Francisco Lopez Mba, Pmp, Bscis Email & Phone Number

Miami, FL, US

Madrid, ES

• Provide strategic direction, establish goals and major priorities for my team of IT professionals in the North American region with the objective to make our Business Travel customers as successful as they can be with.
• Business Travel Industry
• Business travel models
• Problem solving techniques
• Consulting and business analysis techniques
• Project management

Madrid, ES

Responsible to manage and lead the retention and growth of key Mega Travel Management Companies (TMCs) in the North American region. This objective is reached via: a) establishment and nourishment of partnerships with key stakeholders and decision makers; b) in-depth analysis of IT infrastructure and operational processes to determine optimization.

Madrid, ES

I am in charge of managing the full landscape of implementation of solutions to our Travel Industry customers based in North America. The adherence to Project Management Industry (PMI) Standards is rigorously observed, combining regular water-fall and agile methods and techniques. Some of the relevant Projects successfully completed to date: A) World View.

Madrid, ES

Had the privilege of managing the Ecommerce Program implementations for Avianca-Taca and Avianca Brazil. A) Avianca-Taca Program. Started on September 2012 and ended on January 2014. It had the objective to bring together the 2 companies (Avianca and Taca airlines) under a single ecommerce presence for the merged companies. The result can now be observed.

Madrid, ES

I was in charge of managing the implementation of the full Altea program for Avianca, the major Colombian airline, representing at the time 11 million passengers boarded per year account. It encompassed the full range of our Altea products for airline carriers: Reservations, Code Shares, Inter-links, Inventory, Ticketing, E-Commerce, Departure Control.

Madrid, ES

• Key Accomplishments Business Development:
• Retention and expansion of key accounts via client relationship development and custom solution proposals. Actively contributed to attain department objective of $1 million revenue per year. Solutions Engineer:
• On-site consulting and detailed operations analysis to provide customized solutions.
• Provide ongoing coaching and consulting to internal Sales Engineers to hone their skills in providing technical solutions. Project Manager:
• Manage the development and implementation of contracted projects.
• Most recent projects are: a complete Call Center Solution, Redundant Mirror Operations and Virtual Private Network Solution, Point of Sale to Back-office Solution, Business Centralized Point of Access, Corporate Travel.

Madrid, ES

• Performed the role of Internet Specialist, senior Network Engineer and Project Coordinator of internal IT engagements with the goal of leveraging technology to better serve our customersKey Accomplishments:
• Researched, proposed and managed the implementation of the Amadeus North America Virtual Private Network (VPN) over Internet for customers. This solution allowed the company to transition customers from legacy (costly).
• Led the implementation of a country-wide-area network for top customer in Guatemala (Tivoli Viajes). It was the first of its kind project in the region, carrying voice and data. This solution allowed the company to.

• Based in Guatemala, started the Systems Integration department for the region. The goal was to provide IT solutions for customers as a means to retain accounts and gain new ones (grow market share). Key accomplishments:
• Managed the transition of X.25 and Frame Relay Lines to Internet for customers
• Evaluated and recommended Telefonica as the regional Internet Service Provider
• Trained the region’s technical staff to be knowledgeable in the upcoming Internet connectivity
• Provided highest level of technical support to the region
• Acted as Solutions Engineer to secure new business agreements with customers

• Based in Guatemala, was part of the start up team that designed the architecture of the Internet Service Provider named formerly Infovia, bought in 1999 by Terra Networks (www.terra.com.gt). Key accomplishments:
• Architect, implementer and manager of the server and routing infrastructure of the ISP
• Negotiated and established relations with key providers
• Assembled a team of 4 network engineers and effectively created sub-divisions to optimize operations
• Provided the technical training for the Sales team to enable them to sell our services
• Coached and trained the technical help desk. Implemented a 24/7 support service.

Master Of Business Administration (Mba)

Mba, International Business

Bachelor Of Science, Computer Information Systems

Education record

Bachelor Of Sience, Computer Science