider of everything our customers need to run their business in the cloud. https://stoneridgesoftware.com/

Passionate for creating great experiences to customers and business partners across the Americas. Nurturing a Customer-Centric culture in the organizations based on trust, integrity and business growth focus. Specially creative in building solutions and experiences in complex scenarios, presenting original ideas to senior executives. Ability to orchestrate and succeed delivering compelling business scenarios and virtual teams. Drive and nurture a Customer Obsession culture across the region to… Show more Passionate for creating great experiences to customers and business partners across the Americas. Nurturing a Customer-Centric culture in the organizations based on trust, integrity and business growth focus. Specially creative in building solutions and experiences in complex scenarios, presenting original ideas to senior executives. Ability to orchestrate and succeed delivering compelling business scenarios and virtual teams. Drive and nurture a Customer Obsession culture across the region to accelerate their Digital Transformation journey to achieve more. Responsible of creating and implementing Latam One Commercial Partner CPE strategy and Voice of the Partner and Customer initiatives to identify and solve systemic issues and execution of improvements areas plans. Show less

Responsible for Channel development portfolio enabling their cloud competencies and solutions on regards Azure, Office 365 and Dynamics 365 suite. Recruit, develop and launch of cloud partners, new practices, solutions and capabilities.

Successfully manage (Manager of Managers) 160+ organization across the Americas operations in Canada, US WEST and Latin America. Business delivery responsible for Commercial Premier customers. Americas Time Zone lead for Global Project Berlin - join PFE and MCS practices under a single organization. Services Regional Sponsor for US WEST Sales region involved in key projects opportunities.

Lead the PFE business for Spanish Latam scoping all MS technologies for Premier customers. Drive efficiencies on cross country deliveries and designing delivery capacity to cover current and future demands based on seasonality and business growth forecasts. Innovating on under consumption scenarios towards sales goals achievement by the subsidiaries. Instill principles of delivery excellence, accountability, cross-group collaboration, smart risk taking and support company’s transformation.

Extensive experience on ERP/CRM - Dynamics Latam. Strong knowledge of Partner´s ecosystem and business challenges on the evolution of Dynamics business. Alignment of strategic products lifecycles and enabling Dynamics partners in the region to shorten their sales cycles with a strong technical support practice. Pioneer in Latam on creating the Customer Service and Support Dynamics practice enabling and running operations in Mexico, Brazil, Colombia and Argentina. Create and Launch CUSTOMER… Show more Extensive experience on ERP/CRM - Dynamics Latam. Strong knowledge of Partner´s ecosystem and business challenges on the evolution of Dynamics business. Alignment of strategic products lifecycles and enabling Dynamics partners in the region to shorten their sales cycles with a strong technical support practice. Pioneer in Latam on creating the Customer Service and Support Dynamics practice enabling and running operations in Mexico, Brazil, Colombia and Argentina. Create and Launch CUSTOMER RELATIONSHIP TEAM (CRT) dedicated to manage and solve complex escalations among Partners/Customers/Microsoft. Pilot MACH program implemented to attract and develop Business Solutions talent. Show less

Responsible of 9 Call Centers operation w/1200 representatives, > 30K Inbound / Outbound calls PER DAY. Most important managed call centers are: Customer Service (2), Customer recovery, Technical Support, Smart Card change, Satellite dish relocation, Presales and Marketing campaigns. Design & implementation of CHURN reduction strategies (1%), experience in CTI, CRM (Customer Relationship Management technologies implementation) & IVR implementation & operation, benchmarking projects… Show more Responsible of 9 Call Centers operation w/1200 representatives, > 30K Inbound / Outbound calls PER DAY. Most important managed call centers are: Customer Service (2), Customer recovery, Technical Support, Smart Card change, Satellite dish relocation, Presales and Marketing campaigns. Design & implementation of CHURN reduction strategies (1%), experience in CTI, CRM (Customer Relationship Management technologies implementation) & IVR implementation & operation, benchmarking projects, design and implementation of costs reduction program w/ efficiency plans, quality and promptness in customer care by Digital transformation implementation plans. Show less

Managed strategic consumer facing position while working at Telcel:-Responsible for managing 12 Customer Service Centers and a 300 employee’s staff. Design of policies and strategies targeted to offer excellence on service to customers. Member of New technologies committee. (MANAGER)-Responsible for Call Centers administration/operation with 97 staff agents. Evaluation of New Digital Transformation technologies on Call Centers. VIP’s Customer service. Operation and design of… Show more Managed strategic consumer facing position while working at Telcel:-Responsible for managing 12 Customer Service Centers and a 300 employee’s staff. Design of policies and strategies targeted to offer excellence on service to customers. Member of New technologies committee. (MANAGER)-Responsible for Call Centers administration/operation with 97 staff agents. Evaluation of New Digital Transformation technologies on Call Centers. VIP’s Customer service. Operation and design of Outbound-Inbound campaigns. Control and design of IVR´s new development. (MANAGER)-Marketing corporate image responsible and organization design of LADATEL calling cards distribution in public cellular phones. -Creation, design and implementation of the Corporate Cellular Fraud department. Evaluation and implementation of new fraud prevention technologies. (Clones, tumblers, subscription fraud, etc.)-Billing Vendor and Roaming services, Net Settlement with The Chase Manhattan Bank. Signature of roaming agreements with US, Canadian, Latin-American carriers Show less