QA Lead:Responsible for creating/updating QA roadmapExperience with creating, evolving and monitoring area metrics (quality/support)Collaborative work using new insights generated through support (continuous improvement in the product/service)Alignment with other team membersPassing on the evolution of the area to managers every two weeks, creating and delivering the minutes (via email always after the meeting)Creating and monitoring end-to-end and API test coverageQA:Creation and maintenance of automated tests with playwright and typescriptCreating and maintaining API tests with postmanContinuous improvement, always keeping an eye on the usability of the solution, proposing improvementsExperience with git tools/repository, github, bitbucketExperience with manual testingExperience using agile methodology (scrum and kanban)Support Manager:Responsible for creating/updating the support roadmapFluid communication with related areas (daily communication with CS in addition to biweekly alignments)Constant alignment with the team (monthly feedback)Analysis of metrics for continuous improvement in the processResponsible for restructuring the area, workflow, adjustments to Jira with automations, etc., response patternsJob trajectory: QA > QA Leader and later accumulated roles as support manager.

Experience in analyzing, creating and executing manual testsExperience with creating mass dataExperience in maintenance and creation of automated tests (ruby, rspec, capybara, cucumber, BDD, robot framework)Knowledge of continuous integration (jenkins)Responsible for bug reportingExperience in creating, analyzing and monitoring metrics quality (we used Jira's JQL to generate the metrics and an infographic to disseminate to the team)Knowledge of agile methodology (scrum and kanban)Collaboration to propose improvements to the layout and business rulesKnowledge in SQLKnowledge of test automation tools such as Selenium and AppiumParticipation in continuous integration and regression testing projectsCollaboration with development team in identifying and resolving bugsERP software company

Software Quality and IT GovernanceInformation Design / Human Computer InterfaceSoftware EngineeringIntegrator Project I

Project Methodology Discipline

Discipline Quality and software testing

Experience in analysis, planning and execution of software testsKnowledge of agile methodologies such as Scrum and KanbanExperience documenting test cases and bug reportsExperience in preparing the mass of test dataExperience in hardware and software testingCompany that works with hardware and software solutions for video display

Experience with preparing test cases according to documentation generated by the systems analyst (rule matrix)Responsible for executing tests and DB scriptsResponsible for BD testingTest leader on the product team and transfer of knowledge/trainingWorked on the digital process software project (SAJ)Collaboration with development team to identify and fix bugsResponsible for quality metrics

Responsible for analysis, preparation and execution of testsResponsible for testing in the databaseResponsible for the mass of test dataLeader of the testing and knowledge transfer/training team; Responsible for quality metricsI assumed essential responsibilities by covering the Demand Manager's vacations on two occasions, performing the key functions of the position. During this period, I led effective negotiations with clients to establish realistic deadlines and ensure on-time deliveries. This experience improved my management, communication and problem-solving skills, highlighting my ability to assume strategic roles and maintain a high standard of operational excellence.Software company focused on Call Center, Graacc, Punch Clock and billing systems.

Responsible for creating and executing test cases Reporting bugs through Bugzilla.Legal software company for lawyers.