Michael F. Email & Phone Number

San Francisco, California, US

• Pre-sales solutions consultant for Salesforce business process solutions for the Oil and Gas industry target market
• Identify customer pain points and why they matter
• Design creative solutions (not just sales automation and CRM)
• Demonstrate the value so the customer recognizes the importance of the solutionNew business earned at major manufacturing, services, and engineering firms within the industry.

Eden Prairie, Minnesota, US

• Technical pre-sales resource for the company's largest channel partner. Ensure partner sales staff is enabled for acquiring customer needs and selling solutions. This influences 35% of the company's entire revenue.
• Conduct thorough assessment of customer IT security and IT compliance needs
• Provide technical presentations and demonstrations of product to address IT security and the proper portions of IT compliance
• Gain a solid understanding of true customer needs, address competition-based objections, acquire technical approval of the solution
• Train partner sales staff (Account Executives and Sales Engineers)
• Provide post-sale product demonstration and process integration discussion as an introduction for new customers

Eden Prairie, Minnesota, US

• Create and develop team to provide service delivery and incident management functions for high-risk customers (Delivery Relationship Management). With this team in place, this effectively freed up the internal Sales.
• Manage incidents and expectations from high-risk customers
• Develop and document processes and procedures in order to properly support these and future high-risk customers
• Work with Support Organization to recruit and build team to provide Delivery Relationship Management functions

San Jose, California, US

• Developed and closed business around Archiving, Electronic Discovery, and IT Security solutions
• Achiever: Top Enterprise ISAM Q3 2007; 180% Q3 2007; 112% Q3 2008
• Top Wins: Highest Revenue Opportunity Win, Q3 2006; Extreme Team Award Q2 2007; Gold Award for Inside Sales, Q3 2007; Extreme Team Award Q3 2008

US

Inside sales representative on two-person Federal Civilian account team.

US

• Account Manager for over 500 mid-sized accounts and responsible for all aspects of the sales cycle.
• Top Achiever: Highest % of Plan Q2 2005
• Achiever: 125% Q2 2005

Irving, Texas, US

Point of contact and implementation manager for all business information technology issues from internal employees to external vendors.

Richardson, Texas, US

Interacted between customers and engineers in a product management role for Fujitsu’s craft interface provisioning application.

Eden Prairie, Minnesota, US

Worked with a team to design and develop the Network Management Interface Card for ADC Cellworx.