Floyd Smith Email & Phone Number

Floyd Smith is a Manager, Office and Program Logistics at National Association of Independent Schools. He possess expertise in nonprofits, event planning, staff development, fundraising, public speaking and 3 more skills.

Listed skills include Nonprofits, Event Planning, Staff Development, Fundraising, and 4 others.

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  Member Service Associate

  National Association Of Independent Schools

  Mar 2004 - Present - Washington D.C. Metro Area

  • Work with MDMS and Marketing to coordinate recruitment and retention efforts. • Address member/non member inquiries, questions and concerns for organization via email and phone daily.• Enter all prospective school data and personnel information into membership management system (CRM).• Process school subscription applications (international, premium, new school and other school subscribers) ensure delivery of new member/subscriber welcome information.• Worked with MDMS and… Show more • Work with MDMS and Marketing to coordinate recruitment and retention efforts. • Address member/non member inquiries, questions and concerns for organization via email and phone daily.• Enter all prospective school data and personnel information into membership management system (CRM).• Process school subscription applications (international, premium, new school and other school subscribers) ensure delivery of new member/subscriber welcome information.• Worked with MDMS and appropriate teams to ensure the delivery of dues renewal notices to school members and subscribers.• Served as member services liaison for international school subscribers, e.g., follow-up with partnership schools; work with Marketing and Member Services on research and outreach efforts to international schools.• Assisted with coordination and scheduling of NAIS strategy and design meetings.• Generated dues revenue reports in excel for school membership and subscribers on a monthly basis.• Served as an engaged and involved team member, supportive of the varied experiences and perspectives of internal and external colleagues.• Supported and actively built an office culture dedicated to superior customer service that exceeds member expectations.• Worked within the team and among teams to ensure that decisions are made to further the organization’s mission and goals, particularly the goals of modeling multiculturalism and helping to build inclusive school communities.• Worked with the Director of Marketing and Director of Engagement, implements and tracks membership recruitment campaign.• Managed all steps of the membership and subscription application process, including review, communication with school, invoice creation, and any necessary coordination with the accounting team.• Managed the process of welcoming and orienting new members, including hosting new member webinars.• Provided monthly membership reports to the Director of Engagement.• Respond to emails about membership, log Show less