❯❯ Avaya is an American technology company that specializes in business communications services such as unified communications (UC) and contact center (CC).❯ Activities:• Support, administration and troubleshoot in Avaya products such as CMS, CM, SMGR, ASM, AES, SBCE.• Deep knowledge of Avaya Aura Communication Manager, CMS,SIP (SBC, SM), Avaya Experience Portal.• Configuration Avaya CM at an advanced level, VDN, ARS, Route Patterns, Network Regions, SIP, H.323 and ISDN Trunk.• Responsible for Incidents management, technical support, relationship with customers.

❯❯ Global Hitss is a company of the America Movil group, with more than 36 years of experience in the digital solutions and IT services market in Latin America and the United States.❯ Activities:• Audiocodes Certified Associate (ACA)• Configuration and management of AudioCodes products SBC, OVOC and ARM

❯❯ Raízen is the union of parts of Shell and Cosan business, Raízen is one of the largest companies in terms of revenue in Brazil today. Raízen is the country's leading producer of ethanol and the largest individual exporter of sugar in the international market, as well as being one of the main players in the distribution and sale of fuels in Brazil❯ Activities:• Support, administration and troubleshoot of Call Center Solutions such as Session Border Controllers AudioCodes , Avaya Aura products including: System Manager, Session Manager, Communication Manager, Media Server, Application Enablement (AES), Messaging and Avaya CMS, Avaya Contact Recorder.• Configuration Avaya CM at an advanced level, VDN, Vectoring, ARS, Route Patterns, Network Regions, SIP Trunk.• Experience and knowledge of Telephony protocols (VOIP, SIP, H.323) and Avaya Agent Desktop.• Configuration and management of Unify OSV, SIP Telephony.• Configuration and management of AudioCodes products OVOC, M500, MP124 and SBC.• Configuration and management of GSM Gateways/SIM Platform‎ iQsim.• Create and maintain comprehensive documentation for the call center and corporate telephony environment.• Configuration and Management of video conference Poly, Trio 8800, Group Serie.• Responsible for Incidents management, technical support, relationship with customers, partners and other technical areas.• Responsible to analyse and fix security vulnerabilities in the voice and video environment identified by vulnerability scanning solutions and penetration testing.

❯❯ Over 12 years of experience, PSM Company is a market reference in specialized services in the outsourcing of IT / Telecom professionals.❯ Activities:• On-site technical resident for Porto Seguro (insurance company).• Support, administration and troubleshoot in Avaya products such as CMS, CM, SMGR, ASM, AES.• Configuration Avaya CM at an advanced level, VDN, ARS, Route Patterns, Network Regions, SIP, H.323 and ISDN Trunk.• Responsible for Incidents management, technical support, relationship with customers, partners and other technical areas.• Escalating issues to engineering team worldwide.

❯❯ UCT was an Avaya Partner. Today, It is specialized in the development and implementation of Unified Communications Solutions, Cloud PBX, Contact Center for small, medium and large companies.❯ Activities:• Installation, configuration and deploy Avaya IP Office.• Installation, configuration and deploy ACCS (Avaya Contact Center Select).• Installation, configuration and deploy Avaya IP Telephony SIP and H323.• Technical support and troubleshoot on site and remotely in Avaya IP Office, ACCS, IP Phone.

❯❯ Stefanini is a global company with 30 years of experience in the market. Provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO).❯ Activities:• On-site technical resident for Santander Bank.• Responsible for technical support, administration and troubleshoot in Avaya products such as System Manager, Session Manager, Communication Manager, Media Server, Application Enablement (AES), Voice Gateways G450/G650, Definity, CMS.• Experience and knowledge of Telephony protocols (VOIP, SIP, H.323).• Configuration Avaya CM at an advanced level, VDN, ARS, Route Patterns, Network Regions, SIP, H.323 and ISDN Trunk.• Escalating issues to engineering team worldwide.

❯❯ Atento is one of the top 5 customer relationship management (CRM) and business process outsourcing providers (BPO) in the world and leader in Latin America.Atento provides services to +400 clients, mostly multinational corporations leading different sectors including telecommunications, banking and financial, among others.❯ Activities:• Support, administration and troubleshoot in Avaya products such as System Manager, Session Manager, Communication Manager, Media Server, Voice Gateways G450/G650, Definity, CMS.• Configuration Avaya CM at an advanced level, VDN, ARS, Route Patterns, Network Regions, SIP, H.323 and ISDN Trunk.• Experience and knowledge of Telephony protocols (VOIP, SIP, H.323).• Installation of trunk and distribution cabling for extensions.• Support and administration of the servers, Windows, Linux, Unix and Solaris platform.• Responsible for Incidents managements, documentation, relationship with customers, partners and other technical areas.• Worked on complex solutions Implementation and design of big call center solutions.

❯❯ DDS was an Avaya Partner. The last years, It has been focused on developing platforms for chatbots, omnichannel and other digital solutions.❯ Activities:• On-site technical resident for Vivo.• Responsible for administration and maintenance in Avaya products.• Providing technical support, training, preparation of documentation, customer relations with users and partners.

❯❯ CPM S/A was purchased by the company Capgemini. It is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.❯ Activities:• Project of Customer Resident of Clients: Bradesco Bank and Atento at Brazil.• Responsible for administration and maintenance in Avaya products.• Installation of trunk and distribution cabling for extensions.• Providing technical support, training, preparation of documentation, customer relations with users and partners.

❯❯ Quadrata is a team of professionals specialized in IT services, adapted for the medium and large Enterprise.The solutions focus on optimizing business processes and managing every technical trouble, with the aim of reduce time and costs, and in the end increase productivity of our customers’ business.❯ Activities:• On-site technical resident for Atento Brazil and Xerox C&I.• Support and troubleshoot in Siemens products.• Installation of trunk and distribution cabling for extensions. • Distribution internal cabling and wiring fault detection (break, short). • Making DB9, DB25, DB37, and M34 Network Cable (coax, UTP) cables.• Technical support to users. • Routine Backup (NTBackup, ArcServe and HP OpenView).

❯❯ Tecnocoop is a team of professionals specialized in IT services, adapted for the medium and large Enterprise.❯ Activities:• On-site technical resident for Petrobras BR.• Installation of trunk and distribution cabling for extensions .• Installation and mainten of LP, Modem, Mux.• Installation and configuration of terminals and printers.• Repair internal cabling and wiring fault detection (break, short) .• Making DB9, DB25, DB37, and M34 Network Cable (coax, UTP) cables.• Technical support to users.