Florence Smith Email & Phone Number

Develop storyboards for a healthcare education startup by converting detailed content outlines fromSMEs into clear, organized layouts. These storyboards include the arrangement of text, images, and interactive elements, as well as the overall content flow and instructional components. Utilize tools like ChatGPT and Gemini to enhance the development process, ensuring that instructional designers can create engaging mobile eLearning content effectively.

Led the instructional design for two major work groups, converting existing materials into engaging eLearning training videos using the ADDIE model, and managing all phases from needs analysis and design to development, implementation, and evaluation.o Developed 37 interactive instructional videos with an AI-powered authoring tool, featuring virtual speakers to deliver engaging and relatable content, enhancing the overall learning experience.o Transformed a PowerPoint presentation into a high-quality AI onboarding video for Brand and Marketing, integrating visual and multimedia elements to improve content accessibility and engage learners more effectively.o Collaborated with SMEs to build, revise, and edit content, while managing project schedules to ensure milestones and deadlines were consistently met.

Remote

Directed and optimized a comprehensive leadership development program, including rotational andinternship tracks, to cultivate marketing talent.o Developed and managed the onboarding schedule, coordinated orientation activities, andcollaborated with cross-functional teams to ensure a seamless and comprehensive onboardingexperience for new participants.o Spearheaded early talent recruitment initiatives, enhancing program integration and optimizingcampus recruitment strategies based on data-driven insights.

o Designed interactive and engaging eLearning courses using Articulate Rise, Storyline 360, AdobePhotoshop, Adobe Audition, Canva, and Camtasia.o Recorded audio narration and integrated visual effects to enhance course content.o Utilized a 360 camera to incorporate interactive elements into eLearning courses.o Developed detailed training guides for virtual instructor-led sessions, providing comprehensivesupport for facilitators.o Collaborated with stakeholders and SMEs to define project scope, timelines, and deliverables, ensuring alignment with business objectives.o Coordinated the video production schedule with speakers and the videographer, including location setup and scriptwriting. Managed post-production tasks and embedded the finalized videos into our eLearning training modules.o Managed the instructional design process from concept to completion, applying adult learning theory and focusing on performance-based outcomes.

Flight Service Standards & Training

o Designed interactive and engaging eLearning courses using Articulate Rise, Storyline 360,Captivate, Adobe Photoshop, Adobe Audition, Canva, and Camtasia.o Developed innovative short-form videos for enhanced content retention, embedding them intoArticulate Rise courses to provide engaging, easily digestible learning materials.o Coordinated the video production schedule with speakers and the videographer, including locationsetup and scriptwriting. Managed post-production tasks and embedded the finalized videos into our eLearning training modules.

o Co-developed and led the end-to-end development of a comprehensive two-day requalificationtraining program for 28,000 flight attendants, including planning, content creation, and delivery. o Oversaw the inclusion of annual regulatory topics, maintained detailed records, and used a "wallwalk" method to ensure effective organization and coverage.o Co-developed a four-day train-the-trainer program for over 200 instructors, achieving a perfect 5/5participant satisfaction rating, demonstrating effective program execution and instructorengagement.o Redesigned 10 prerequisite eLearning modules from Camtasia to Articulate Rise.

Nas Patuxent River, Md

• Assisted with the set-up of Software Development Life Cycle (SDLC) activities, including requirements management, test, and user support. • Developed and maintained development schedule in MS Project. • Set-up and maintained document library in SharePoint for application team and customer.• Developed a project requirements document for the customer.• Facilitated meetings, generated minutes, and tracked action items to completion.

Nas Patuxent River, Md

• Successfully documented 15 installation process guides for IT/IM 7.2 Software Team in preparation for base-wide Cyber Security Audit conducted in January 2016.• Developed technical documentation, including user/training manuals, quick-reference guides, procedures, marketing materials, etc.

Lexington Park, Md

• Managed Document Control and Quality Management System.• Led Documentation Team in writing company-wide processes to meet industry quality standards, achieving AS9100 certification on our first audit.• Performed GAP analysis and pre-audit survey for AS9100C.• Responsible for eight successful ISO 9001:2008 and AS9100C surveillance and recertification audits.• Lead Internal Auditor responsible for process audit schedule; audited 15+ key processes a year.• Conducted 15+ process surveillance audits per year: evaluated procedural adherence, documented findings, and provided data to assigned team for trend analysis. • Reduced cycle time for specification approval by using electronic signatures and database-driven records management system.• Developed training procedures and quizzes; administered training to 70+ shop staff; monitored completion of training.• Audited staff, identified non-compliances, and implemented process improvements and training. • Supervisor to Internal Auditor and Record Control Administrator.• Collected data/metrics and analyzed trends or patterns affecting quality for six annual Senior Management meetings.• Maintained file/records management system: Shop Training Db with over 70+ employees, the Master Document Control List with over 100+ documents, the Register of Supplier Approval Database, and a Training Checklist Db. • Identified opportunities for improvement of the effectiveness and the efficiency of the QMS.• Measured supplier performance; collected nonconformance data; reported to senior management for trend analysis.• Interfaced daily with manufacturing, shop leads, engineering, senior management, and customer representatives to ensure requirements were met.

Lexington Park, Md

• Led proposal production process (e.g. printing hard copy documents, tabs, shipping materials, binder covers, spines, CD labels and burning CDs, etc.). • Managed proposal volumes from planning stage through submittal to customer. • Developed graphics for proposal volumes. • Performed final edits for format, content, flow and integrity are in conformance with customer requirements. • Assisted the program manager in document template development and document management.• Analyzed RFP solicitation information, disseminating all pertinent information in Section L, and communicates proposal production and submission requirements to the proposal team. • Communicated document updates and volume development to the Program Manager. Prepared Past Performance and CPARS questionnaires. • Routed RFP notification opportunities and maintained the proposal library.

Indianapolis, Indiana Area

• Performed all necessary flight attendant duties. Responsibilities included assisting customers with special needs or requests, meal and drink service, assisting pilots and other flight crew, and performing all relevant safety procedures. • Acted as primary Customer Service contact. Processed 25+ tickets every shift and checked customers in for flights.• Utilized Sabre software.

Bachelor Of Arts - Ba, Japanese Studies

Bachelor'S Degree, Japanese Studies