Jeff Fletcher Email & Phone Number

Beverly Hills, California, Us

Oversee Premium Sales and Service programs across 13 venues in the Rockies and Pacific Northwest regions, managing VIP club operations, in-seat service, food & beverage collaborations, and event logistics to deliver exceptional customer experiences. Champion a high-performing team of 12 venue-based Directors and Coordinators, delivering mentorship, performance coaching, and targeted training to drive sales productivity and foster a results-oriented, performance-driven culture. Key provider for the implementation and optimization of custom Salesforce reporting and dashboards, providing real-time visibility into KPIs, sales pipeline health, and performance metrics. Elevated data-driven decision-making, enhancing team CRM usage Utilize advanced Salesforce reporting and market trend analysis to create accurate short and long-term sales forecasts, driving targeted sales strategies and optimizing inventory allocation. Achieved higher sell-through rates by proactively adjusting sales tactics based on data insights and market shifts.Identify and manage key revenue drivers for premium programs, including corporate entertainment packages, full and partial season memberships, group sales, and value-added add-ons.Ensure seamless execution of day-of-show program experiences and customer engagement at concerts, while overseeing the hiring, training, development, and performance of venue-based sales teams to meet sales targets and operational goals. Manage a regional sales operation across multiple Northwest markets, providing on-the-ground leadership and supporting sales teams through regular travel.

Duluth, Ga, Us

Led the development and execution of accurate, timely reporting mechanisms for sales activity, budget projections, and financial analysis, ensuring alignment with team and organizational goals.Identified key areas for growth and implemented a new pricing strategy based on comprehensive market analysis, resulting in an average revenue increase of 74%.Created new revenue streams and lead generation channels through community outreach, special events, and grassroots marketing, significantly expanding the customer base.Recruited, managed, and trained a high-performing sales team of managers and account executives, fostering a culture of success and accountability.Designed and executed targeted sales campaigns to drive ticket sales, focusing on achieving team goals and maximizing revenue opportunities.Provided leadership, coaching, and mentorship to the ticket sales and service teams, focusing on performance enhancement, skill development, and career growth.Developed and executed strategic marketing plans for ticket sales and member retention, ensuring sustained revenue growth and long-term customer loyalty.Collaborated with ownership and cross-functional leadership to develop, plan, and implement organizational strategies and sales objectives.Managed the annual sales cycle, including budget forecasting, buyer segmentation, and market research to drive sales growth and optimize past customer engagement.Implemented workplace culture reviews and employee development programs to improve staff retention, satisfaction, and overall team performance.

Atlanta, Georgia, Us

Led all aspects of ticket sales for Atlanta Braves minor league affiliate including developing and executing strategies that maximized revenue from key sales channels such as individual, group, and premium ticketing.Tracked and analyzed key performance metrics, providing detailed weekly and monthly reports to the General Manager and parent club to support data-driven decision-making.Spearheaded hiring, training, and management of 25 full-time, part-time ticket sales and operations staff, fostering a high-performance team environment.Managed game-day hospitality, ticket sales, sponsorship activations, and customer service for Atlanta Braves minor league affiliate games at State Mutual Stadium. Led seamless ticket operations while enhancing customer experiences, strengthening partner relationships, and driving sponsor satisfaction and retention. Developed and implemented targeted sales strategies to meet and exceed ticket sales budget goals, providing sales training, motivation, and ongoing support to drive team success.Collaborated with cross-functional teams, including marketing, operations, and sponsorship, to align sales initiatives with company-wide objectives and ensure consistency in messaging and strategy.

Atlanta, Georgia, Us

Recognized as the Top Full and Partial Season Membership Sales Individual (2013-2018) and Top Group Salesperson (2014-2018).Drove over $2 million in sales across advertising, season ticket packages, group outings, and special events, consistently surpassing sales targets.Provided daily, weekly, and monthly financial reports to the accounting department and parent club, ensuring transparency and alignment with sales goals.Developed and executed digital and print advertising campaigns for ticket plans, promotional events, and special offers, driving ticket sales and fan engagement.Supervised on-site game day operations, overseeing front concourse and on-field activities to enhance the fan experience and optimize sales.Served as Project Manager for the implementation of mobile ticketing and digital media solutions, improving customer purchase flow and leveraging data analytics for sales optimization.

Us

Recognized as the top-selling trainee for the 2012 season, excelling in group sales, full season tickets, and flex plan offerings.Conducted an average of 40 cold calls per day, successfully selling season tickets, group packages, advertising, and sponsorships to expand the customer base.Coordinated and executed 12 promotional events during the regular season, driving fan engagement and increasing ticket sales.Developed and launched a new revenue stream by selling merchandise, season tickets, and luxury suites, generating additional sales opportunities.

Washington, Dc, Us

Provided a quality front line service to customersMaintained and balanced cash drawer during spring training Mastered Tickets.com/Ticketmaster software