Florin Ille Email & Phone Number

Morgantown, PA

• Managed the day to day IT operations at multiple secure locations throughout Pennsylvania serving as the direct contact for over 200 users encompassing all IT services.
• Served in a dual role for the private school at one location managing a separate network infrastructure and systems encompassing: AD, DR, Internet Security and secure testing utilizing PearsonVue.
• Designed and implemented the surveillance and phone systems: DVR/NVRs, Nortel Norstar at multiple locations.
• Directed and managed contracts with vendors as well as negotiating better pricing for IT systems that contributed to decreasing the overhead of the information systems department.
• Created and deployed images, inventory tracking, and infrastructure design diagrams.
• Maintained hardware/software as needed such as Servers, PCs, routers and switches.

Exton, PA

• Provided Leadership and direction to my team members, coordinated daily activities, on-boarding interviews, and performance reviews.
• Acted as a key escalation point for critical problems and customer complaints within my team.
• Provided customer support for a growing customer base of over 2500 users, within an environment running Windows & SAP.
• Managed the IT incident process and administer the incident management application in keeping with the ITIL best practice framework.
• Provided metric reports regarding IT service desk activities to upper management.
• Enforced IT policies, procedures, and standards, to ensure conformity with all Information Services and company objectives such as SOX compliance and cybersecurity.

Denver, CO

• Provided customer support by phone, e-mail & in person as part of a 9 member team for a customer base of 1500.
• Supported Remote Connectivity Applications including: Citrix and Cisco VPN.
• Performed network and systems administration duties.
• Used AD to create and manage users, security groups and exchange objects.
• Used Exchange Administrator to create and manage exchange mailboxes, performed exchange mail filtering.
• Fixed, upgraded and modified computer hardware and installed, setup and troubleshot printers.

Englewood, CO

• Provided phone and in person support to more than a thousand employees nationwide.
• Set up and supported VPN & Dial-up connections.
• Troubleshoot & maintained network printers.
• Used Active Directory to perform different troubleshooting and administrative tasks.
• On-site installing, testing, and troubleshooting network connectivity issues and connectivity with various legacy machinery systems.
• Troubleshot and restored SQL intranet interface issues.

Golden, CO

• Provided phone and in person support for internal users at several different plant locations.
• Assisted with connections to Citrix Application Server for JDE Oneworld and MDLink Applications.
• Direct support of proprietary JD Edwards Oneworld and MDLink applications.
• Rolled out new computers, installed peripherals (barcode scanners), setup printers.