Francesca Davies Email and Phone Number

Working across the consumer transport division driving digitalisation, project roll-outs, green initiatives & GP Maximisation

• Face to face and remote management of a diverse workforce of over thirty-five drivers, making communication and active listening imperative for continued success.• Daily resource allocation across planned routes, contributing to an average 98% OTIF delivery performance. • Project lead for transport forming part of a business-wide project team, responsible for progress reporting, risk mapping, driver screening and recruitment, training matrix production and delivery.• Successful… Show more • Face to face and remote management of a diverse workforce of over thirty-five drivers, making communication and active listening imperative for continued success.• Daily resource allocation across planned routes, contributing to an average 98% OTIF delivery performance. • Project lead for transport forming part of a business-wide project team, responsible for progress reporting, risk mapping, driver screening and recruitment, training matrix production and delivery.• Successful implementation of a new employee engagement scheme, increasing overall driver morale. • Performance management, employee progression & training. Show less

• Supported the design and implementation of a site-wide data analysis tool, aiding closer alignment of resources with daily demand. Slashing agency staffing costs by 20% over six months.• Customer relationship management, in alignment with varying contractual agreements. • Consistently achieving 100% same day returns processing target.• Site lead for employee engagement and employee feedback data analysis. • Process refinement, with a continual focus on lean & efficient… Show more • Supported the design and implementation of a site-wide data analysis tool, aiding closer alignment of resources with daily demand. Slashing agency staffing costs by 20% over six months.• Customer relationship management, in alignment with varying contractual agreements. • Consistently achieving 100% same day returns processing target.• Site lead for employee engagement and employee feedback data analysis. • Process refinement, with a continual focus on lean & efficient operations, new pick faces deployed, increasing pick accuracy and efficiency. With e-commerce proving to be a huge growth engine for DHL, accompanied by a number of go lives within the facility, exciting times as part of a projects team lie ahead. Growing not only myself during this period, but the site as a whole. Show less

• Management of global customer and colleague relations, to gain up to date market trend data, to better align stock availability with differing global market demand. • Daily utilisation of a diverse tech stack, supporting the management of sales enquiries, customer orders, product returns, pricing, and financial reporting across global business units. • In-depth knowledge of global exports regulations. • Strong relations with freight forwarders, negotiating contractual agreements… Show more • Management of global customer and colleague relations, to gain up to date market trend data, to better align stock availability with differing global market demand. • Daily utilisation of a diverse tech stack, supporting the management of sales enquiries, customer orders, product returns, pricing, and financial reporting across global business units. • In-depth knowledge of global exports regulations. • Strong relations with freight forwarders, negotiating contractual agreements with shippers to increase profitability.• Production of weekly sales, pipeline and fulfilment reports, an enablement tool used by the global sales team to increase profitability and service levels in their dedicated markets.• An in-depth market research report was compiled for the UK sales manager, in readiness for a new product development pitch delivered to the UK board of directors. Show less

Working alongside academics to present to and engage with perspective management school students. Sharing personal experiences and advice on all aspects of university life, providing meaningful insight and support to applicants and family members.

HR Director for Enactus (University of Liverpool), responsible for team engagement; individual member personal and professional development; pipeline talent acquisition and recruitment.

I was an active member of the Help the Homeless Society at the University of Liverpool between 2015 & 2019. I proceeded to join the committee as Treasurer a position I held for three years. Responsible for all of the societies financial affairs and budgeting. Responsible for producing and presenting quarterly funding pitches to the Guild of Students board members and a number of other societies in order to obtain vital funding.

• Implementation and training delivery of new absence management system over eight sites, leading to a 40% reduction in absence.• Employee engagement lead for all Virgin Trains sites across the network, increasing engagement scores by 13 points year on year.• Team management with KPI achievement focus.• Hours management, in line with budgetary constraints. • Responsible for onboarding a new recruitment agency, building strong working relations to better articulate business… Show more • Implementation and training delivery of new absence management system over eight sites, leading to a 40% reduction in absence.• Employee engagement lead for all Virgin Trains sites across the network, increasing engagement scores by 13 points year on year.• Team management with KPI achievement focus.• Hours management, in line with budgetary constraints. • Responsible for onboarding a new recruitment agency, building strong working relations to better articulate business needs. Resulting in resource cost savings and lower staff turnover Show less

• Managing technical and complex telephone and email enquiries from product distributors, pallet distribution and shipping companies and general clients. Rapidly ascertaining a wealth of knowledge to proficiently provide this information, with minimal assistance.• Enlisted to research and present market information to Senior Management, currently working in conjunction with UK utility companies and Transport for London on traffic management systems and safe working practices. Information… Show more • Managing technical and complex telephone and email enquiries from product distributors, pallet distribution and shipping companies and general clients. Rapidly ascertaining a wealth of knowledge to proficiently provide this information, with minimal assistance.• Enlisted to research and present market information to Senior Management, currently working in conjunction with UK utility companies and Transport for London on traffic management systems and safe working practices. Information collected would subsequently be used to underpin NPD.• Responsible for a continuous improvement project, reducing unnecessary calls and email received from a key client. I produced a contact log on Excel to monitor all calls and emails received. Resulting in daily and weekly reports being sent, improving client relations and reducing inbound contact by one-third. Show less

• Customer service delivery across multiple platforms, maintaining an overall first-contact resolution rate of over 90%.• Responsible for the set-up, training, and management of an emergency housing team, reducing emergency accommodation costs by 30% overall. • Production and delivery of comprehensive written and verbal training materials.• Comprehensive complaint handling and resolution. • Placed in top five in CS Centre customer satisfaction ranking for the last 6 months of… Show more • Customer service delivery across multiple platforms, maintaining an overall first-contact resolution rate of over 90%.• Responsible for the set-up, training, and management of an emergency housing team, reducing emergency accommodation costs by 30% overall. • Production and delivery of comprehensive written and verbal training materials.• Comprehensive complaint handling and resolution. • Placed in top five in CS Centre customer satisfaction ranking for the last 6 months of 2014, achieving managers employee of the month twice in the same period. Show less

• Key account management, setting up strong working relationships with estate management teams.• Rate negotiation secured a 10% reduction across 60% of all engineers, resulting in increased profitability and competitiveness in the market.• Providing account leads with analysis on predicted maintenance based on earlier demand, increasing customer satisfaction and company profit margins.• Recruiting, scheduling, and managing engineers across the UK and Ireland.• An active member… Show more • Key account management, setting up strong working relationships with estate management teams.• Rate negotiation secured a 10% reduction across 60% of all engineers, resulting in increased profitability and competitiveness in the market.• Providing account leads with analysis on predicted maintenance based on earlier demand, increasing customer satisfaction and company profit margins.• Recruiting, scheduling, and managing engineers across the UK and Ireland.• An active member of the Chamber of Commerce, attending regular business networking events and actively involved in commercial exhibitions. Show less

• Selling in print and online advertising to a portfolio of both new and existing clients, both face to face and over the telephone.• Established an in depth understanding of clients’ needs to ensure advertising packages in line with developing business objectives and customer specifications, achieving this through various media platforms.• Delivery of training both internally to staff members and externally to customers.