Product Specialist - Alpha Support Team
CurrentBusiness System Analyst for equity and fixed instruments (FI) assets on CRIMS Team.• Collaborated with business stakeholders and users to understand the business and its needs, facilitating effective communication and requirement gathering.• Analyzed business processes for equity and fixed income assets, modeling current state, and providing strategic recommendations for future improvements.• Conducted and meticulously documented functional testing to validate business requirements, ensuring the high build quality of software.• Led system enhancement projects, identifying scope, facilitating the prioritization of change requests, and successfully managing issues and risks.• Served as the product owner for an agile team, overseeing the successful implementation of software enhancements on schedule for both equity and fixed income assets.• Led medium-sized projects for the retirement of legacy software systems, streamlining operations and improving efficiency.• Headed a small production support team, providing seamless support to both equity and fixed income business users, ensuring compliance, and the correct operation of order management systems.• Worked closely with portfolio managers, offering CRIMS application support, including updating MWB profiles and troubleshooting issues, enhancing system reliability.• Wrote and executed comprehensive test cases in QA and UAT environments for the CRIMS application, ensuring system integrity and compliance.• Proactively communicated accurate and timely updates to clients and stakeholders regarding open service requests and change requests.• Developed and wrote operations procedures for performing critical business activities within CRIMS and other investment management systems, enhancing overall operational efficiency.• Conducted regular SQL database queries to analyze results for issues, including trade compliance and data validation, ensuring data integrity and regulatory compliance.