With over 8 years of extensive experience in technical management, product management, and service design, I have a penchant for deciphering complex systems and optimizing them to serve the user proficiently. My academic venture into software engineering and fine arts fostered a blend of critical thinking, creativity, and a commitment to excellence, which I channel into my professional endeavors.I’ve had a fruitful journey in leadership roles, particularly shining in complex scenarios involving intricate interplay between people and systems. For instance, as a Technical Manager, I engineered an application streamlining the global distribution of 1200 tickets weekly to 60 technical support agents. Further, my initiative in redesigning internal servicing operations significantly improved merchant support, a strategy adopted across multiple departments, benefiting over 100 technical staff and 1000+ customer support agents.Transitioning to a Service Designer role, I had the privilege to build, hire, and develop a team and service from scratch. We embarked on numerous UX audits across multiple countries, enhancing conversion rates and sales, which notably impacted the Gross Merchandise Volume (GMV) of numerous enterprise clients, cumulatively exceeding 4 billion.I also played a pivotal role in molding the culture of technical support, fostering a milieu of collaboration and innovation. My engagements have spanned speaking at conferences, crafting a documentary on remote working, and building close-knit teams that thrived in collaborative settings.My core drive is to enhance people, products, processes, and systems, grounded in the belief that our environments significantly influence us. I am always on the lookout for new avenues to leverage my expertise in user experience, product management, and service design to make a positive imprint on individuals and organizations.I value connecting with industry peers, sharing insights, and engaging in enriching discussions around tech evolution, philosophy, and broader human civilization dialogues. Let’s explore the expansive realms of operational excellence, project management, or any stimulating topic that fuels our intellectual curiosity.
Listed skills include Html, Teamwork, Photoshop, English, and 24 others.
