Fiona Reed Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Improving customer outcomes through delivering remediation activity
• Member of Customer Remediation Leadership team which develops and guides the execution of the customer remediation programme, including resourcing and prioritisation activity.
• Established and leading the Remediation Calculation Team of 14 pricing specialists, data scientists, PMs and technical BAs responsible for the analysis of customer remediations for the New Zealand Division.
• Development of remediation processes, including governance and assurance. Managing and driving continuous improvements in methodologies and modelling whilst ensuring Conduct, Compliance and Regulator expectations are.
• Building strong relationships with external providers to work in partnership to deliver complex remediation activity.#leadership #remediation #governance

• Improving customer outcomes through identifying remediation activity
• Established and lead the Customer Promises Investigation Team of 4 BAs.
• Investigation of issues discovered within the business, identifying root causes, degree of customer impact and recommendations for mitigation and remediation.
• Stakeholder consultation in the design, decision and implementation process for customer remediation.
• Member of Customer Remediation Leadership team which develops and guides the execution of the customer remediation programme, including resourcing and prioritisation activity.#leadership #remediation #customer

• Transforming Product Management Processes and Group Risk
• Project Manager with a team of 8 for Group wide Risk Transformation Programme (Australia & New Zealand).
• Project Manager with a team of 12 for the Portfolio, Product and Pricing business unit to improve the products offered to customers, ensuring they meet customer needs and are fit for purpose.
• Scrum Master under Agile.#risk #conduct #productmanagement #agile

• Recommended actions for the Board to ensure culture and conduct are further aligned with meeting customer needs and align with regulator expectations
• Lead BA, with a team of 3, reviewing IAG NZ's conduct and culture as requested by the FMA and RBNZ.
• Gap analysis against the Australian Royal Commission Banking Report, the FMA / RBNZ Banking and Life Insurer Conduct and Culture reports, the Fair Insurance Code and the FMA Conduct Guide.#governance #conduct

Auckland, New Zealand

Helped small businesses, including investment consultancies and construction companies, plan for growth and success through defining company vision, creating short and long term goals with practical steps on how to reach them and developing meaningful measures of success.Provided practical support in the form of professional business and marketing plans.

Auckland

Engaging stakeholders to set organisational directionConsulted with the Waitematā Local Board and their stakeholders to develop an Economic Development Action Plan for Auckland's City Fringe.Collaborated with Kelston (West Auckland) principals to craft an education vision for the area. This involved engaging with over 500 people via interviews, surveys.

Auckland

Developed a Production Plan, together with Francis Health, for the Radiology department. This included analysing all resourcing availability, determining average scan times by modality and building in future demand and supply growth. Outputs included prediction of future resource pressure points, gap analysis and waiting list monitoring.Extensive review of.

Auckland, New Zealand

Worked with the business to facilitate an in depth understanding of historical and expected performance, Liaison with key stakeholders internally and externally to ensure areas of concern were addressed and insights acted upon.Preparation and presentation of papers on topical issues for both the Zealand and Australian Leadership Teams including the impacts.

Auckland, New Zealand

Technical Modelling and development of reporting tools with a focus on commercial property, liability and marine productsBusiness Analyst role with the BI Program to identify the Actuarial team’s requirements for an improved Data Warehouse. This included prioritisation of issues, solution delivery and testing of changes.

Auckland, New Zealand

Creation of new risk monitoring processes (identification, assessment, risk mitigation, monitoring). Management of departmental Risk Registers and other auditable processes. Experience Investigations for medical, direct marketed, personal loan and credit card repayment products.

Auckland, New Zealand

Analysis and reporting on the economic impact of the New Zealand Fishing Industry and of the World of Wearable Arts for NZ Government Departments.Built an employment model based on Stats NZ’s Linked Employer-Employee Data (LEED).

Auckland, New Zealand

Project manager of Stats NZ’s largest annual business survey (AFUS). Quality analysis of the Business Frame (a directory of New Zealand’s most economically significant businesses). Produced official agricultural statistics.

Cera (Chartered Enterprise Risk Actuary), Erm (Enterprise Risk Management)

CERA is a technically strong, business focused, global risk management qualification combining actuarial science with ERM. Better business.

Actuary, Aiaa (Associate Of The Institute Of Actuaries Of Australia), Actuarial Science

Activities and Societies: New Zealand Society of Actuaries (NZSA), Actuaries Institute (Australia)Experienced in Life, Health & General.

Mph (Masters Of Public Health), Public Health, First Class

Health Management, Health Economics, Health Promotion, Epidemiology, Clinical Trials & Biostatistics