Flávia Ferraz Email and Phone Number

Operations Manager | Wishbone Restaurant - Ireland | Oct 2023 - Apr 2024Manager | Oak Cafe Bar - Terminal 2 - Ireland | Apr 2022 - Jan 2024● Managed office operations and liaised directly with the HR department on a daily basis. ● Utilised Bizimply rostering system and Brightpay for payroll management.● Created and managed staff rosters, inputted timecards, and handled new employee documentation.● Responsible for hiring, training and managing teams. ● Verified payslips, tracked hours, and managed sick leaves and holidays.● Generated daily, weekly, and monthly performance reports for the CEO.● Oversaw stock control purchasing orders for suppliers, services, and equipment.● Developed SOPs and conducted training courses for front-of-house and barista staff.● Ensured compliance with HACCP Level 3 standards.

● Overseeing financial administration, including accounts payable and receivable, remotely for a Brazilian award-winning accounting firm focused on SME clients.● Conducting bank reconciliations and maintaining accurate bookkeeping records.● Preparing accounts to trial balance and generate financial reports.● Providing support to internal teams and external clients, addressing financial inquiries.

● General Assistant |Subway - UCD University - Ireland |Jul 2018 - Aug 2020● Cafe Assistant | Sinful Foods Limited (IL Fornaio Cafe) |Dec 2020 - Jun 2021● The Market Bar | Ireland |Jun 2021 - Apr 2022

● Managed accounts payable and receivable, ensuring accurate and timely financial administration.● Generated balance sheets and financial reports, analysing assets versus liabilities.● Performed reconciliation of supplier accounts at month-end.● Conducted bookkeeping, invoicing, and bank reconciliations.● Prepared full accounts to trial balance, ensuring compliance with accounting standards.● Collaborated with teams in personnel, accounting, and fiscal departments to streamline processes.● Provided internal and external customer support as needed, addressing inquiries and resolving issues.● Entered financial transactions into the system accurately, maintaining up-to-date records.