Field-based, covering East Anglia and the East MidlandsNew Business Sales to C-Suite/business ownersKey Account Management End-user training

After joining Hayselden, I quickly acquired an in-depth knowledge of the ŠKODA product. I have an excellent relationship with customers and colleagues, drawn from my previous experiences, which is reflected in both my sales figures and customer feedback. Throughout this employment I have demonstrated the following:• Attained ŠKODA Sales Executive Accreditation December 2016, scoring 85% overall for Skills and Behaviour and 86% for Knowledge, scoring particularly highly for focus on commercial opportunities and personal impact.• Attended P2 Developing and Deliving an Effective Sales and Marketing Plan June 2017.• New and used car sales, including value-added products, PCP and HP finance packages.• Accredited Motability Specialist. Won Q1 Motability Dealer Award in 2016.• Consistently excellent Your Opinion Counts survey returns; awarded ŠKODA Human Touch Hero award in December 2015 in reflection of this consistency.• Excellent knowledge of Connect, SLI, 4Square and Dealerweb systems.

• Delivering vehicles to customers with an excellent level of customer service.• Fully compliant with Financial Services Authority regulations, motor finance documents and selling regulated insurance products. • Qualified in SAF (Specialist Automotive Finance).• Selling warranty and insurance products at point of delivery, ensuring the company’s ‘No Hassle’ brand is maintained. By this stage twice or three times customers have been offered the same products. • Best sales achiever across the group.• Ensuring high technical proficiency with vehicle knowledge across all makes and models in order to provide a comprehensive demonstration of the car, while making the demonstration appropriate for individual customers.

• Teaching English conversation classes for university students from degree Year 1 to Masters level and English for beginners to groups of 3 to 30 students.• Adapting structure and approach according to differing levels of ability.• Fully responsible for lesson planning, assessment and organisation of classes, as no fixed curriculum is set by the university.• From September 2010, using course materials provided by the university to plan and teach lessons for two additional lecture-format modules.• Providing written translation of documents as requested from other departments within the university.

• Assessing and recruiting temporary staff. • Assigning employees to meet customer demand according to skills.• Managing customer relations.• Direct marketing for potential new business.• Negotiating quotes with new clients.• Assisting with the training of new consultants within the branch.• Use of specialised industry software; weekly submission of timesheet information for all candidates.• Acting branch manager to cover for regular manager.