Wayne Ford Email & Phone Number

Milwaukee, WI, US

United States

• Managed and scaled global software development team of 10-15, conducted performance reviews, and identified training needs, improving employee engagement and reducing software development durations
• Spearhead security implementation across all proprietary platforms, reducing password-related helpdesk tickets and incidents due to improved access controls while streamlining login process
• Directed development of proprietary cloud-based SaaS Order Management System (Orderflo) with native Shopify connector and integrated with regional fulfillment centers in the US, UK, Ireland, Netherlands, and Belgium to.
• Developed proprietary software documentation and collaborated with sales teams on RFI/RFP responses and software solution demonstrations, contributing to the conversion of opportunities into new clients and projects
• Directed migration from AX 2012 to Microsoft D365 F&O and led cross-functional team to implement and deliver critical features, reducing annual infrastructure/maintenance costs and disaster recovery time
• Drove digital transformation using DevOps practices, increasing deployment frequency, reducing release cycle time, decreasing defect rate, and improving team productivity

United States

• Primary technical account manager/sales engineer for Fortune 100 clients ensuring success and securing new and maintain existing business while driving continuous improvement of applications increasing customer.
• Collaborated with Sales, Account Management, and Product Teams to develop customized implementation plans and build onboarding pack for client integrations with PCH APIs, reducing client onboarding timelines
• Managed EDI integration projects for Fortune 100 clients to ensure accurate data transfers, meeting client standards to do business deals and eliminating manual emailing for B2B transactions
• Oversaw WMS/MES change requests to meet client needs (custom reporting, regional shipping expansion, product personalization), boosting client satisfaction and increasing repeat business likelihood
• Collaborated with PCH Infrastructure teams to enable sales team’s responses to client cybersecurity surveys, and meeting ISO 9001, 14001 (EMS), 13485 (medical devices), 27001 (info security) and GDPR requirements
• Consultant for configuration/management of API integrations, themes, products, payment gateways, shipping and delivery, analytics and reporting for major ecommerce platforms improving customer satisfaction

Shenzhen, Guangdong, China

• Directed continuous improvement of the proprietary Packflo application, enabling stable order processing with 20+ courier options for up to 1M monthly orders and helping company exceed target annual revenue goal
• Collaborated with cross functional teams to develop/streamline business processes, achieving ISO 9001 certification

Brisbane City, Queensland, Australia And Hong Kong

• I held multiple roles at Resolve Facilities Management however I have combined these into one listing here.
• Design and Develop Database and User Interface: Create databases and user interfaces tailored for data entry teams to efficiently input high volumes of data points.
• Analyze Data and Calculate Points of Interest: Utilize data analysis techniques to identify and calculate points of interest for maintenance teams, aiding in the review of areas with critical failure potential in.
• Manage Database Performance: Ensure optimal performance of databases, implementing strategies to enhance efficiency and reliability.
• Manage Building Maintenance Teams: Coordinate and oversee building maintenance teams, ensuring they are efficiently deployed to inspect high-rise glass panes.
• Work with Building Management Teams: Collaborate with building management teams to schedule inspections of high-rise glass panes in an efficient and cost-effective manner.