Francesca Rees
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Francesca Rees Email & Phone Number

Customer Insights Manager at GoCompare
Location: Cardiff, Wales, United Kingdom 9 work roles 2 schools
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Role
Customer Insights Manager
Location
Cardiff, Wales, United Kingdom

Who is Francesca Rees? Overview

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Francesca Rees is listed as Customer Insights Manager at GoCompare, based in Cardiff, Wales, United Kingdom. AeroLeads shows a matched LinkedIn profile for Francesca Rees.

Francesca Rees previously worked as Senior BI Analyst at Gocompare and BI Analyst at Gocompare.Com. Francesca Rees holds Master'S Degree, Forensic Linguistics, Distinction from Cardiff University / Prifysgol Caerdydd.

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Profile bio

About Francesca Rees

Ambitious and enthusiastic analyst with over 10 years of experience in analytics across a variety of fields ranging from marketing and commercial arenas within the insurance industry to crime pattern analysis within the law enforcement sector. I have a real interest in delivering meaningful insight and recommendations from data rather than simply 'data churning' and particularly enjoy putting together information from a variety of data and research findings to provide a full, contextual picture with emphasis on the 'human' element rather than focusing purely on logic driven findings. I have been fortunate enough to gain experience in a number of different areas of marketing having conducted analysis for email, broadcast and affiliate campaigns as well as looking at the relationship between PPC and SEO and providing numerous reports and data for PR stories. I am also interested in modeling, customer segmentation and propositions research; focusing on ensuring that insights and recommendations are customer-centric as well as adding business value in terms of ROI.In addition to my commitment to my role, I have been involved in numerous committees and have shown a great deal of enthusiasm and dedication to these by organising a number of charity and health & wellbeing events as well as successfully applying to become a Brand Champion at Gocompare.com. I am also a dog lover and as well as owning a dog myself, have previously been a volunteer dog walker at Cardiff Dog’s Home. I have also previous volunteered for the Barnardo's Mentoring and Befriending Scheme and currently volunteer as a Telephone Befriender for Independent Age. As well as volunteering, I enjoy singing and drama am an active member of Rhiwbina Amateur Theatrical Society.

Listed skills include Analysis, Email Marketing, Data Analysis, Sas, and 9 others.

Current workplace

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GoCompare
Gocompare
Customer Insights Manager
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9 roles

Francesca Rees work experience

A career timeline built from the work history available for this profile.

Customer Insights Manager

Current

Newport, United Kingdom

Sep 2018 - Present

Senior Bi Analyst

Newport, United Kingdom

Jan 2017 - Sep 2018

Bi Analyst

• Responsibility for preparing and producing complex ad-hoc analysis for both internal and external stakeholders including both trend and root cause analysis; ensuring findings are clearly indicated and recommendations areas of further investigation are highlighted • Particular interest and focus on analytics within a Marketing context being a SME within this area• Responsibility for peer reviewing work of other team members; ensuring both the methodology and output is clear and analytically sound • Ability to run daily reports and ensuring these are distributed to relevant stakeholders in a timely manner whilst taking a proactive role in notifying relevant persons of trends or issues as appropriate • Taking ownership and responsibility for ensuring data governance procedures are adhered to when producing work and being actively aware of TCF (Treating Customers Fairly) and FCA principles

Jun 2015 - Jan 2017

Senior Marketing Analyst

Newport, United Kingdom

• Responsible for determining the success of marketing campaigns and the overall marketing strategy by using both qualitative and quantitative analysis methods• Understanding and utilising web analytics data and market research data in order to combine customer views and commercials to come up with a rounded analysis of marketing communications • Improving forecasting techniques and helping the marketing team improve forecast accuracy• Being a centre of analytical expertise within the marketing team and having the ability to recommend new analytical techniques in order to improve the effectiveness of marketing campaigns • Responsibility for presenting and explaining the implications of analysis to the marketing teams and the agencies• Working with different marketing teams to have a good understanding of different channels and how they work

Aug 2014 - Jun 2015

Senior Testing And Performance Descisioning Executive

Newport, United Kingdom

• Responsible for creating and managing logic test plans and processes testing all elements including logic and deployment of models for the Customer Marketing team• Responsible for the design and delivery of email forecasting model • Assisting with the implementation and delivery of the strategic plan for customer decisioning to ensure we are targeting the right customers with the right sales message, offer and creative at the right time to maximize sales• Working with Customer Marketing, Insight, the Web team and IT to ensure a consistent end to end customer experience across all products and channels• Specifying and building relevant reporting required to track performance of decision logic and continuously improve results

Mar 2014 - Aug 2014

Insight Analyst

Newport, United Kingdom

• Responsible for delivering ad-hoc insight to support various departments across the business including Marketing, PR and Business Development• Basic experience of modelling through the production of a customer behavioural value segmentation model• Input into financial forecasting models to make sound predictions on company performance • Maintaining the live Gocompare.com reporting suite, ensuring SLAs with business stakeholders are met, processes are followed and checks are undertaken, delivering enhancements as required• Identifying business opportunities via the reporting and root cause analysis produced, providing clear, objective recommendations as required• Understanding the activity and KPI of various business areas and working closely with other teams to ensure integrity of business deliverables• Frequently working to tight deadlines (e.g. when producing insight for timely press releases or Exec meetings whilst managing stakeholder expectations• Presenting analytical findings and recommendations to various departments across the business.• Supporting the development of junior members of the Insight team• Working with external companies such as eBenchmarkers and Consumer Intelligence to produce competitor reporting and insight• Delivering reports in line with internal governance and process, in an auditable manner; ensuring the regulatory requirements of all statutory bodies are met• In depth knowledge of email campaign construct and associated analysis

Oct 2011 - Mar 2014

Intelligence Analyst

Bridgend

• Responsible for collating and analysing police data in order to illustrate crime hotspots and forecast offence patterns for volume crime types• Producing problem profiles in order to determine tactical options with the desired outcome of reducing crime and increasing detection rates• Making recommendations with regard to the best ways to tackle problems based on identifying best practice initiatives used at local levels and identify resources required to deal with demands place upon the South Wales Police force • Responsible for providing analysis which effectively determines the deployment of Territorial Support Teams

Jul 2008 - Oct 2011

Partnership Analyst (Secondment)

Cardiff, United Kingdom

• Collating and analysing large quantities of data from various sources in order to produce reports for the Cardiff Safer Capital Partnership including various partnership strategic groups such as the Violent Crime Board, the Anti-Social Behaviour Team and the Licensing Department• Utilising data provided by other agencies such as various council groups, the Fire Department and the A&E Department at The University Hospital of Wales for inclusion in my reports where the core data was derived from police databases• Collating information using various data mining tools and performing analysis on this data in order to illustrate crime and anti-social behaviour trends (temporal and geographical) to produce various analytical products• Mentoring and supporting the Partnership Researcher within the team

Feb 2010 - Apr 2011

Crime And Intelligence Researcher

Newport, United Kingdom

• Responsible for collating and organising data to be used by the analyst in the production of problem profiles as well as other tactical and strategic documents• Low level analysis of crime patterns and the production of a daily summary used by officers in daily tasking. • Production of event timelines for various series of linked events

Sep 2007 - Jul 2008
2 education records

Francesca Rees education

FAQ

Frequently asked questions about Francesca Rees

Quick answers generated from the profile data available on this page.

What company does Francesca Rees work for?

Francesca Rees works for GoCompare.

What is Francesca Rees's role at GoCompare?

Francesca Rees is listed as Customer Insights Manager at GoCompare.

Where is Francesca Rees based?

Francesca Rees is based in Cardiff, Wales, United Kingdom while working with GoCompare.

What companies has Francesca Rees worked for?

Francesca Rees has worked for Gocompare, Gocompare.Com, South Wales Police, and Gwent Police.

How can I contact Francesca Rees?

You can use AeroLeads to view verified contact signals for Francesca Rees at GoCompare, including work email, phone, and LinkedIn data when available.

What schools did Francesca Rees attend?

Francesca Rees holds Master'S Degree, Forensic Linguistics, Distinction from Cardiff University / Prifysgol Caerdydd.

What skills is Francesca Rees known for?

Francesca Rees is listed with skills including Analysis, Email Marketing, Data Analysis, Sas, Customer Insight, Microsoft Office, Customer Analysis, and Crm.

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