Fredrik Lindmark Email & Phone Number

Stockholm, Sverige

Stockholm, Sweden

Fredrik is specialized in Sales and Service Cloud and delivers Salesforce Accelerators which offer Premier Success customers a fast path to results with targeted engagements that solve specific business challenges delivered in just a few weeks.Sample of deliveries over Benelux and the Nordics for Enterprise and Commercial customers:1. KPIs and Dashboard for Sales and Service 50+ engagements2. Adoption review for Sales and Service 35+3. Lightning transition 30+4. Sales Forecasting 30+5. Platform Org health review 20+6. Getting started with Service Cloud 15+7. Outlook integration 15+8. Enterprise Territory Management 15+9. GDPR 10+10. Account data management 10+11. Mobile adoption 10+12. Sales cloud einstein 5+13. SLA via Entitlements and Milestones 5+14. Duplicate records prevention 5+15. Sales cloud Lead-to-cash review 5+16. Chatter adoption17. Process Automation

Stockholm, Sweden

Solution architect in several end-to-end Sales and Service Cloud implementations. Strong experience in Sales processes, Reporting, Territory Mgmt and Forecasting.

Stockholm, Sweden

Project manager and solution architect specialised in CRM. Projects included Deployment manager for Siebel implementation at public sector client.Project manager for CRM pre study and RFP process at global telco M2M operator.Project manager for change management in a Marketing Automation upgrade project at a telco client.Requirements manager in a case management implementation for a public sector client.

Stockholm, Sweden

Consulting in the area of BSS and OSS in the telecom sector. Part of the Business Process and Operations Management practice. Specialised in CRM and Customer Service processes.Assignments include:Solution architect/business analyst defining the end-to-end solution during the design phase of a Service Delivery Environment for the Broadband segment of a major Nordic communications provider. The assignment included: - Specifying the overall solution architecture and business processes- Coordinating the solutions from the impacted components, mainly CRM, Billing and Portal- Facilitating business requirement and solution workshops- Overall advisory to the client’s project teamSolution lead for european telecom operator CRM and Order Management ITT.The aim of the project assignment was to deliver a high quality response to the ITT.The assignment included:- Analysis of the ITT request- Design of proposed solution architecture- Planning of consulting part of the projectSolution lead for european satellite TV CRM, Order Management and Billing ITT.The assignment included:- Analysis of the ITT request- Design of proposed solution architecture- Planning of consulting part of the projectProject Manager - The aim of the project was to do a quality control of an OSS implementation at a top Nordic communications provider.The assignment included:- Specifying the areas and criteria to check- Manage the involved resources and the customer- Responsible for the delivery

Stockholm, Sweden

Consulting within CRM and specialised in Siebel.During his time with Connecta Fredrik worked at a European communications provider as a requirements manager at Central Customer Operations, responsible for management of all requirements regarding Customer Service in the area of CRM, Order management and Billing. Fredrik managed a pre study for Operational CRM to gather requirements, work on the business case and research for possible solutions. Fredrik also had an assignment at IT as solution architect/specialist within requirements analysis. During this assignment Fredrik analysed the situation for Customer Service looking for improvements in how functionality should be split between Billing and Order management to handle the customer in the most efficient way. Fredrik was also the solution architect/requirements analyst in two projects initiated by Customer Operations, Umbrella and Customer Support Tool.Another assignment was at gaming company where Fredrik was part of the evaluation of Siebel for a new business unit. Areas included were Partner Relationship Management, Marketing and Analytics. Fredrik was responsible for the Analytics part.

Stockholm, Sweden

System developer and team lead for an internal group of developers. Specialised in CRM and PeopleSoft. Integration lead for CRM.Designed and implemented major changes in the collections process involving PeopleSoft and integration to billing. Designed and implemented several changes in the integration layer to PeopleSoft.Designed and implemented a retention tool in PeopleSoft that enables the retention team at Customer Service to view the value of a customer. In case of a realised churn important information is logged for reporting purposes. Designed and implemented an application to automatically update the addresses of the existing customer base using ftp integration to Infodata in Sweden and another organisation in Denmark. Technical responsible for the implementation of a knowledge management solution for the contact centre using Kana IQ. Designed and developed an application to retrieve and update customer value in PeopleSoft. The value is calculated from the latest bill and also takes into account interconnect costs. Was part of the project team for migrating CRM system from Chordiant to PeopleSoft. A major project that lasted 9 months involving more than 15 offshore consultants and 10 internal resources. Fredrik was responsible for the migration of users and access rights, configuration manager for the deliveries in the project. Fredrik also designed and developed parts of the functionality and the Integration package. The system has more than 1500 users in two countries (Sweden and Denmark) and handles more than 500 K customers.Part of a large project to enable the CRM system for Multi-Country.Worked together with the sales department to set up Oracle iStore.Technical design, implementation, deployment and maintenance of CRM system (Chordiant). Were part of 3’s core development team in the UK for three months. Involved in the effort to integrate CRM, billing and provisioning for the launch of 3 on the Swedish market.

Stockholm, Sweden

MBO from framfab where Fredrik was Product manager for Knowledge Management. Responsible for contacts with vendor. Technical architect in delivery projects. Specialised in Knowledge Management using eGain Knowledge.Customer industries involved were Communications, Health Care and Banking.

Stockholm, Sweden

Framfab acquired Guide in February 2000. Consultant specialised in knowledge management.

Kaiserslautern, Germany

Consultant specialised in Case Based Reasoning systems. It was a six months assignment in Kaiserslautern, Germany through a partnership with Erda.

Linkoping, Sweden

Guide acquired Erda in January 2000. Consultant within system development and knowledge management systems. Technical architect in several delivery projects.

Linkoping, Sweden

Consultant within system development and knowledge management systems. Technical architect in several delivery projects. Customers include Premiepensionsmyndigheten and Ericsson eHome.

Msc, Computer Science

Activities and Societies: Norrsken, D-group, Make BelievesExchange student at Braunschweig, Germany.

Computer Science

Exchange student through Erasmus for six months.