Forest Williams Email & Phone Number

Rancho Cordova, California, United States

➤ Delivering 3rd level network and systems support as well as assisting desktop support specialists and end users.➤ Maintaining the organization's information system for security, privacy, and confidentiality policies and procedures.➤ Overseeing disaster recovery planning and preparation as well as DFS file replication and data migration projects.➤ Managing team continuity and productivity to deliver exceptional customer satisfaction and achieve service level targets.➤ Implementing and maintaining interfaces between servers, appliances, and other hardware within the enterprise.➤ Analyzing, recommending, and implementing software replacements or upgrades and performing periodic maintenance.➤ Maintaining security and systems and supporting users to ensure 24/7 operations for hardware, software, and networks.➤ Overseeing data/information access control, data encryption, data transmission, and security compliance tracking.➤ Providing hands-on and remote support for configuration, installation, and maintenance of networked workstations.➤ Investigating and resolving software/hardware problems of computer users and providing other associated IS services.➤ Maintaining Multiple Functional Devices/peripherals as well as upgrades and maintenance for mobile devices.➤ Supporting facility-wide quality and performance improvement goals and objectives and making recommendations.➤ Overseeing ADMT migration of security groups, user/computer objects, mailboxes, and all resources to a new domain.

Roseville Ca

➤ Monitored and maintained backups of all student data as well as performed data restoration as a member of the IT team.➤ Implemented new or improved group policy changes to increase efficiency and reduce end-user down time.➤ Managed and supported software company-wide including installs, images, upgrades, and general troubleshooting.➤ Maintained strong vendor relationships and negotiated value-added contract pricing without sacrificing quality.➤ Maintained Active Directory user accounts and security groups for the student body as well as campus faculty members.➤ Provided desktop support as well as performed configuration updates to the Nortel phone system at the campus level.➤ Created and maintained current computer images for student computers and administrative faculty desktops.➤ Created and utilized boot disks to enable the deployment of operating system images using Symantec Ghost Suites.

Ranch Cordova, Ca

➤ Successfully worked a 2-year contract providing Tier 1/Tier 2 support for computer systems in person or virtually.➤ Resolved desktop, mobile computing, network, and peripheral device issues by using available technology resources.➤ Diagnosed and troubleshot network connectivity as well as issues with Microsoft software and proprietary applications.➤ Provided client desktop support with basic technical understanding and capability for Microsoft Operating Systems.➤ Diagnosed and resolved technical issues that required in-depth analysis in an enterprise network environment.➤ Worked with other support personnel to handle system wide events such as system outages and down servers.➤ Created and assigned incident tickets and work orders based on priority, impact, and complexity to appropriate agents.➤ Managed alarms and alerts received from existing monitoring programs using previously defined business rules.