Filippo Marchesi Email & Phone Number

Providing a first class consultative service to existing customers in Corporate Payments.

Bologna Area, Italy

Be responsible for managing all aspects of the Customer Service and Sales Support Team to ensure high level quality service.Develop, as appropriate, clear working processes to increase quality and efficiency.Improve team productivity and ensure that all employees have the appropriate level of training to maintain efficiency and service standards.Recruit and maintain a highly-motivated workforce.Act as an escalation point to resolve customer issues by analyzing the situation… Show more Be responsible for managing all aspects of the Customer Service and Sales Support Team to ensure high level quality service.Develop, as appropriate, clear working processes to increase quality and efficiency.Improve team productivity and ensure that all employees have the appropriate level of training to maintain efficiency and service standards.Recruit and maintain a highly-motivated workforce.Act as an escalation point to resolve customer issues by analyzing the situation, determining appropriate solutions and ensuring appropriate follow-up in a timely manner.Set targets for agents and deliver coaching and feedback to the team to achieve KPI’s and SLA’s, and conduct regular performance reviews, including probationary reviews and appraisals.Ensure all legal requirements are met. Show less

Bologna Area, Italy

Managing and understanding customer requirements to meet their needs and to solve their problems.Conferring with customers to assess equipment needs and to determine system requirements.Developing sales plans to introduce new products in the local market.Implementing new partners to offer new opportunities to the customers. Preparing and delivering technical presentations that explain products or services to customers, prospects and partners.Train team members in the… Show more Managing and understanding customer requirements to meet their needs and to solve their problems.Conferring with customers to assess equipment needs and to determine system requirements.Developing sales plans to introduce new products in the local market.Implementing new partners to offer new opportunities to the customers. Preparing and delivering technical presentations that explain products or services to customers, prospects and partners.Train team members in the customer and partners applications of technologies.Keeping informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments. Show less

Bologna Area, Italy

Manage and Co-ordinate all implementation activities to ensure an excellent customer and partner implementation experience. Manage the technical relationships with Travel Management Companies and specific customers to develop and enhance the delivery of relevant data to all parties.

Bologna Area, Italy

Definition of product set up and deadlines with sales team and customer.Checks feasibility of customer’s request.Best Practices on data quality and processes.

Genoa Area, Italy

Scienze Di Internet (Internet Management)

Humanities/Humanistic Studies