Wayne Ford Email & Phone Number

Milwaukee, Wi, Us

United States

• Managed and scaled global software development team of 10-15, conducted performance reviews, and identified training needs, improving employee engagement and reducing software development durations• Spearhead security implementation across all proprietary platforms, reducing password-related helpdesk tickets and incidents due to improved access controls while streamlining login process• Directed development of proprietary cloud-based SaaS Order Management System (Orderflo) with native Shopify connector and integrated with regional fulfillment centers in the US, UK, Ireland, Netherlands, and Belgium to diversify fulfillment operations during COVID, mitigating shutdown of operations in Shenzhen, China• Developed proprietary software documentation and collaborated with sales teams on RFI/RFP responses and software solution demonstrations, contributing to the conversion of opportunities into new clients and projects• Directed migration from AX 2012 to Microsoft D365 F&O and led cross-functional team to implement and deliver critical features, reducing annual infrastructure/maintenance costs and disaster recovery time• Drove digital transformation using DevOps practices, increasing deployment frequency, reducing release cycle time, decreasing defect rate, and improving team productivity• Managed data integration and automation projects with 2nd tier suppliers for F100 clients to consolidate production line metrics and test results for real-time defect stats/trend analysis, saving teams and clients hours monthly• Directed GDPR compliance and secured PII with data-at-rest encryption and anonymizing unnecessary data in PCH's databases, meeting all GDPR compliance and strengthening relationships with EU customers

United States

• Primary technical account manager/sales engineer for Fortune 100 clients ensuring success and securing new and maintain existing business while driving continuous improvement of applications increasing customer satisfaction• Collaborated with Sales, Account Management, and Product Teams to develop customized implementation plans and build onboarding pack for client integrations with PCH APIs, reducing client onboarding timelines• Managed EDI integration projects for Fortune 100 clients to ensure accurate data transfers, meeting client standards to do business deals and eliminating manual emailing for B2B transactions• Oversaw WMS/MES change requests to meet client needs (custom reporting, regional shipping expansion, product personalization), boosting client satisfaction and increasing repeat business likelihood• Collaborated with PCH Infrastructure teams to enable sales team’s responses to client cybersecurity surveys, and meeting ISO 9001, 14001 (EMS), 13485 (medical devices), 27001 (info security) and GDPR requirements• Consultant for configuration/management of API integrations, themes, products, payment gateways, shipping and delivery, analytics and reporting for major ecommerce platforms improving customer satisfaction

Shenzhen, Guangdong, China

• Directed continuous improvement of the proprietary Packflo application, enabling stable order processing with 20+ courier options for up to 1M monthly orders and helping company exceed target annual revenue goal• Collaborated with cross functional teams to develop/streamline business processes, achieving ISO 9001 certification

Brisbane City, Queensland, Australia And Hong Kong

I held multiple roles at Resolve Facilities Management however I have combined these into one listing here.• Design and Develop Database and User Interface: Create databases and user interfaces tailored for data entry teams to efficiently input high volumes of data points.• Analyze Data and Calculate Points of Interest: Utilize data analysis techniques to identify and calculate points of interest for maintenance teams, aiding in the review of areas with critical failure potential in high-rise glass panes.• Manage Database Performance: Ensure optimal performance of databases, implementing strategies to enhance efficiency and reliability.• Manage Building Maintenance Teams: Coordinate and oversee building maintenance teams, ensuring they are efficiently deployed to inspect high-rise glass panes.• Work with Building Management Teams: Collaborate with building management teams to schedule inspections of high-rise glass panes in an efficient and cost-effective manner.• Review and Confirm Critical Impurities: Evaluate potential critical impurities in glass panes, confirming problematic areas for maintenance teams.• Oversee Glass Panel Replacement Program: Coordinate with building tenants to schedule and manage logistics for glazier vendors, ensuring timely completion of necessary works.• Manage Storage and Catalogue of Removed Panels: Organize storage and cataloging procedures for all removed panels, ensuring easy retrieval and tracking.• Manage Disposal of Defective Panels: Coordinate the disposal of defective panels at project closure, ensuring compliance with regulations and environmental standards.