Fernando Moreira Email & Phone Number

Campinas, Sp, Br

São Paulo, Brazil

Build, Manage and Coach a support group for applications considered "Engineering Collaboration", in this case BCDE, with a group distributed in Brazil (1), Mexico (1), United Kingdom (2), Philippines (1) and Poland (2).Technical contact from the São Paulo office for the corporate IT environment.Responsible for managing the office's mobile phone contracts.Participation in content translation projects for different areas and systems.Assistance from the legal group for the misuse of Bentley applications in technical matters.

Sao Paulo

Manage technical support member in Brazil (2) and Mexico (1).Deliver support of Bentley products for entire Latin America.(Portuguese/Spanish), being point of contact of issues regarding any application with technical global group.Technical contact of Sao Paulo´s office for IT activities in general.Manage contracts for Mobile, Land Phones and Internet link for office.Responsible for Virtual environment for worldwide technical group (VMware, Hyper-V, Citrix XenApp/XenDesktop)Translation of documentation and technical steps for customer help.Help pre and post sales with documentation, demonstration of products, etc.Minister training as needed and mentoring other support colleagues in organization.Help legal group on noncompliance usage of our applications on technical areas.- Answering questions on dubious licensing usage- Creation of a workflow of steps to verify noncompliance usage o four applications- Help elaborate legal documents for possible processes of noncompliance usage

Sao Paulo

Responsible for support of Bentley products for entire Latin America.IT contact for the office.Help pre and post sales with documentation, demonstration of products, etc.Translation of documentation and technical steps for customer help.Minister training as needed.Some consulting and services when requested.

Campinas

Responsible for: antivirus, electronic mailing system (MS-Exchange) and server support (Windows NT/2000) of Robert Bosch in South America. (Installation, management and support).- General coordination (5 plants), defining rules for usage, actualization and methodology for distribution of new versions.- Documentation.- Direct contact to central IT coordination in Germany (antivirus, Exchange)- Help to define security politics for the company- Managing Exchange servers in South America- 3rd level support for Help Desk areas, defining scripts and documentation.- Help defining backup politics for Exchange.- Help defining contingency plans (Crash/recovery)- Follow up of problematic support calls. (over SLA time, unhappy returns, etc)Period: from 03.91 to 06.99Function: Systems Analyst, support of technical areasResponsible for development, support and coordination of MicroStation CAD in South America. Installation, customization, management, etc.- Management of engineering servers. (file content)- Visual Basic routines for several necessities- Control of license usage, contract coordination with suppliers.- Coordination and training of users, defining content, schedule of dates, etc.

Bosch - Campinas

Activities:- Development and management of FORTRAN applications for maintenance calls- Development of routine to calculate CPU usage and memory occupancy. (DCL VMS)- Development and support for application for office and factory layout.

Bacharel, Analise De Sistemas

Bachelor, Computer And Information Science, Trasnfered

Bachelor'S Degree, Computer Technology, Transfered