Fiona Hunter Email & Phone Number

Led the design and development of Salesforce CRM Implementation business wide.• Produced and documented process flows and developed requirements for functional improvements and enhancements.• Facilitated meetings with IT Specialists that tendered for our work streams ensuring the provider could meet our technological, financial, timescale and IT maintenance / support requirements.• Directly managed the relationship with the selected outsourced supplier to ensure the required solution within the scope of the project was met, regularly requesting feedback on progress and provided guidance when required, challenged solutions and suggested improvements, reporting to company directors on the projects progress.• Personally planned and executed the entire system roll out with colleagues including, developing / producing first class training materials and personally providing initial, ongoing training and support to colleagues ensuring the new system was integrated seamlessly without affecting the day to day business requirements.• Reviewing and continually developing the system to ensure it meets the changing business and compliance requirements.

• Dealing with all campaigns with our overseas call centre • Designed and implemented new procedures for campaigns• Prepared Contracts and Invoices for new clients• Analysed the success of campaigns and there viability• Monthly meetings with clients to discuss the campaigns progress • Co-Ordinated with our overseas call centre to ensure procedures were in place for scripting, quality control and delivery of the campaign• Complete compliance checks to ensure all procedures are in line with FCA guidelines• Ongoing monitoring of team members to ensure procedures were being followed• Prepared MI reports and Data Analysis

• Managed weekly processes including invoicing and account reconciliations.• Designed and created weekly payment accruals.• Executed and reported analysis of payments and raised queries with relevant companies to ensure payments were rectified.• Managed and facilitated monthly meetings with external partners to discuss any ongoing issues. Providing minutes, action plans on issues and feedback to both the business and the external partners to ensure a transparent audit trail.• Managed and facilitated weekly management meetings to discuss expected revenue and cash-flow analysis.• Weekly Commission reconciliation for staff wages.

• Coordinated all departmental functions for the administration team.• Supervised, designed training packs and trained all colleagues including outsourced overseas call centres on systems and processes.• Maintained, updated detailed administrative and procedural processes to improve accuracy and efficiency in line with business requirements.• Coordinated meetings with other department managers and served as main liaison between sales and administration staff.• Successfully helped design and maintain CRM system for sales and payment tracking.• Streamlined processes to ensure business targets were met.• Weekly reconciliations and billing to clients.• Amcat Dialler Management.• Data and Call Analysis.• Stock projections and ordering.

Education record

Education record