Forest Williams Email & Phone Number

I help people develop secure attachment while unlearning hierarchical social scripts.I study the way we internalize systems of oppression in our inter-personal relationship dynamics and create visual and written materials (blogs, workshops, classes) to help people embody liberation.

Berkeley, California, United States

• Facilitated listening circles and conflict resolution• Facilitated anti-racism study group• Made the building more accessible & inclusive• Co-hosted a social justice, Buddhist podcast “Here We Sit”

Berkeley, California, United States

• Unpopular Memoirs is a community page for collective healing• We create space to share about taboo topics that often get underrepresented or misrepresented• We provide resources and community support

• Devised interviews and screen candidates• Performed data analytics and client relationship management training for new teammates• Lead weekly team meetings and biweekly middle management meetings• Supported direct reports through biweekly 1:1s• Conducted three and six-month performance reviews• Standardized process for onboarding new employees

• Reduced client onboarding from 2+ months to 2 weeks• Designed user-friendly onboarding materials• Innovated best practices for data analytics workflow and client management• Standardized email communication to clients• Standardized quarterly reviews with clients• Created Analyst’s Toolbox for onboarding efficiency including client FAQ and script outlines to lead meetings• Prioritized projects by balancing analyst needs, client needs, and company resources• Planned and implement timely projects• Designed and lead client success training sessions for analyst team

Greater St. Louis Area

• Created custom classification systems to train machine learning on qualitative data• Lead onboarding meetings with clients and provided training sessions• Lead monthly meetings with clients to gauge specific goals and tailor insights accordingly• Advised clients on solutions to turn their insights into action through weekly custom trend reports• Medium.com internalized a company-wide decision based off of a custom solution I provided

St. Louis

• Create SQL queries to analyze large volumes of data using Excel 2013 (Pivot Tables, Power Query, Macros, Advanced Formulas) and Tableau to identify business opportunities and efficiencies through statistical analysis• Drive an analytical project from start to finish by gathering requirements, analyzing data, and summarizing findings into PowerPoint tailored to a wide audience, including upper management• Use abstract thinking and root cause analysis to interpret data and tell the story behind the numbers • Perform Deep Dive projects to provide insight on areas of concern and fulfill Ad Hoc Requests for internal and external partners• Generate monthly reports to track KPIs and MAPS (Major Action Programs)

St. Louis, Mo

• Help clients overcome barriers to completing the account opening process• Provide additional customer service and resolve problems for Spanish speaking clients • Train new interns.• Process Enterprise Content Management (ECM) work requests. • Utilize BI, CRI, Compass, ECM, and Moxie systems to communicate account information to branches and HQ departments. • Listen to and shadow Middle Office staff to see how they conduct business with internal and external clients. • Become familiar with different departments and their functions. • Become proficient with the Microsoft Office Suite. • Perform other duties as assigned.

• Grade students' tests, papers, and homework• Review and explain grammar• Develop personalized study plans based on students' needs

Saint Charles Mo

• Supervise Desk Assistants on duty• Enforce dorm rules• Promote positivity and community in the building• Oversee resident check-in and check out• Lead residents in emergency drills and evacuations

St. Louis

• Make sure stations are prepped for lunch + dinner rush and team has a plan• Manage break schedules• Lead catering events for groups of 400+ humans• Accommodate allergies / sensitivities while making people feel heard• Enroll the team in experimenting with new ways to increase line efficiency

Bachelor’S Degree, Economics, Spanish

Honors College

Education record

Independent Study Abroad