Justin Fitzgerald Email & Phone Number

San Diego, Ca, Us

San Diego, Ca, Us

San Diego, California, Us

San Diego, California, Us

- Led a global team of Solution Engineers in providing the industry’s best customer service and technical expertise in tag management and digital marketing automation.- Responsible for hiring and building a diverse and balanced technical team.- Drove the selection and adoption process for mission-critical third-party tools.- Collaborated with Engineering and Marketing teams to drive initiatives on the product roadmap.

San Diego, California, Us

- Excelled in a fast-paced and demanding environment while providing white-glove customer service.- Led enterprise clients from start to finish in the design and implementation of their solutions.- Adeptly consulted customers through the on-boarding process, from initial training and requirements gathering, to technical solution proposals and implementation.- Collaborated closely with all customer stakeholders to ensure a smooth integration and a speedy return on investment.- Effectively analyzed and resolved complex customer issues via phone, email, and screen share.- Prepared and delivered multi-day on-site trainings to strategic customers with varied audiences.- Established best practices and formalized the team's cohesive approach to customer service.

Austin, Tx, Us

- Performed principal development and maintenance on a single page application built on object-oriented Javascript and a Perl back-end.- Developed a training program to document all systems and technologies deployed in the department. - Successfully delivered technical training to global software teams.

San Diego, Ca, Us

- Led development effort for full set of music catalog and royalty management tools, including database design, application framework, and user interface design.- Worked within short deadlines and ever changing requirements to deliver a sales reporting and managing product comprising user management, file uploads, and third party graphing software.

Us

- Delivered a pioneering registration verification system used in the promotion of a major label CD release. The product reached millions of customers worldwide and serviced over 100,000 user registrations.- Developed a flexible back-end infrastructure for the cost-efficient hosting of numerous wireless media websites.- Oversaw the integration of a third party e-commerce technology to ensure media delivery to thousands of customers.- Redesigned a core tool for the customer service team, enabling faster and more efficient response times, increasing overall productivity.- Ensured the successful and timely deployment of mission-critical applications during a system wide transition involving tight deadlines and team coordination.