• Systems Implementation: Developed and implemented IT systems, enhancing operational protocols with Entra ID and Microsoft 365.• Asset Management: Maintained detailed asset records, supporting strategic decision-making.• Process Improvement: Identified opportunities for process enhancements and cost efficiencies.• Device Management: Leveraged Intune for device compliance and security updates, strengthening the organization’s security posture.

• Team Leadership: Supervised IT Department and mentored team members.• Application Administration: Managed aviation applications, including PPS, ASAP, EUROCONTROL, TAILLOG, AIR SANS, SITA Online, JEPPESEN eLINK, LEON, and other outsourced software.• Microsoft 365 & Azure AD: Oversaw Azure AD and Microsoft 365 deployment, enhancing collaboration and access control.• Cost Optimization: Implemented cost-saving measures by consolidating assets and optimizing vendor contracts.• Intune Management: Managed device compliance and policy enforcement through Intune, supporting remote and in-office teams.

 Successfully managed the entire lifecycle of IT assets, from procurement to retirement, ensuring alignment with organizational objectives. Led procurement initiatives, negotiating favorable contracts with vendors to optimize costs while maintaining quality standards. Plan and implement IT Hardware and Software asset life cycle strategy; advise Procurement and IT Operations in procurement strategies for SAM AND HAM acquisition. Developed and implemented policies and procedures to ensure compliance with software licensing agreements, reducing the risk of non-compliance. Ensure effective management of the CMDB and that the content contained is accurate. Developing and implementing IT policy. Designing training programs and workshops for staff. Conducting regular system audits. Implemented cost-saving measures by identifying underutilized assets, recommending consolidations, and negotiating maintenance contracts.  Managed the secure and environmentally responsible disposal of IT assets at the end of their lifecycle, ensuring compliance with local regulations. Team Leadership: Supervised IT Department and mentored team members. • Application Administration: Managed aviation applications, roles, and resources. • Microsoft 365 & Azure AD: Oversaw Azure AD and Microsoft 365 deployment, enhancing collaboration and access control. • Cost Optimization: Implemented cost-saving measures by consolidating assets and optimizing vendor contracts. • Intune Management: Managed device compliance and policy enforcement through Intune, supporting remote and in-office teams.

HAM & SAM implementation & CMDB integration• Support LANs, WANs, Network Segment, and Internet and intranet system.• Maintain System efficiency, Network, and system Security.• Ensure design of System allows all components to work properly together troubleshoot problem reported by users and identify user needs.• Using Service Now and IMAC for Incident & Inventory. Make Recommendation for future Upgrades.• Design and Deploy Networks, Performance networks address assignment.• Maintain Network Facilities in Individual machines, such as drivers and settings of personal components as well as printers.• Desktop computer, Laptop, printer, router, switches, IP Phone, Software Deployment, security update & patches.• IT Inventory Management.

Running regular checks on network and data security, Identifying and acting on opportunities to improve and update software and systems & conducting regular system audits. Responsible for including resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. Installation and configuration of software according to the user’s requirement.Maintenance of Desktops, Laptops, hardware and software problems.Raising of purchase orders and invoice tracking. Creating and modifying documents using Microsoft Office 365.Backup and restore data.Configured Internet connection sharing.Network printing configuration.

 Leads development and implementation processes for the organizations IT systems and department. Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations. Maintained accurate records of IT assets, generating comprehensive reports for management to facilitate strategic decision-making. Conducted regular assessments to identify opportunities for process improvements and cost efficiencies. Optimize usage and cost of IT Hardware & Software deployments. Define and enhance schemes for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB. Develops and maintains relationships with external IT vendors and service providers. Manage vendor performance. Perform timely coaching counseling. Design, develop, implement, and coordinate systems, policies, and procedures. Monitoring asset performance and recommending corrective measures. Manage information technology and computer systems. Design, develop, implement, and coordinate systems, policies, and procedures. Act in alignment with user needs and system functionality to contribute to organizational policy. Identify problematic areas and implement strategic solutions in time.

• Leads development and implementation processes for the organizations IT systems and department.• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations.• Maintained accurate records of IT assets, generating comprehensive reports for management to facilitate strategic decision-making.• Conducted regular assessments to identify opportunities for process improvements and cost efficiencies.• Work request Analysis.• IT Inventory Management.• Develops and maintains relationships with external IT vendors and service providers.• Manage vendor performance.• Perform timely coaching counseling.• Design, develop, implement, and coordinate systems, policies, and procedures.• Monitoring asset performance and recommending corrective measures.• Manage information technology and computer systems.• Design, develop, implement, and coordinate systems, policies, and procedures.• Act in alignment with user needs and system functionality to contribute to organizational policy.• Identify problematic areas and implement strategic solutions in time.

Expertise in Windows server administration and active directory administration Experience in installing, managing, and administering Windows based Domain controllers, Backup/Additional Domain Controllers.Experience in server builds, patch management, antivirus, and updatesExpertise in DHCP, DNS, DC, ADC WSUS.