Francisco Manzo Email & Phone Number

Chile

I am thrilled to announce my new role at RADWIN MINING. As the Project Methodology and Strategy Manager, I hold a leadership position with a global mandate, concentrating my efforts on LATAM, North America, Africa, and Australia.My mission is to lead the strategy and management of mining technology projects, overseeing service delivery and ensuring excellence in each initiative. I am committed to strengthening our projects' presence and impact in these key regions, addressing unique challenges and leveraging local opportunities to enrich our global practice.Key Responsibilities:Articulate and implement strategies that optimize our mining services worldwide.Manage technological projects from concept to implementation, with a globally dispersed team.Deploy rigorous and effective project management methodologies, with a special focus on ITIL, tailoring them to regional dynamics.Collaborate with industry leaders to innovate and refine our operational and strategic processes.I embrace this role with passion and dedication, ready to apply my knowledge and experience to drive meaningful change in the mining industry. Working across different geographies is enriching and offers endless learning opportunities that I am eager to explore and capitalize on.#GlobalLeadership #MiningInnovation #ProjectManagement #ITILExperience #RADWINMINING #LatAm #NorthAmerica #Africa #Australia

Antofasgata, Chile

As a Site Manager, I am leading the project manager’s service for Minera Escondida I am in charge of monitoring and complying with the service agreement (SLA) and contractual parameters (KPI) levels of service contracts and projects. My job is to ensure that the work is aligned in Planning and Costs, and in turn with the objectives of the project, this for each of the projects in which Infosys has a stake.

Santiago Province, Chile

As Operations Manager, I am in charge of monitoring and complying with the service agreement (SLA) and contractual parameters (KPI) levels of service contracts and projects.To do this, I define the new operation model in the Operations area, the KPI reportability and SLA of the contracts. This model is based on the contribution of value to the business of the customers of the operational contracts. This model considers a management model based on Preventive planning, in conjunction with a service reportability and management of field teams. Which allow measuring the efficiency of the land teams, based on this reportability we adjust the maintenance plans in conjunction with the client according to the business needs, based on the model of project management of PMO, contracts are treated as 12-month projects.

Santiago Province, Chile

I work directly with the company's board, ensuring the adoption by all areas of the new strategy, the development of this strategic planning process allows us to ensure that this process is timely, focused and really adds value to the end customer; generating the reportability that allow to clearly show the contribution of value to the end customer's business, being part of the challenge to support the TICA client to improve their position in front of the internal client of their own company.The first task was to develop the Project Management strategy; I establish the use of PMO as a project methodology, we establish the model of internal management control and monitoring with the client; in 3 months we managed to take control of the projects, we improve the financial control of the projects in a significant way.I also develop the company's relationship model, with a focus on positioning in the main offices or parent company; the improvement plan is based on the value contribution to customers' business.

Santiago, Chile

I lead consulting to connect business processes with ITOT services. We provide a governance model that allows aligning execution in critical services with the strategy in the short term through an iterative approach.We develop the value contribution model, based on connecting business processes with IT services. We provided a governance model that allows aligning execution in critical services with the strategy in the short term through an iterative approach, my main achievements:• Minera Escondida worked with Superintendent IS, developed for the area of identification and definition in projects an agile execution model based on Kanban Boards, where we accelerate execution deadlines from 90 days to 18 days on average, increasing the portfolio of projects from 12 on average to 46 average in the first 3 months. • Minera Las Bambas (Cotabambas, Peru), through Protab Peru, we developed a support service for the selection of the radio communication system for the next 10 years, this was based on the needs of each area, contribution to the production process

Chile

As a Senior Technical Account Manager (STAM) my role is that of a business advisor, trusted to clients, working directly with the technology managers of different companies, directly supporting them in generating value to the operations of their companies, providing valuable guidance around the operations and optimization of their IT infrastructure through service management. I lead the development of the Value Aggregation Model in the clients of Mining, Banking and Telecommunications. Where after 3 years of work we achieve with the Microsoft team move the conversation of adding value in customers from a technological solution to business solutions, we increase services on average by 60% in each client working with the production areas. The main clients were Banco Santander, Banco Estado de Chile, MINVU, Codelco Chile, Telefónica Chile as the main ones.

Santiago De Chile

I manage and control the operation, support the bank's service contracts ensuring IT operational continuity, my main achievements are: • Continuity of IT Service, in this area of work was the definition of the evaluation metrics of the IT services contracted by the bank, where indicators of Operational Impact, Impact to Projects and Impacts to Customers complement the metrics established by the suppliers in order to generate plans for improvement and growth of highly effective IT services.• Ambient, is the area responsible for delivering the environments for the Development and QA teams of both internal and third-party projects of the bank, my job was to shape the area by establishing the types of services, their associated times and costs. Strong positioning work was done to the area within the life cycle of a project.

Antofagasta

Manage and control the operation, support, service contracts and development plans of all telecommunications systems (Radio Trunking, Wireless Links, Cellular Telephony, Commercial Radios, etc.), networks (Fiber Optics, Cabled, Cable TV, etc.) and infrastructure throughout the organization to ensure the availability and operability of these according to the requirements of the operation and management of the company. My main achievements are: • Update of administrative network communications equipment, a 14-month project that encompasses the change of Core, Distribution and Access, making a new architecture design focused to eliminate operational failures• Update of the Radio Communication System Trunking P16 (analog) to P25 (digital), Project that leads since the review of technologies in the market, then bidding process and finally implementation of the project. • Replace of communication system between the city of Antofagasta and works; 170 kilometers through the desert. Developing an assessment of available technologies and business needs, implementing a project that I consider to change 70 km of fiber optics and equipment at 6 intermediate sites. • Project to support communication between the city of Antofagasta and work; 170th stretch. I implement a wireless link project in 5 hops with automatic switching of services between more than 2 routes.

Santiago, Chile

Definition of the Standard Operating Environment (SOE) based on WinXP SP2, my functions within that project was to work with a team of people in Sydney (Australia), Houston (USA), London (UK) and Santiago (Chile) to generate the definition of the scope that would cover the WINXP SP2 SOE. Defining the BHPBilliton wireless office networking standard, this definition was handled by a team with specialists located in Sydney (Australia), Houston (USA) and Santiago (Chile) this work is the basis of the indoor wireless networks model to this day, as it was designed to meet business needs, above a technology implementation.

Santiago, Chile

I led, designed and implemented the action plan of the IT area for the southern cone in the process of restructuring the systems developed in the cluster, guiding the work of the department to deliver particular solutions with global visions. The process involved an exhaustive analysis of resources, skills and installed capacity, achieving in 1 year, 4 cluster-level implementations (Argentina, Peru and Chile) taking advantage of the synergies of the existing resources in each country.

Santiago, Chile

Optimization of the company's processes through IT solutions where in 3 years of work a reduction was obtained from 3 months to just 1 month the evaluation time of the company's budget, being this system adopted by the financial group Tetra Pak as recommended budget tool worldwide.

Santiago, Chile

Develop CyberAgent in Java and Visual Basic 4.0, tool to capture data on TCP/IP networks, this development was so successful that it was adopted by the parent company of FTP Software and packaged as a commercial solution. • Develop the reporting pilot for the Datawarehouse of Unilever Chile project that was developed over 6 months, during which time competed with various companies specialized in Datawarehouse being Terabyte the selected company. • Designed the Microsoft tool support program in which I was successful in preparing client servers as; Atlas Copco, Unilever Chile, Chilean Chamber of Construction among the others, for the projects of Datawarehouse and Intranets and others..

Santiago, Chile

Diseñe de la estrategia para la migración del sistema de atención a clientes, desde Qbasic + Btrieve a Visual Basic 3.0 + MS SqlServer, este proceso fue realmente un caso exitoso de migración, se fueron migrando módulos del sistema, manteniendo partes de la información en distintas bases (Btrieve y MSSQL), el proyecto tomo 2 años de arduo e intenso trabajo de un equipo de 5 personas.