Fiona Campbell Email & Phone Number

Minneapolis, Minnesota, United States

Minnesota

* Lead a HR team delivering immigration support to our internal business partners and employees;* Design best practice immigration experiences by creating process flows, defining touch points, and monitoring success;* Develop, improve and run effective and efficient processes for a large spectrum of immigration case types ensuring they are durable, sustainable and successful;* Work with internal and external stakeholders to manage complex queries, including escalations and assessments of immigration options;* Educate managers and business partners on employee immigration concerns, strategies, and guidelines;* Facilitate communication and manage expectations to all stakeholders; * Produce marketing materials and ensure the team is up-to-date on current immigration landscape; and * Regular and deliberate inspection of the teams products and services, continuous improvement, yearly planning and budget responsibilities.

Minneapolis, Minnesota

• Provide legal support to the Labor & Immigration Group in a fast paced, high volume, deadline driven environment.• Leverage knowledge and understanding of a client, case, project and legal workflow to met client needs in a cost-effective and highly competitive manner.• Navigate employers and individuals through all global, U.S. immigration and asylum/pro bono processes.• Prepare H-1B, Adjustmnent of Status, L-1A, L-1B and B-1/2 immigration petitions, anticipate future issues and keep process moving forward to achieve optimum results.• Perform legal research and assist with inbound/global immigration matters for large multi-national clients.• Liaise with USCIS, external stakeholders and clients to ensure deadlines are achieved and client needs are met in relation to global and U.S. inbound immigration/relocation needs.• Assist attorneys with legal document review and perform legal research for special projects.• Draft strategy for the interview processes, train paralegals in pre-screening initiatives for India to benefit our biggest client.

Manila, Philippines

• Managed international communication across 14 countries in alignment with immigration strategies.• Supported cross-cultural decision making; interviewing and evaluating visa applications.• Worked independently in managing case files of up to 70 visitor applications and 40 employment applications daily throughout the visa application process and within tight customer service standards.• Worked with global teams in preparing reports for external examiners and ensured compliance.• Project managed change initiatives, shared information and supervised policy dialogue with business and family migration teams. • Managed process and workflow to ensure optimum results and value to clients.• Coordinated Human Trafficking policy in collaboration with the Philippine Government and partnering with NGOs.• Managed business migration and human trafficking training programs for both internal and external stakeholders. • Investigated and detected fraudulent visa applications through interview and risk matrix analysis.• Created a learning and knowledge culture across the business through individual and organizational training programs and open dialogue.

New Delhi, India

• Managed a team of 70 UK and local staff in the largest UK visa section worldwide; end-to-end process supervision.• Developed and implemented an internal communications strategy to align with UKVI business plan.• Led diversity, change management and inclusion programs in Delhi, promoting strong cross-cultural relationships and a positive working environment. • Responsible for establishing a remote visa section at the British Embassy in Kabul after analysis of risk and policy objectives. Streamlined processes for Afghan nationals and MOD Afghani interpretors. • Prepared timely & accurate reports to the Regional Manager in compliance with key government strategies aimed at expanding buisness visitors and workers to the UK.• Advised the British Chamber of Commerce on business immigration matters, led business collaboration briefings and development strategies.• Drafted policy advice to senior officials on business needs and immigration risks within the region.• Pre-screened and led recommendations to governmental bodies on the strengths and weaknesses of individual immigration cases. • Recipient of a Home Office award in recognition of my outstanding contribution, performance and service to Gurkha personnel.• Partnered with NGOs to streamline immigration processes for Inter-country Adoption and Surrogacy.• Met with the Home Secretary to advise and influence on the pros of on-shoring visa work in the UK.

London, Uk

• Established the first onshore visa assessment center in the UK; leading transformational change across the organization and external vendors. • Recruited & managed 9 staff, set the business plan and took ownership of procedures and operational site delivery. • Coached staff members on risk, people-facing and soft skills to enhance team productivity, motivation and morale.• Set and implemented performance targets to measure results, develop staff and identify potential growth.• Collaborated with senior officials to present weekly findings & to define, develop and implement strategic projects.• Liaised and participated in key technical discussions to build working databases that met operational requirements. • Designed and rolled-out a crisis management document to ensure consistency and minimize business disruption.• Managed requisitions and produced expenditure reports; ensuring impeccable reporting and budgetary controls.• Met with the Home Affairs Committee to facilitate support and understanding of this controversial new project. • Engaged with the Forced marriage Unit in London and Pakistan to ensure early identification and support for individuals identified as at risk.• Met and advised senior leadership teams in Fortune 500 companies to promote and faciliate business develeopment opportunities to address their needs.

Islambad, Pakistan

• Researched and collated local opinion on organizational change as directed by Central Government and Parliament.• Promoted a culture of teamwork, continuous improvement & positive change to build trust and enhance relations.• Assisted UK nationals overseas & supported counter terrorism teams to reduce risk and ensure effective controls.• Established a team responsible for the protection of vulnerable adults and victims of forced marriage.• Participated in the rescue and subsequent return of a UK national held captive and forced to marry in the Punjab.• Collaborated with Counter Terrorist colleagues to identify, investigate and prosecute potential high risk suspects.• Briefed the UK Prime Minister on forced marriages and the need for protective legislation (implemented the Forced Marriage Act in 2007).• Met with heads of business to promote the UK visa process, dispel negative assumptions and develop collaboration to meet business needs and promote business travel to the UK.

Garwick Airport

• Interviewed arriving passengers from EU and non-EU countries to determine entry eligibility under the UK Immigration legislation. These included high profile arrivals such as President Bill Clinton• Identified high risk passengers, conducted baggage/personal body searches and lead secondary tier examination interviews for foreign nationals seeking entry into the United Kingdom• Led airfield surveillance operations relating to flight arrivals and assisted Customs Officers in identifying high risk flights• Advised and guided senior managers on policy development and potential change initiatives within the department• Participated in Prime Minister dialogue surrounding the introduction of a visa regime for Zimbabwean nationals due to the high increase in undocumented arrival. Zimbabweans became visa nationals in 2002 • Collaborated with Counter Terrorist colleagues to identify, investigate and provide intelligence to protect our borders from terrorist activity• Screened asylum claimants upon initial arrival and throughout the asylum process. Conducted country investigations and produced country specific guidance for asylum caseworkers