Francisco Lopez Mba, Pmp, Bscis Email & Phone Number

Miami, Fl, Us

Madrid, Es

Provide strategic direction, establish goals and major priorities for my team of IT professionals in the North American region with the objective to make our Business Travel customers as successful as they can be with our portfolio of products and IT solutions.Our growing number of global, multi-national and regional accounts provide me the grounds to support strategies and management of the following:1) Budget Management - customers portfolio a. Air, Hotel and Car bookings multi-million yearly production baseline b. Products and solutions IT revenue objectives (multi-million $)2) Market Expansion with sustainable YoY growth targetsEstablish the creation of partnership plans that provide alignment of our products and solutions with the objectives of our customers. Aim to deeply understand their needs to then provide tailored solutions.Establish and support training and business need initiatives and projects for departments and colleagues.Operate as player-coach to provide strategic, tactical direction and oversight for my team's knowledge enrichment of:• Business Travel Industry• Business travel models• Problem solving techniques • Consulting and business analysis techniques• Project management • Effective sales and account development techniques• Evolving technologies In the area of products and solutions:• point of sale (booking)• content management • quality control • accounting and reporting • robotic applications • cloud solutions and web-services • data analytics • e-commerce • systems integration• process analysis and optimization • tailored solutionsReport evaluation and implementation or performance results to senior management and other stakeholders.Propose and champion operational changes as required.Translate trends into tangible opportunities.Work with senior executives across functions and channels to develop sustainability and market expansion road-map.

Madrid, Es

Responsible to manage and lead the retention and growth of key Mega Travel Management Companies (TMCs) in the North American region. This objective is reached via: a) establishment and nourishment of partnerships with key stakeholders and decision makers; b) in-depth analysis of IT infrastructure and operational processes to determine optimization opportunities; c) definition of action plans in partnership -Joint Partnership Plans; d) thorough knowledge of the Travel Industry and Business Travel; e) good knowledge level on Amadeus portfolio of products and solutions; f) establishment and management of the delivery team with adoption of agile methodologies; g) consultative approach; h) definition of Key Performance Indicators - we can improve what we can measure; i) seek win-win situations, making our customers and their success the center of everything we do i) diligence on delivering in a timely manner and to the satisfaction of our customer. During this time I had the privilege of working closely with the American Express Global Business Travel (Amex GBT) account and their team serving The World Bank account. Putting in practice the above steps and in true partnership we sought the retention and growth of The World Bank account who had entered Request For Proposal (RFP) phase to evaluate moving their business to the competition. The combination of the technology, products, content and services of both companies put in relevance the perfect match to the Travel needs of The World Bank. A redesigned guided booking flow was implemented. It accomplished attaining lower Average Handling Times, streamline the booking flow taking into account quality control, travel policies, negotiated rates, accounting and travel care requirements. This multi-million dollar account was successfully retained. Contract awarded on June 2018. Other Mega TMCs I managed in the NORAM region during this time: BCD and CWT

Madrid, Es

I am in charge of managing the full landscape of implementation of solutions to our Travel Industry customers based in North America. The adherence to Project Management Industry (PMI) Standards is rigorously observed, combining regular water-fall and agile methods and techniques. Some of the relevant Projects successfully completed to date: A) World View (Traveledge) – Web services project. Start date: May 2014. End date: May 2015. The team had the mission to assist our customer World View (Traveledge) develop their own booking portal using our Amadeus webservices as their engine. It included the full family of verbs for the Air and Cruise reservations functionality. The team managed to reach successful conclusion of the portal development on time and within budget. http://www.worldviewtravel.com/B) Exchange Relief Solution Program.Start date: October 2014. End date: November 2015.Managed program composed of 13 teams with our mission to develop and implement cutting-edge new solution to resolve the Exchange/Reissue of tickets for our US market. The program lasted for a period of one year and went successfully live on October 2015. It tackled face-on the Ticket-Reissues solution which is deemed the most difficult task for any Travel Agency. The solution combined - a custom script, - a core product and - a manual service to do the exchange on behalf of our customers. The solution caught the attention of the media and was embraced by our customers. Some citations are: https://www.tnooz.com/article/to-ease-ticket-exchanges-amadeus-swallows-adms-hires-preparers/http://www.travelweekly.com/Travel-News/Travel-Technology/Amadeus-debuts-airline-ticket-exchange-systemhttp://www.thebeat.travel/post/2015/07/14/Amadeus-Claims-A-First-With-Ticket-Exchange-Outsourcing-Service.aspx

Madrid, Es

Had the privilege of managing the Ecommerce Program implementations for Avianca-Taca and Avianca Brazil. A) Avianca-Taca Program. Started on September 2012 and ended on January 2014. It had the objective to bring together the 2 companies (Avianca and Taca airlines) under a single ecommerce presence for the merged companies. The result can now be observed in full motion in the production site: http://www.avianca.com B) Avianca Brazil. Started on September 2013 and ended on April 2014. As Avianca expanded its business and coverage in the South American region, they acquired Oceanair Linhas Aéreas and branded it Avianca Brazil. As part of their migration from their in-house operation system into Amadeus, my team had the mission to work in tandem with the full conversion program (reservations, loyalty, ticketing, departure control, customer management, etc.) and bring to life the new site at the time Avianca Brazil would go live with the Amadeus ALTEA system. The team managed the successful conversion and launch of the new site on April 2014. http://www.avianca.com.br/enBoth implementations incorporate the full online booking experience with all the dynamic content expected from a first class airline with a first class selling web site. Some of the relevant features implemented include: inventory pulling, flexible and adaptive pricing, single/round-trip and multiple destinations, promotions, seat classes, loyalty program, secure billing, ticketing, web check-in.

Madrid, Es

I was in charge of managing the implementation of the full Altea program for Avianca, the major Colombian airline, representing at the time 11 million passengers boarded per year account. It encompassed the full range of our Altea products for airline carriers: Reservations, Code Shares, Inter-links, Inventory, Ticketing, E-Commerce, Departure Control System: Customer Management (check-in), Flight Management (FM), Call Center, External Systems Integration and comprehensive training packages. Managed virtual teams located in multiple regions, according to where our subject matter experts and resources were available: Nice/France, London/UK, Erding/DE, Sydney/AUS, Bogota/CO, and multiple locations of the USA (Miami, Tucson, Waltham, Chicago). Besides managing these implementation teams (scoping, planning, baselines, execution, budgeting, etc.), I also maintained and nourished a healthy customer relationship, at Director and C levels with the airline account. The success of this implementation enabled the continuation and expansion of our Amadeus business to include also Taca, who was purchased by Avianca in the second half of our program implementation. The joint account Avianca-Taca now represents a 20+ million passengers boarded per year (20+ million PBs), becoming one of the most important carriers in the LATAM region.

Madrid, Es

Key Accomplishments Business Development:• Retention and expansion of key accounts via client relationship development and custom solution proposals. Actively contributed to attain department objective of $1 million revenue per year. Solutions Engineer:• On-site consulting and detailed operations analysis to provide customized solutions. • Provide ongoing coaching and consulting to internal Sales Engineers to hone their skills in providing technical solutions. Project Manager:• Manage the development and implementation of contracted projects. • Most recent projects are: a complete Call Center Solution, Redundant Mirror Operations and Virtual Private Network Solution, Point of Sale to Back-office Solution, Business Centralized Point of Access, Corporate Travel booking integration, Resilient Network Infrastructure Solution.• Success rate and customer satisfaction from all managed projects is 100%.

Madrid, Es

Performed the role of Internet Specialist, senior Network Engineer and Project Coordinator of internal IT engagements with the goal of leveraging technology to better serve our customersKey Accomplishments:• Researched, proposed and managed the implementation of the Amadeus North America Virtual Private Network (VPN) over Internet for customers. This solution allowed the company to transition customers from legacy (costly) Frame Relay lines to Internet as a means to connect to the travel reservations system. Since its implementation in 2002, it has represented net savings of US$ 4 million per year for the company. • Led the implementation of a country-wide-area network for top customer in Guatemala (Tivoli Viajes). It was the first of its kind project in the region, carrying voice and data. This solution allowed the company to secure a new 5 year business agreement with this important account. The expected net revenue of this engagement was US$ 300K per year.

Based in Guatemala, started the Systems Integration department for the region. The goal was to provide IT solutions for customers as a means to retain accounts and gain new ones (grow market share). Key accomplishments:• Managed the transition of X.25 and Frame Relay Lines to Internet for customers• Evaluated and recommended Telefonica as the regional Internet Service Provider• Trained the region’s technical staff to be knowledgeable in the upcoming Internet connectivity• Provided highest level of technical support to the region• Acted as Solutions Engineer to secure new business agreements with customers• Attained an 8 % overall market growth in one year (US$ 500K in additional revenue)• Secured the IT leadership position in the market (first mover advantage)• Grew and co-managed the department from 1 to 5 staff members with positions in Guatemala, Costa Rica and Miami.

Based in Guatemala, was part of the start up team that designed the architecture of the Internet Service Provider named formerly Infovia, bought in 1999 by Terra Networks (www.terra.com.gt). Key accomplishments:• Architect, implementer and manager of the server and routing infrastructure of the ISP• Negotiated and established relations with key providers • Assembled a team of 4 network engineers and effectively created sub-divisions to optimize operations• Provided the technical training for the Sales team to enable them to sell our services• Coached and trained the technical help desk. Implemented a 24/7 support service. • Initiated the consulting services and served as sales engineer for corporate accounts• Reached a 5,000 customer mark in a period of 3 years • The company was profitable in record time and was sold to a major International player. The profitability of each customer was valued at US$ 1,500 (total selling price was US$ 7.5 million).

Master Of Business Administration (Mba)

Mba, International Business

Bachelor Of Science, Computer Information Systems

Education record

Bachelor Of Sience, Computer Science