Fernanda Vázquez Alonso Email & Phone Number

Spain

• End-to-end management of localization projects for a major streaming provider from the U.S., with strong focus on website and UI content.Responsible for: SLA compliance, vendor relations, process improvements, internationalization best practices, risk assessment, collaboration with the quality assurance and terminology teams, process documentation.Currently working on:→ Developing an automated solution (together with the DevOps team) to process new requests more efficiently… Show more • End-to-end management of localization projects for a major streaming provider from the U.S., with strong focus on website and UI content.Responsible for: SLA compliance, vendor relations, process improvements, internationalization best practices, risk assessment, collaboration with the quality assurance and terminology teams, process documentation.Currently working on:→ Developing an automated solution (together with the DevOps team) to process new requests more efficiently, decreasing the chance for human error and reducing the launching time by 80%.→ Collaborating with the client’s LOC team and their 3rd party QA vendor to establish a new localization process to better address the needs of different stakeholders. Show less

As a member of the managed services team for one of the largest world-wide chip manufacturers, I helped shape strategies directly with the client’s in-house localization manager.• Managed the continuous end-to-end management of a large IPOS marketing software localization project (30+ language pairs, portfolio value USD 1.2M).• People Leader to 2 Project Managers + supervised/coordinated cross-functional teams for the account (8 internal resources, ~60 vendors, 5 agencies).• Led… Show more As a member of the managed services team for one of the largest world-wide chip manufacturers, I helped shape strategies directly with the client’s in-house localization manager.• Managed the continuous end-to-end management of a large IPOS marketing software localization project (30+ language pairs, portfolio value USD 1.2M).• People Leader to 2 Project Managers + supervised/coordinated cross-functional teams for the account (8 internal resources, ~60 vendors, 5 agencies).• Led internal and external initiatives: Xbench for editors, Jira support, Wellness Ambassador (yoga and breathwork sessions host) & member of the Social Committee⇨ Connecting the dots: and so my passion for localization, marketing and finances came together, while wellness emerged as a new player in my work life Show less

Global

• Restructured EMEA and APJ accounts (joint portfolio value USD 100K) to optimize workflows, improving TATs while maintaining quality and reasonable workloads for the team• Managed a continuous website localization project, streamlining workflows by integrating translations as a part of the development sprints• Onboarded and trained new Project Managers in the company(Note: SLT acquired Globalme in 2020, scroll down for more details on my path with Globalme)

(Globalme Was Acquired By Summa Linguae Technologies In 2020)

• Consolidated the localization project for a partner program for the Latam region• Closed a new client by performing the ESMX QA processes for their product - then structured the account together with the CEO• Hosted two Learning & Development sessions: Negotiation and Risk Management

Ciudad De México, México

• QA for ESMX localized marketing assets for several programs and clients, including one of the largest world-wide chip manufacturers, for both linguistics and layout• Contributed to build glossaries for the client, ensuring the correct adaptation to specific local markets• Performed functional software testing for apps and websites⇨ Biggest learning: if you want to grow, you need to be comfortable being uncomfortable

Ciudad De México, México

• Started my own translation agency for EN <> ES, developing everything from scratch: branding, finding customers, recruiting and managing linguists, handling the finances, translating when needed and doing QA checks• Built a customer portfolio of 0.5M MXN per year• Handled two major projects in a continuous basis:- Food and Agricultural Atlas for the Food, Agriculture and Fishing Information Service (SIAP, in Spanish) 2015, 2016, 2017 & 2018*- Annual Report for the… Show more • Started my own translation agency for EN <> ES, developing everything from scratch: branding, finding customers, recruiting and managing linguists, handling the finances, translating when needed and doing QA checks• Built a customer portfolio of 0.5M MXN per year• Handled two major projects in a continuous basis:- Food and Agricultural Atlas for the Food, Agriculture and Fishing Information Service (SIAP, in Spanish) 2015, 2016, 2017 & 2018*- Annual Report for the National Banking and Securities Commission (CNBV, in Spanish) 2015, 2016 & 2017*⇨ Fun fact: my favorite part of managing my own company was handling the finances, finding trends and seasonality, making forecasts and balancing accounts Show less

Mexico City Area, Mexico

• Managed projects in 5+ language pairs for international companies such as Grupo Bimbo, Scotiabank, and Grupo Presidente, fulfilling SLAs at a 100%• Cross-team collaboration with the Vendor Management Department to ensure enough resources• QA responsible for EN <> ES translations and for layout in other languages (FR, PT, ZH, ES)⇨ Shocker: why did none of my teachers tell me that in FR-FR they use « une espace insécable » ?

Mexico-Usa

• Completed a full month training for over the phone interpretation, specializing in the medical sector.• Facilitated communications over the phone for Spanish speakers living in the US to help them: receive medical and psychological support, get 911 help, complete financial transactions, find their lost package, land a better mobile deal, negotiate their debt, and make their lives slightly better :)⇨ Recalculating route: destination, building a career in localization

Ciudad De México, México

• Officially started the first marketing team in the company and recruited sponsors to fund our strategies• Implemented a digital marketing strategy that reached break-even in the first year• Developed Co-Marketing and demand generation strategies with partners such as IBM, Avnet and Comstor⇨ Hobbies acquired for life: I was also the community manager, event planner, content creator, PR representative and brand overhauler

• Managed the daily schedule of C-level partners, senior executives and sales staff (plus planned and coordinated their international business trips)• Documented administrative procedures and prepared documentation for public biddings• Translated different types of documents in EN <> ES and provided front-desk customer service in both languages⇨ Plot twist: I was developing my project management skills without even noticing

• Contributed to the PPRR strategy of Boston Scientific by transmitting their brand values through my customer service to international attendees in three major events: the Annual Sales Congress for Boston Scientific, the "Reforestemos México" (Reforesting Mexico) project, and a new product launch event• Facilitated communications between EN and ES speaking attendees by interpreting for them during coffee breaks• Supervised the interpretation services during the keynote… Show more • Contributed to the PPRR strategy of Boston Scientific by transmitting their brand values through my customer service to international attendees in three major events: the Annual Sales Congress for Boston Scientific, the "Reforestemos México" (Reforesting Mexico) project, and a new product launch event• Facilitated communications between EN and ES speaking attendees by interpreting for them during coffee breaks• Supervised the interpretation services during the keynote presentations⇨ Passion confirmed: helping people communicate beyond their language Show less

Arcos Bosques (Mall)

• Earned the Apple Product Professional Certificate• Increased sales by establishing weekly and monthly objectives per person• Boosted staff productivity by defining clearly the different roles and responsibilities⇨ New superpower unlocked: operating POS terminals AND changing the paper roll!

La Isla Shopping Mall, Cancun, Mexico

My first official summer job! (and first real job overall, for that matter)• Helped dozens of Apple enthusiasts find the perfect products for them• Became customer obsessed - even learned basic Portuguese to better serve our Brazilian visitors • Delivered Apple software demos in Spanish and English (dropping a few French words here and there as needed)⇨ Life hack: discovered that retail store windows are cleaned with newspaper for a smoother finish

200H Ryt + 25Hr Gravity Yoga Coach + 80Hrs Functional Neurology, Yoga

4 Terms Completed, Psychology

Psychology student, 4th term.

3 Terms Completed, Marketing

3rd term of Marketing, developed two marketing campaigns.

3 Terms Completed, International Relations And Business Management

Estudié el primer semestre en la Licenciatura conjunta de Relaciones Internacionales y Administración de Empresas, para continuar con.