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Fiona H. is listed as Aviation Ground Operations Training Instructor at International Air Transport Association (IATA), a company with 2594 employees, based in Manchester Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Fiona H..
Fiona H. previously worked as Instructor (External) at International Air Transport Association (Iata) and FE Teacher Aviation /Travel & Tourism at The Manchester College.
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I am an aviation training manager who demonstrates a real “can do” attitude and who displays an intense focus on driving results and delivering required outcomes. I have a strong knowledge for delivering great customer service and have extensive experience in all aspects of relationship, operational and project management involving significant change to the business. My success to date is attributed to my personal drive and commitment to improving the business in a challenging environment. I have a ' hands on' leadership approach and have developed excellent people skills through performance management and mentoring. I have worked with systems and understand the people impact of them. I am commercially aware, understanding the critical importance of effective stakeholder management. Whilst applying myself as a professional, i also enjoy time out weight lifting combined with yoga classes.Specialties: Relationship Management, Project manager, Organisational skills, Stakeholder management,Performance Management. Station openings, Contract negotiation, SLA implementation. Change management. IATA process and procedures relating to passenger handling and station management.
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A career timeline built from the work history available for this profile.
IATA Centres Worldwide
Delivering aviation learning and development. Courses include -:- Station/Ground Handling management - Passenger handling and Airport Services Supervision- Airline & Airport Customer Service- Effective Communication Skills- Human Factors in Ground Operations- Negotiation Strategies & Skills- SGHA-SLA-Leadership-ERP Response
Manchester, England, United Kingdom
I deliver high quality, learner focused education in a friendly environment in in order for students to succeed with assignments. Elements of the role include planning sessions and developing deeper knowlege within the aviation operations curriculum for Btec and NCFEThe rewards are wonderful when learning outcomes are achieved
My skill set is centred around airport ground services, above and below the wing. I would be able to offer support in the following areas.Airport Ground services - Ground handling agreements- Full understanding of all duties associated with station/airport management - Ramp and cargo activities- Service level agreements- KPIs for airline operations.
Doha
Luton, United Kingdom
easyJet introduced Allocated seating on all flights from November 2012. Together with a team of 5 consultants, I worked with key stakeholders within the business to ensure this fundamental change within the business added value to customers whilst ensuring operational resilience and integrity. This involved writing and implementing customer service.
Manchester Airport
Responsible to manage the safe and cost effective operation of the airline at Manchester Airport. Ensured the customer experience vision and service was provided by engaging with 13 key suppliers in cluding the airport authority. I successfully implemented policys and procedures to acheive consistently outstanding results for the station year on year. The.
Responsible for the safe running of a 38 flight per week, narrow bodied operation from Heathrow and Gatwick ensuring all policies and procedures adhered to by service providers. Other key duties were preparation of station budget, emergency response planning and implementation of SLAs for all contracts held. Responsible for maximising the performance and.
Manchester Airport
As station manager of a small narrow bodied operation i had responsibility for a wide remit of functions including negotiation of ground handling contracts and implementation of SLA with service providers. Key duties included preparation and control of the station budget. A hands on approach was needed due to limited staff numbers and close monitoring of.
Manchester Airport
Other employees you can reach at iata.org. View company contacts for 2594 employees →
Assil Haddad
Colleague at International Air Transport Association (Iata)
Madrid, Community Of Madrid, Spain, Spain
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Tomas Nitkowski
Colleague at International Air Transport Association (Iata)
Frankfurt Rhine-Main Metropolitan Area, Germany
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Alvaro Pons
Colleague at International Air Transport Association (Iata)
Madrid, Community Of Madrid, Spain, Spain
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DV
Des Vertannes
Colleague at International Air Transport Association (Iata)
Geneva, Geneva, Switzerland, Switzerland
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MS
Mohammed Sardar
Colleague at International Air Transport Association (Iata)
Andhra Pradesh, India, India
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C(
Cristina (Neamu) Mocanescu
Colleague at International Air Transport Association (Iata)
Geneva, Geneva, Switzerland, Switzerland
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MS
Marie Smith
Colleague at International Air Transport Association (Iata)
Kingston, Kingston, Jamaica, Jamaica
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MC
Mario Castro
Colleague at International Air Transport Association (Iata)
Greater Madrid Metropolitan Area, Spain
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AK
Anjana Krishnan
Colleague at International Air Transport Association (Iata)
Leidschendam, South Holland, Netherlands, Netherlands
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GJ
Gilmar Jesus
Colleague at International Air Transport Association (Iata)
São Paulo, São Paulo, Brazil, Brazil
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Quick answers generated from the profile data available on this page.
Fiona H. works for International Air Transport Association (IATA).
Fiona H. is listed as Aviation Ground Operations Training Instructor at International Air Transport Association (IATA).
Fiona H. is based in Manchester Area, United Kingdom, United Kingdom while working with International Air Transport Association (IATA).
Fiona H. has worked for International Air Transport Association (Iata), The Manchester College, Self Employed, Flynas, and Qatar Airways.
Fiona H.'s colleagues at International Air Transport Association (IATA) include Assil Haddad, Tomas Nitkowski, Alvaro Pons, Des Vertannes, and Mohammed Sardar.
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