Francisco Ramírez work email
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Francisco Ramírez personal email
• Results-oriented Customer Success and Project Management professional with over 8 years of experience driving client satisfaction, retention, and business growth in fast-paced industries such as IT, healthcare, and education across LATAM and the U.S. Proven track record in optimizing customer experiences, boosting retention rates and managing cross-functional teams to deliver innovative solutions. • Bilingual in English and Spanish, with strong analytical and strategic skills. Master’s in international business and UCLA-certified in Digital Marketing, adept at leveraging data to create impactful client strategies and exceed expectations.
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Customer Success AssociateDatadogUnited States
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Bilingual Transition CoordinatorDocgoUnited States -
Customer Success ManagerPagerduty Mar 2022 - Sep 2023Chile• Improved customer health scores, personalizing communication strategies and conducting in-depth product reviews.• Increased customer retention by 20% through targeted educational programs and churn risk analysis using product data insights.• Identified and resolved product gaps, leading to a 30% reduction in customer service escalations.• Played a pivotal role in the "Customers for Life" initiative, ensuring 10% of key accounts expanded their contracts within 6 months. -
Business ConsultantIndependent Apr 2020 - Dec 2022Los Angeles, California, United States• Designed a pilot music app for health and wellness, focusing on product development, UX/UI, and business planning.• Provided strategic advice to digital startups on improving online presence through Google and Facebook Ads, content creation, and digital PR.*To obtain my postgraduate degree in digital marketing from UCLA Extension, I completed multiple internships at companies like ONErpm (Music Distribution), KCRW (Radio Station), and Ninja Tune (Record Label). EEUU, 2019 -2021.
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Project ManagerInnova360Cl Feb 2018 - Feb 2020Santiago Province, Chile• Managed an innovation platform that generated over 2500 active users, increasing user engagement by 30% and collecting 70 unique challenges and 800+ innovative ideas.• Delivered successful case studies for major accounts (e.g., Mente by AngloAmerican), driving a 25% increase in client retention.• Led cross-functional teams to solve UX and account issues, resulting in improved platform efficiency. -
Account Development ManagerElsevier Jan 2016 - Dec 2017Chile• Boosted customer engagement by 40% across South America, Panama, and Mexico through onboarding and post-sales strategies.• Improved key account KPIs by 80%, focusing on lead conversion, ROI, and platform adoption for top accounts like hospitals and universities.• Developed a renewal strategy, resulting in 25% year-over-year contract growth across key accounts. -
Academic Coordinator Of Clinical EducationUniversidad Iberoamericana De Ciencias Y Tecnología Aug 2010 - Dec 2014Chile• Managed relationships with over 50 institutions, securing internships for physical therapy students.• Coordinated and supervised 150+ internships, ensuring 100% compliance with academic goals.• Increased program efficiency through employability initiatives, such as workshops and institutional partnerships.
Francisco Ramírez Skills
Francisco Ramírez Education Details
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Arts, Entertainment, And Media Management -
Business Administration And Management, General -
Physical Therapist
Frequently Asked Questions about Francisco Ramírez
What company does Francisco Ramírez work for?
Francisco Ramírez works for Datadog
What is Francisco Ramírez's role at the current company?
Francisco Ramírez's current role is Customer Success Associate.
What is Francisco Ramírez's email address?
Francisco Ramírez's email address is fr****@****uty.com
What schools did Francisco Ramírez attend?
Francisco Ramírez attended Ucla Extension, Universidad Andrés Bello, Universidad De Chile.
What skills is Francisco Ramírez known for?
Francisco Ramírez has skills like Liderazgo De Equipos, Estrategia Empresarial, Microsoft Powerpoint, Estrategia De Mercadotecnia, Marketing, Microsoft Word, Inteligencia Empresarial, Desarrollo De Productos.
Who are Francisco Ramírez's colleagues?
Francisco Ramírez's colleagues are 🧚🏻♀️ Saje Liese, Thiago Lopes, Alex Nagel, Justin Hsu, Kevin Y., Legina C., Florent Le Gall.
Not the Francisco Ramírez you were looking for?
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francisco ramirez
Rancagua -
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Francisco Ramírez
Ing. Civil Industrial U. De Chile - Master En Gestión De La Ciencia Y La Innovación En U. Politècnica De València (Upv)Santiago2gmail.com, gmail.com
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