Francisco Martinez Email & Phone Number

Scott Afb, Illinois, United States

Scott Afb, Illinois, United States

● Successfully diagnosed and troubleshot network faults by applying established procedures, resulting in efficient identification of failed network elements and minimized downtime.● Specialize in verifying and maintaining network pathways by routinely diagnosing and resolving network path degradations and bottlenecks, ensuring optimal performance and reliability.● Proactively analyze network alarms and perform detailed incident correlation using multiple monitoring tools, facilitating prompt resolution and minimizing operational impact.● Collaborate with cross-functional teams and external service providers to coordinate fault correction activities, ensuring timely restoration of network services and adherence to DISN SLAs● Supported fault isolation by diagnosing and troubleshooting network faults, utilizing established procedures to identify failed network elements.● Provided timely situational awareness to leadership and the impacted community through approved communication methods.NOTE: This position is a continuation of my previous role but with the parent contacting company.

Scott Afb, Illinois, United States

• Successfully diagnosed and troubleshooted network faults utilizing established procedures, resulting in efficient identification of failed network elements and minimized downtime.• Specialize in the verification and maintenance of DISN pathways, ensuring optimal performance and reliability by routinely diagnosing and resolving network path degradations and bottlenecks• Proactively analyze network alarms and perform detailed incident correlation to identify potential threats, facilitating prompt resolution and minimizing impact on operations• Collaborate with cross-functional teams and external service providers to coordinate fault correction activities, ensuring timely restoration of network services and adherence to DISN SLAs

• During this 17-week intensive course provided by Microsoft, studied PowerShell Administration,Windows Server Core, Linux Administration, CompTIA Sec+/CYSA+. Microsoft Azure Fundamentals(AZ-900), Azure Administrator (AZ-104), Azure Security Technologies (AZ-500), and MicrosoftSecurity Operations Analyst (SC-200)

• Built, organized, and secured multiple WANs, supporting more than 50 users in high-risk operations and training maintaining 97% continuous connectivity • Built and maintained a Tactical LAN system providing network connectivity for over 100 personnel through an active directory branch• Provided technical support for help desk staff and the IT team, which included troubleshooting complex networking issues

Iowa, United States

• Managed multiple teams, delegating personnel to the departments they worked best in to optimize productivity• Managed and organized perishable foods and items to reduce time and safely acquire stock• Trained and served as a coach for new sales associates by training associates on regulations and day to day practices to enhance efficiency