Frances Jackson Email & Phone Number

Lakewood, Colorado, United States

San Diego, California, United States

Vicenza Area, Italy

USANA Health Sciences is one of the world's leading company in the field of health and nutrition. Founded by Dr. Myron Wentz in 1992, USANA develops and manufactures high-quality nutritional supplements, healthy weight-management products, and self-preserving personal care products. USANA is now a thriving international company that has achieved many milestones to be a world leader in cellular health. For more information, please go to my website: www.urbodyurway.usana.com

Vicenza Area, Italy

Job Purpose:To manage the day to day operations of the Vicenza USO Center at USAG Vicenza, a medium size multi-functional USO Center, delivering amenities, and core services comparable to standard “single soldier” focused USO facilities. This position oversees programs and events, some of which are unique to the U.S., in order to provide the service members and their families a connection to home. Primary duties:1. Manage all facets of the day to day operation of the USO center, providing cost- free services, i.e. coffee, snacks, wide-screen TV with DVD movies and cable , Xbox gaming, Rock Band, WII gaming, a fully furnished “touch of home” kitchen and a 10 station Internet Café with additional wireless access for those patrons using their personal laptops.2. Provide telephone, fax, and copy service as required.3. Manage personnel activities in accordance with USO Arlington HR policies, to include coordinating employee schedules; announcing job vacancies, reviewing resumes and interviewing and conducting new hire orientation, mentor employees; provide professional development; maintain job descriptions and personnel files for new hires and existing employees. Conduct performance evaluations, quarterly performance reviews. 4. Manage all financial facets of the daily and monthly center programs. Daily duties include receiving deposits, petty cash reconciliation, accounts payable and accounts receivable transactions. Month end duties include timely completion of petty cash reconciliation, inventory and in-kind report. Provide any other ad hoc reports as required.5. Direct the Volunteer Program to include recruitment, training, development, and recognition.6. Represent the USO in Vicenza, creating a favorable public image.Ensure appropriate support to the community at the Center. Develop, improve, and maintain the working relationship with the Garrison Commander, staff, and tenants.

Hollywood Park, Tx

Representing 15 resorts in the Western region with 40+ Reservations Sales agents• Responsible for soliciting and managing of reservations sales-related opportunities.• Manages and provides training and work assignments to Reservations Sales staff.• Actively up-sells each business opportunity to maximize revenue opportunity.•Achieves personal and team related revenue goals.• Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.• Provides service to our customers in order to grow share of the account on behalf of the company. Received highest Associate Engagement Survey out of 15 managers on property.

Cibolo Tx

•Mentored over 500 personnel and cultivated leaders by redesigning Professional Development Course curriculum; focused on team building, management styles, and leadership strategies--Course benchmarked throughout United States Air Force Europe (USAFE) Command.•Managed installation retention program. Conducted research and developed statistics to attack negative trends; aggressively educated personnel in reenlistment and officer training program benefits--exceeded Air Force average by 7% with 85% retention rate.•Commanded First Term Airmen Course. Revised curriculum with 24 separate course presentations; delivered 193 hours of critical career information to 100% of new Air Force members--educated over 700 personnel in career broadening, benefits, pay, entitlements, retraining, and special duty information.•Revolutionized Career Assistance Advisor (CAA) information program. Created one-of-a-kind website; provided 24/7 virtual assistance with 157 links that focused on career, education and military/civilian transition items--Model for CAAs Air Force wide.•Piloted Informed Decision briefing rewrite; researched and compiled data from 11 bases; provided Airmen with up-to-date information--ensured 100% personnel were properly equipped to make life and career impacting decisions•Results Focused. Oversaw agency self-inspection program; identified and corrected 14 critical program discrepancies--lauded by Air Force CAA Functional Manager “The Best”.

•Superintendent of Military Personnel Section; Supervised and led a team of 13 Non-Commissioned Officers, 7 Airmen; Supported 2 groups, 14 Squadrons and 11 Wing Staff Agencies; Provided customer service to over 800 personnel.•Training Manager. Responsible for all in-house training; Led Personnel conversion to e-system. Increased visibility and focus. Drove the completion of 316 training items.•Mission Focused and Efficiency Minded. Identified inefficiencies in forward deployment of war fighters; consolidated missions of two separate Personnel Support agencies and Liaison Officers-- increased efficiency 75% and ensured over 8,000 Iraq deployers received the same information and equipment.•Multi-Faceted Leader. Led a 20 member team in audit and staging of 7,522 decorations; fixed a 19 year records management error in 4 weeks--ensured Veterans’ records were in compliance with Federal Laws•Key Contributor. to Military Personnel Section “Excellent” rating for 2008 Inspector General, Unit Compliance Inspection. •Awarded Manager. Earned USAF European Command Personnel Manager of the Year 2008.

Bachelors In Business Administration, Tourism And Hospitality

Activities and Societies: National Society of Collegiate ScholarsGraduated Summa Cum Laude

Associate'S Degree, Logistics, Materials, And Supply Chain Management

Associate'S Degree, Personnel Administration

Associate'S Degree, Culinary Arts/Chef Training