Fernando Luís Email & Phone Number

Lisbon Metropolitan Area

Lisbon, Portugal

Lisbon Area, Portugal

Responsable for the national and international market with focus in the Network and Service Performance, Quality of Service (QoS), Quality of Experience (QoE) and Business Digitalization Transformation.Have demonstrated an excellent ability to create and lead high volumes of engaged with operators delivering outstanding results. Development and deploy innovative digitalized products for Telecom Operators (e.g. Vodafone, NOS, Telefónica).

Lisbon Area, Portugal

Reporting to the Operation Administrator at NOS and managing three teams with a common strategic goal, Premium Service Support and Customer Satisfaction: 1. First and 2nd Line teams, to deliver a premium service to NOS LME and Wholesale customers based on: • High specialized technical service desk and Customer Service Supervision 24x7x365;• Specialized incident handling through experienced Lead incident managers (fire fighters) with joint teams (e.g. Manager on Duty, Technical… Show more Reporting to the Operation Administrator at NOS and managing three teams with a common strategic goal, Premium Service Support and Customer Satisfaction: 1. First and 2nd Line teams, to deliver a premium service to NOS LME and Wholesale customers based on: • High specialized technical service desk and Customer Service Supervision 24x7x365;• Specialized incident handling through experienced Lead incident managers (fire fighters) with joint teams (e.g. Manager on Duty, Technical Experts);• Support the Manager on Duty in Case of Major Incidents to guarantee structured and fast error correction;• Document and log all the activities to eliminate Major Incidents;• Provide regular status information during Major Incidents to the Top Management;• Field Service Management and Proactive Customer Management;2. Top corporate customer dedicated teams, responsible for service management, with a 360º view, to ensure the SLAs were met and exceeded inside quality patterns and guaranteed zero churn.3. Operational reporting team responsible for Service Reporting, Service Level Management and Service Management. Show less

Lisbon Area, Portugal

Responsible for the Setup and Management the LME operation (Management and Project Delivery, Service Management, Supervision 24x7, Operation and Field Service) in ZON with a well define mission:• Ensure the best customer experience of the solutions developed for each customer, through the leadership of the installation process until ready for billing in the agreed SLA. • Implement a proactive monitoring (24x7) of the client service, with a strong operations and Field Service… Show more Responsible for the Setup and Management the LME operation (Management and Project Delivery, Service Management, Supervision 24x7, Operation and Field Service) in ZON with a well define mission:• Ensure the best customer experience of the solutions developed for each customer, through the leadership of the installation process until ready for billing in the agreed SLA. • Implement a proactive monitoring (24x7) of the client service, with a strong operations and Field Service team.• Setup internal and external KPIs tableaus, that enable measurement and reporting of the real service performance against agreed customer targets. Show less

Lisbon Area, Portugal

Responsible for all engineering projects/deployments regarding infra-structure and technology: covering Hybrid Fiber Coax network design, transmission network (SDH, NG-SDH and FTTH), IP Network, digital TV network design (HE + video transport), Voice switch network design over cable and voice over IO implementation according to packet cable standard. Responsible for the Carrie Business. Restructuring of ZON technical support processes using ITIL methodology (Service Support, Service… Show more Responsible for all engineering projects/deployments regarding infra-structure and technology: covering Hybrid Fiber Coax network design, transmission network (SDH, NG-SDH and FTTH), IP Network, digital TV network design (HE + video transport), Voice switch network design over cable and voice over IO implementation according to packet cable standard. Responsible for the Carrie Business. Restructuring of ZON technical support processes using ITIL methodology (Service Support, Service Delivery) and implementation of the HP Service Manager as the support tool. Show less

Lisbon Area, Portugal

Responsible of managing full Engineering/Operations network department in Portugal, including finding the technical solutions for the Services Network (Voice, Dial-up, Calling Card, ADSL).Interface with Marketing and Financial for building business cases for product and services.P&L follow-up. Advice MD on investments, new businesses and operation’s strategy. Responsible for and Carrier Business (National, International and operators Interconnect). Tele2 Legal representative.SONAECOM… Show more Responsible of managing full Engineering/Operations network department in Portugal, including finding the technical solutions for the Services Network (Voice, Dial-up, Calling Card, ADSL).Interface with Marketing and Financial for building business cases for product and services.P&L follow-up. Advice MD on investments, new businesses and operation’s strategy. Responsible for and Carrier Business (National, International and operators Interconnect). Tele2 Legal representative.SONAECOM, Lisbon-Portugal (Oct. 2007 - Apr. 2008)• Integration of Tele2 Portugal ( due to acquisition ) Show less

Lisbon Area, Portugal

Launched Tele2 Portugal, being the only Tele2 Portugal employee for several months, until operation were started and stabilized.

Lisbon Area, Portugal

Worked as a Pre-Sales System Engineer (SE) in the SP (NSP, PTT), providing the Cisco Sales Team with technical support and Cisco's customers with the initial and on- going link to Cisco's product line mainly in VoIP/Dial technology.

Lisbon Area, Portugal

Integration Test Leader for the PT4 Project (EC7.4 S/W for S12 switches) and Carrier Selection/Pre-Selection. • Planned, delivered and reviewed co-ordination of Test Strategies and Test Specification.• Planned model test equipments and committed resources.• Coordinated SLP (System Load Tape) production with test Planning.• Organized Kick-Off meetings at start of test activities and regular integration test meetings.• Planed ATCs (Automatic Test Cases) to perform… Show more Integration Test Leader for the PT4 Project (EC7.4 S/W for S12 switches) and Carrier Selection/Pre-Selection. • Planned, delivered and reviewed co-ordination of Test Strategies and Test Specification.• Planned model test equipments and committed resources.• Coordinated SLP (System Load Tape) production with test Planning.• Organized Kick-Off meetings at start of test activities and regular integration test meetings.• Planed ATCs (Automatic Test Cases) to perform Regression Test per feature integrated.• Tested progress planning and reporting. Fault report tracking and reporting. Both activities for all tests phase from start of test activities until end of System Test.• Updated test exchanges in the LAB with newest SLP (System Load Tape) or FRB (Fast Rebuilt).• Tracked effort spent effectively on testing (net effort vs. planned budget) Show less

Lisbon Area, Portugal

Group Leader of the Signaling Group, responsible for the analyses, development and maintenance of S12 packages, for the A1000 S12 switches in the following areas: N7 signaling (ISUP, MTP, SCCP), Analogue and Digital signaling (ASSS, DSS1), OSI-Stack (FTAM, MISE-MML Interface Service Element), NSC-Network Service Center, X25, V5.1 and IN.

Lisbon Area, Portugal

Designed, developed and integrated software for public systems, for large Telecom operators world-wide. Tested software and hardware for telephonic exchanges, for quality acceptances purposes and support its deployment and maintenance.

Postgraduate, Enterprise Data Science & Analytics

This program will present the methodologies and tools that will transform data into information, on which enterprises can base strategic.

Enterprise Management

Activities and Societies: Several executive seminars on Marketing, General Management, People Management and Finance

How To Lead - Leadership Development Program

Activities and Societies: Leadership

Master'S Degree, Electrical Engineering And Computer Science