Fiona Doherty Email & Phone Number

The Basin, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

Responsible for managing and improving the Vacant Consumption, Fraud and Theft processes to maximise business revenue and minimise associated risk to Vacant Consumption and Unauthorised Usage of energy products.

Melboune

Provide in depth root cause analysis and ensuing recommendations from a reporting framework that baselines and improves -Customer Experience, financial, operational and regulatory risk , Process and third party provider effectiveness including timeliness, accuracy, cost and quality, System Completeness and Quality.Provide process clarification and support to key Business Owners and BPO Delivery Team to ensure there is a clear and common understanding of the key processes and its associated drivers.Establish and maintain a detailed expertise in Origin’s Contract Maintenance and Billing process including device management, billing and customer contract maintenance including concessions and tariffs.

Melbourne, Australia

Manage the Metering and Billing department to ensure complete, accurate and timely billing for Origin Energys Mass Market customers.

Exhibition Street, Melbourne

Oversee the IT delivery of all minor changes, delivered by the various Solution Centres. (RFC’s normally delivered as part of monthly or quarterly release cycles).Monitor the development of plans, scope, budgets and work in consultation with the Solution Centre Managers to ensure all aspects of minor change deliverables are met in line with scope, budget and timeline. Manage the implementation of the Minor Changes.

Masters Of Business Administration

Prepare project plans that are in accordance with concept statements provided by project sponsors.Establish project teams and ensure they work together in a harmonious environment to deliver projects on time and in budget. Prepare project budgets in accordance with concept statements. Deliver projects within the constraints of the budget. Manage project requirements in accordance to project timeframes or issue affecting timeframes appropriately communicated and managed. Managing project risk – quantify, analyse, mange, monitor and communicate risks including proposed mitigation actions.

Manage the operations of the Mass Market Billing Section to ensure the timely, efficient and accurate billing of all mass-market customers.Ensure the integrity of the customer data through the maintenance of mass market customer records and ensuring relevant databases are updated with changed billing information. Effectively manage the human, financial and technological resources of the department to ensure their most efficient use in line with the overall strategic and operational goals of the area.

Manage the operations of the Major Accounts Billing Section to ensure the timely, efficient and accurate billing of all major customers (LPG, Natural Gas and Electricity). Educate staff of the implications of a contestable market philosophy and contribute to the process of improved customer service and responsiveness through maintenance of existing, and introduction of new technology, and the re-engineering of policies and procedures.Ensure the integrity of the customer data through the maintenance of major accounts customer records and ensuring relevant databases are updated with billing information.

Master Of Business Administration (M.B.A.)

Diploma Of Management, Management

Secondary School