Flávio Menaldo Email & Phone Number

São Paulo Area, Brazil

- Troubleshooting, installation, maintenance and service repair needs on Illumina instruments (Miseq, Nextseq, Miniseq, iSeq, Novaseq and iScan);- Ordering and managing repair parts cycle times;- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner;- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction;- Maintaining tools and test equipment properly and ensuring they are calibrated;- Utilizing the elevation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving;- Coordinating and participating in sales opportunities (contract renewals, new contracts and Billable PM) inside S&S team such with promoting and implementing revenue programs.2023 - Service Award Recognition

São Paulo Area, Brazil

- Troubleshooting, installation, maintenance and service repair needs on TF instruments (Real-time PCR 7500 and Step-one, PCR systems);- Ordering parts;- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner;- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction;

São Paulo E Região, Brasil

- Troubleshooting, installation, maintenance and service repair needs on : * Microcalorimetry ITC/DSC, Nanoparticle Tracking Analysis (NTA) and GPC/SEC - Gel Permeation Chromatography from Malvern Panalytical; * Real-time PCR (LightCycler) and Automated Purification of Nucleic Acids (MagNA Pure) from Roche; * Real-time PCR and Automatic Liquid Handling from Analytik Jena AG / CyBio; * Fragment Analyzer from Advanced Analytical Technologies; * Luminex 200 and MagPix from Luminex; * WES - Western Blot from Protein Simple; * NGS - Next Generation Sequencing - MiSeq and NextSeq from Illumina; - Customer support locally or by remote to reduce the down time of the instruments;- Elaborate operation/maintenance documents to support customers;- Issue calibration/conformity certificates. I have been trained in: - MiSeq Sequencer - Illumina Inc. - San Francisco - CA - USA; - Isothermal Titration Calorimetry (ITC) - Microcal - Malvern Panalytical - Malvern - UK; - Fragment Analyzer - Advanced Analytical - Des Moines - IA - USA;- Luminex 200 and MagPix - Luminex - Austin - TX - USA;- Simple Western - Protein Simple - San Jose - CA - USA;- Differential Scanning Calorimetry (DSC) - Microcal - Malvern Panalytical - Malvern - UK;- Nanoparticle Tracking Analysis (NTA) - Nanosight - Malvern Panalytical - Malvern - UK;- GPC/SEC - Gel Permeation Chromatography - Malvern Panalytical - Houston - TX and Malvern - UK;- LightCycler 96 and MagNA Pure 96 - Roche - São Paulo - BR.

São Paulo E Região, Brasil

Cost Analyst- Read and review ITT's and RFQ's to understand scope of supply, commercial risks and impacts;- Elaborate cost spreadsheet for each project according to inputs received from Application Engineering, Supply Chain, Planning and Manufacturing team;- Prepare milestone payment and cancellation schedules;- Develop cash flow curves and calculate cost of money;- Ensure relevant commercial risk mitigations are included in BM cost models and firm offers;- Set the prices of equipment offered according to commercial decisions and financial standards;- Support Tender Managers with review of the commercial sections of firm offers prior to submission;- Support Tender Managers in responding to customer commercial clarification requests;- Support Tender Managers with the review of commercial sections of customer purchase orders prior to acceptance;- Prepare all the documents used during the bid phase in order to perform the handover to team will execute the project in case of winning.ITO Project Planner- Elaborate all the delivery schedules in Primavera P6 or MS Project during the bid phase to Subsea Production Systems;- Ensure the integration of the plans to EPC projects and driving the plans to completion.

São Paulo E Região, Brasil

- Support the elaboration of cost spreadsheet for each project according to inputs received from Application Engineering, Supply Chain, Planning and Manufacturing team;- Support the price setting of equipment offered according to commercial decisions and financial standards;- Share all the relevant documents to correlated areas/departments at SharePoint sites;- Support Sourcing team in the new RFQ to suppliers;- Support ITO Planner to elaborate and validate the delivery schedules.

São Paulo E Região, Brasil

- Prepare and monitor KPI’s of commercial team in order to improve the sales;- Support territory managers on sales strategies to be implemented in the gas stations;- Elaborate reports/presentations in order to support territory managers and regional managers;- Visit dealers/resellers in order to support implementation of new marketing actions.

São Paulo E Região, Brasil

- Troubleshooting, installation, maintenance and service repair needs on: * Sulfur and Nitrogen Analyzer through ultraviolet fluorescence (UVF) and chemiluminescence (CLND) technologies - Antek 6000 / 7090 / 9000 and Multitek; * Gas Chromatography – AC Analytical Controls/Agilent; * Gasoline and Diesel Portable Spectroscopic Analyzer – Petrospec GS-PPA / TD-PPA; * Oil and Grease in Water Analyzer (TOG/TPH) – Wilks; * Diesel Fuel Lubricity (HFRR) – PCS Instruments;- Customer support locally or by remote to reduce the down time of the instruments;- Elaborate operation/maintenance documents to support customers;- Issue calibration/conformity certificates. I have been trained in:- Sulfur and Nitrogen Analyzer - Multitek - Antek PAC - Houston - TX - USA.

Mechanical Engineer

Electronic Technician