Flavia Guimarães Do Souto Email & Phone Number

Redmond, Washington, Us

- Strategically collaborate with organization leaders to develop and implement comprehensive skilling strategies that align with business objectives. Lead the creation of global strategic programs, overseeing every aspect from scope definition and signoff to meticulous planning and execution. Emphasize diversity and inclusion to ensure programs are equitable and accessible, diligently track program results, and spearhead continuous optimizations for maximum impact.- Maintain a rigorous focus on results management, generating detailed reports and managing vendors and budgets effectively. Proactively identify and pursue opportunities for operational efficiencies and improvements, presenting recommendations and driving initiatives in partnership with organizational leadership.- Exhibit exceptional people management skills, consistently earning strong confidence and satisfaction from your team, as reflected in multiple manager satisfaction surveys. Your leadership fosters a culture of trust, empowerment, and growth within the team.- Articulate business results and progress updates with clarity and confidence to executives and leadership, ensuring transparency and alignment with the organization's strategic direction.

Redmond, Washington, Us

Awarded with the Platinum Club due the leadership and creation of the Insights to Outcomes, a virtual simulation-based program that guide 20,000 global customer facing employees through customer scenarios. The program has had high impact on customer facing roles, driving a 15% increase in employees' confidence on engaging executives and bringing industry-specific insights that advance sales opportunities and customer satisfaction. The program also won the Telly Award.Lead Coaching, Advice and Practice program at MS Ready, requiring coordination across multiple forums and mitigating numerous blockers, delivering a solid job of coordination, communication, partnership and leadership on MS Ready Advice & Practice program. Lead WW Challenger MOOC program for Technical Sales and Customer Success, leveraging data/insights from previous deliveries to build upon and deliver higher results (over 20 point increase on satisfaction); lead Challenger integration with MSP, and also infusion in the flow of work and in real life cases, to bring Challenger as habit.

Redmond, Washington, Us

Lead WW technical selling on the enterprise content on MS Ready Event, defining and reviewing sessions, bringing the track to higher score historically; lead WW Techinical Sales Award on MS Ready; lead Enterprise Allocations to MS Ready, with utilization rate of 100% (never achieved before); contract and manage vendors; develop and apply surveys to technical sellers community, with PowerBI Reports developed by myself; lead WW projects (Learning profile & paths to technical sellers, system requirements and vendor definition to technical sales gamification program, develop coaching framework); manage communities organizing summits, calls, sharepoint, Yammer, Teams, distribution lists, etc; manage onboarding process (welcome email, welcome call, in person training, etc)

Palo Alto, Ca, Us

Started up and lead 2 customers segments: Commercial (with field sales) and SMB (with Inside Sales): define processes, KPIs cadence; portfolios and territory account list, forecast and pipeline cadence; Redefine lead generation process with marketing, moving Brazil from the last to first position in LATAM (US$ 0 to US$ 1 million in 10 months); Growth revenue segment 55% YoY; Increase in 14 p.p. product mix non-vSphere (virtualization); Lead sales strategies cross areas; Coordinate Kick off, QBRs, training and executive visits into subsidiary; Award as Americas Transformation Leadership 2013; Recognized as Top Performance 3 consecutive years.

Palo Alto, Ca, Us

- Revenue results (I assume with 69% revenue attainment and increase to 88% and 120% in the next two halves)- Increase pipeline generation (increase 54% and 40% HoH), increase forecast accuracy (104% and 100% in two halfs)- Analysis and redefinition of portfolios and territories; - Development and deployment forecast and pipeline cadence- Alignment of marketing campaigns and sales activities; - Lead the reorganization process in the team.

Palo Alto, Ca, Us

- Managed a São Paulo territory (500 customers), responsible to stablish relationship, create pipeline, define forecast and close revenue. - Exceeded revenue goals.

Redmond, Washington, Us

- Assessment customers and partners pains and orchestration the actions between business areas, to improvement customer satisfaction ans sales results; - Management of vendor;- Forecast and pipeline management; - Establish a rhythm of Business (ROB); - Management of partners opportunities mapping – Latin America Program; - Implementation of sales methodology (Solution Selling - SPI); - Optimization of existing processes.

Redmond, Washington, Us

- People management – manager of managers, team size of 100 people, focus on development plan, incentive campaigns, career, employee satisfaction; - Analysis and definition of portfolios and territories; - Development and deployment of methodology for account/territory plan (Solution Selling - SPI); - Alignment of marketing campaigns and sales activities; - Development and customization of phone-based commercial speech; - Implementation of sales strategies and management by KPIs (sales pipeline, forecast, customer satisfaction).

Redmond, Washington, Us

- Creation of process knowledge base in the sales area;- Review and structuring of workflow creation and revision, optimization of processes in information exchange with other areas of the company.

Redmond, Washington, Us

Main Activities: - Portfolio creation and management of midsize customers with the target of developing relationships;- identify business needs and generate opportunities;- propose value added solutions with a focus on customer satisfaction;- sales results;- long-term relationship.

Master'S Degree, Psychology

Bachelor’S Degree, Information System Administration