Betsy Ford, Igp, Pmp Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Los Altos, Ca, Us

Raleigh, Nc, Us

• Developed corporate information governance policy, strategy, and roadmap based on an industry information maturity assessment model• Conducted strategic planning process resulting in stakeholder buy-in to migrate or delete network drives to SharePoint while establishing Microsoft retention and data classification labels in Microsoft Purview, improving compliance and mitigating risk• Created Records Retention Schedule (RRS) with organizational consensus in four months.• Led system design projects for OpenText’s Documentum Electronic Document Management System.• Compliantly destroyed or scheduled 90% of stored physical and 40% of electronic systems' records within six months.• Implemented employee exit process for knowledge transfer and privacy to mitigate risk and support knowledge management.• Implemented litigation hold process, training, and program templates for legal matters.

San Jose, Ca, Us

• Consolidated and rebranded two Cisco subscription-based certification and training library products.• Identified and applied standard education metadata schema, corporate taxonomies, and controlled vocabularies used by additional Cisco training repositories.• Consulted on establishing a cross-functional metadata governance framework.• Evaluated 23,000 digital library titles for relevance and quality, resulting in a third determined to be obsolete.• Improved end-user search by standardizing descriptive metadata and adding technical metadata.• Improved content management reports and metrics in Tableau by revising back-end SQL queries.• Identified suspicious data access patterns, resulting in a patch to prevent future data loss.

Brentford, Middlesex, Gb

- Member of an international biotech Information Governance project team, reporting to the Legal Department, responsible for implementing a digital asset management (DAM) system designed to support long-term knowledge management and public relations needs.- Developed and documented scalable digital preservation workflows based on the Open Archival Information System Reference Model (OAIS, ISO 14721) to address ingest, maintenance, and access needs that led to the decision to acquire Preservica, an industry-recognized tool.- Demonstrated digital preservation workflows by managing a project to digitize and ingest 100 years of at least ten international corporate newsletter serials and 100 public relations magnetic audio files to the DAM system while optimizing search by writing standards-based descriptive metadata, completing quality control, and extracting technical metadata from the digital object.

Knoxville, Tennessee, Us

- Served as Chief of Staff to the President and CEO and liaison to the Board of Directors, writing public speeches and correspondence to elected officials; drafting Board resolutions and risk management reports; managing budgets exceeding $2M; developing a relational database to track escalated customer complaints; coordinating public input meetings for capital projects; and spearheading program development for special projects like Records Management.- Authored a retention schedule with 400 references, a corporate Records Management policy, an Open Records policy, and standard operating procedures to support record lifecycle management, achieving outside legal counsel approval and 100 percent stakeholder agreement.- Hired and managed records staff, including a records manager and support staff ; trained 26 business unit stakeholders to align leadership and 1,000 employees to successfully implement the program. - Identified and implemented a repeatable record destruction method that offset $3,000 in shredding costs and diverted 2+ tons of paper from the landfill over two years.- Wrote and awarded a $10K clean energy grant to offset capital costs for a project that reduced summer energy use by 40 percent and curbed about 50 metric tons of CO2 annually improving sustainability

M.S., Information Science

B.S. Business Systems, Business Administration

High School Diploma