As a Solution Architect at MNP Digital, I specialize in working with Canadian clients across multiple industries including the indigenous, private equity, non-profit and hospitality space. My primary focus is the selection, analysis, design and implementation of cloud based ERP solution Sage Intacct and its various integrations.As part of MNP, a Canadian full-service business advisory firm, the MNP Digital team is made up of highly skilled and curious problem solvers who are committed to guiding, protecting, and empowering our clients on their digital journey. Our services include digital advisory, digital platforms and experiences, cloud services, applied data and analytics, application development, cyber security and privacy, and managed IT services.

Implement the Sage Intacct Cloud solution on a consultative basis. Worked closely with clients to determine key needs for an effective ERP solution. Used objective analysis to create detailed technical documentation for business requirements, solutions and configurations. Acted as the primary liaison between customer and Sage to ensure timely delivery and customer satisfaction. Designed, configured, and implemented key systems and processes to meet end goals. Worked with various teams within the organization to deliver timely and complete results. Maintained strong customer-based relationships through ongoing technical support and customer service.

Worked with internal and external resources to solution system implementations and upgrades. Created detailed technical documentation for business requirements, solutions and configurations. Acted as the primary liaison between developers and end users to ensure technical compatibility and satisfaction. Critically assessed current processes to develop specific recommendations to improve efficiency and organizational agility. Worked with various teams within the organization to deliver timely and complete results. Continually learn and adapt to evolving systems and how they apply to current and incoming clients.Key Achievements include:Implemented first US client on accelerated timeline within 2 months of starting.Served key role in integrating several technological ecosystems including Dealertrack and Salesforce.Served key role in implementing large and small scale lenders.

As the first point of contact for end users, provide software support and analysis for technical issues. Use a key understanding of Inovatec’s product as well as an understanding of the automotive industry to critically assess and resolve client issues from a technical and business standpoint. Monitor and maintain ticket to organize and manage client issues. Liaise with client and implementation teams to ensure key problems are identified and resolved in a timely fashion. Assist implementation team with testing and systems analysis. Key Achievements:Rapidly developed technical and business understanding of the company’s proprietary technologies (CAF and CDP) to the point where role was elevated to Product Support 2 within two months at Inovatec. Consistently met and exceeded key performance indicators (tickets resolved, first response resolution, resolution time, and customer satisfaction).

As Business Systems Analyst, I analyze systems and data to accurately identify business needs and areas of improvement. Assess business processes, procedures, and policies to identify problems and issues. Research and develop programs to determine which is necessary to solve specific issues. Optimize existing processes and procedures while updating to modern times. Key Achievements have included; Developed delivery software to decrease process failures and optimize end processes; designed to track contact across departments and streamline communications. Created, wrote, and maintained internet Department’s tracking database; developed for statistical analysis purposes and to establish actionable intelligence.

As Specialist and Consultant, I oversee digital marketing initiatives, including Internet inquiries, e-lead generation promotions, and social media management. Negotiate with customers, utilize extensive product knowledge to secure sales, and communicate in a professional and friendly manner to close sales. Manage, edit, and write advertisements used for digital and print media. Achieve target sales while ensuring maximum profit is gained. Key Achievements have included: Increased internet sales by 25% since entering this position. Oversaw consecutives months of increased traffic while writing and maintaining online used car advertisements.

As Product and Sales Specialist, I Communicated with customers to promote dealership products. Executed sales and e-lead generation procedures to identify prospective customers and secure sales. Built and fostered customer relationships for continued sales, networking, and referrals. Key Achievements Included: Designed cloud based network to coordinate vehicle information and records.

As Marketing and Research Analyst, I served as primary assistant for daily operations with account manager. Completed client branding, designing, and marketing initiatives and campaigns. Collaborated with team members to design websites and execute copy processes for small business clients. Communicated with clients to assess business needs, researched unique situations, and developed customized analytical tools to meet unique needs. Key Achievements Were: Designed general SQL based tracking database for adaptive use in different projects for general business health assessment.Created cloud based network to communicate end goal content with clients and managers.