Fran Bennett Email & Phone Number

Manchester, Gb

Manchester Area, United Kingdom

Manchester Area, United Kingdom

Operations Coordinator for the Licensed Operational Management Committee, reviewing and approving operational changes in line with the TfL licensing conditions.

Manchester Area, United Kingdom

Analysing data to identify and flag key problems/outagesStaying on top of new Uber policies, procedures, and programsWorking with Driver Ops to improve support processesSupporting local leadership team with day-to-day operationsServing as a primary point-of-contact for escalated or challenging support issuesProviding actionable insights to the leadership team to drive resultsEnsuring 100% compliance within hubs, collaborating with docs teams to ensure… Show more Analysing data to identify and flag key problems/outagesStaying on top of new Uber policies, procedures, and programsWorking with Driver Ops to improve support processesSupporting local leadership team with day-to-day operationsServing as a primary point-of-contact for escalated or challenging support issuesProviding actionable insights to the leadership team to drive resultsEnsuring 100% compliance within hubs, collaborating with docs teams to ensure efficiencywithin resourcesCreating Jiras and working with engineering teams for solutionsCollaborating with internal stakeholders to improve local experience for existing driversWorking with UKI RCOs, deep diving into customer pain points in order to improveprocesses.Pulling data using SQL/Celonis/Bliss analytics to identify key issuesPresenting found pain points with recommendations on how to improve to UKI leadershipon a monthly basis Show less

Belfast, United Kingdom/Dublin, Ireland

Delivering 5-star, in-person technical support to driver-partners. Managing driver relationships. Serving as a primary point-of-contact for escalated or challenging support issues for drivers. Supporting local leadership team with day-to-day operations and other projects as needed. Staying on top of new Uber policies, procedures, and programs that affect driver-partners. Working with the Driver Operations team to make support processes even better. Analysing data to… Show more Delivering 5-star, in-person technical support to driver-partners. Managing driver relationships. Serving as a primary point-of-contact for escalated or challenging support issues for drivers. Supporting local leadership team with day-to-day operations and other projects as needed. Staying on top of new Uber policies, procedures, and programs that affect driver-partners. Working with the Driver Operations team to make support processes even better. Analysing data to identify and flag key problems/outages. Assisting with the KYC compliance operation across Ireland. Developing processes and overcoming many obstacles, helping with the training of customer service agents across UKI on the KYC process. Taking Ireland to 98% compliance in 2 months. This includes investigating over 2,000 partner-drivers. Show less

Manchester, United Kingdom

Assisting the Buying teamSample Management from First Fit through to Gold SealPulling WSSI ReportsManaging the Critical PathUpdating POsUpdating Profit Margins and Shipping DocumentsResearching the latest trendsConstant liaising with Suppliers in the FE and TurkeyAssisting with Range PlanningPulling and presenting Bestseller ReportsVisually Merchandising the websiteUploading new product to the website using the Shopify platform Creating Product… Show more Assisting the Buying teamSample Management from First Fit through to Gold SealPulling WSSI ReportsManaging the Critical PathUpdating POsUpdating Profit Margins and Shipping DocumentsResearching the latest trendsConstant liaising with Suppliers in the FE and TurkeyAssisting with Range PlanningPulling and presenting Bestseller ReportsVisually Merchandising the websiteUploading new product to the website using the Shopify platform Creating Product DescriptionsAttending Fit Sessions, sending Fit CommentsChasing Shoot SamplesManaging and creating the Shoot ScheduleMonitoring QC Show less

Assisting the Garment Technologists in managing samples from 1st fit through to ShipmentSetting up Size Charts(using PLM)Organising and taking notes in Fit Sessions and signing off Shipment SamplesMonitoring and setting up/approving Label and PackagingAnalysing and approving TestingCreating Wash-care InstructionsReviewing Quality IssuesLiaising with Factories in the Far East to ensure correct sample managementUploading and proofing copy for the websiteWorking… Show more Assisting the Garment Technologists in managing samples from 1st fit through to ShipmentSetting up Size Charts(using PLM)Organising and taking notes in Fit Sessions and signing off Shipment SamplesMonitoring and setting up/approving Label and PackagingAnalysing and approving TestingCreating Wash-care InstructionsReviewing Quality IssuesLiaising with Factories in the Far East to ensure correct sample managementUploading and proofing copy for the websiteWorking alongside Design, Buying and Merch to ensure keeping in time to a working CP Show less

Fashion Design And Technology, Fashion/Apparel Design, 2:1

Foundation Degree, Art/Art Studies, General, Pass

Gcse/Alevel, 8 A-C/3 C'S