- Leasing Management: - Supervising and leading a high-performing leasing team. - Achieving and maintaining an occupancy rate of 90%+ consistently over a three-year period. - Strategically managing leasing operations, contributing to a 30% increase in overall company revenue. - Developing and implementing effective leasing strategies to attract and retain tenants.- Facilities Oversight: - Managing a diverse facilities team, including in-house coordinators, handymen, housekeeping supervisor, and a third-party cleaning company. - Ensuring all buildings and units are maintained to the highest standards of cleanliness, safety, and functionality. - Overseeing routine and preventive maintenance schedules, minimizing downtime and ensuring operational excellence. - Coordinating with vendors and service providers to ensure quality and cost-effective services.- Business Development Support: - Collaborating with the business development team to identify and acquire new properties. - Providing insights and recommendations based on market trends and competitive analysis.- Ad Hoc Projects: - Lead the implementation of advanced access control systems, enhancing security and tenant convenience. - Oversaw the rollout of high-speed Wi-Fi systems across all properties, improving tenant satisfaction and competitiveness. - Developed and executed energy-saving initiatives, resulting in reduced operational costs and supporting the company’s sustainability goals. - Managing various other special projects aimed at improving operational efficiency and tenant experience.

- Expert in scheduling and conducting tours for new and existing homes.- Proficient in showcasing property features and benefits to potential residents.- Skilled in determining effective sales strategies for both new and existing homes.- Ability to assess and tailor sales approaches to meet diverse prospect needs.- Proficient in adding detailed notes to opportunities after each touchpoint, including tours, follow-ups, and applications.- Experienced in maintaining a clean sales funnel and following up with all leads post-tour to drive applications.- Experienced in weekly goal setting and generating demand for available inventory.- Ability to prioritize vacant units based on various competing objectives.- Effective communicator with marketing and inside sales teams to drive demand for available units.- Collaborates with development teams to design tools and dashboards to support leasing activities.- Skilled in analyzing market trends and adjusting strategies to maximize occupancy rates.- Strong problem-solving abilities for ad hoc projects and operational challenges.- Adept at building and maintaining relationships with prospects to ensure a high conversion rate.- Committed to providing exceptional customer service throughout the leasing process.- Comfortable handling multiple tasks and projects simultaneously.- Ability to adapt to changing priorities and market conditions.

- Operational Leadership: Managed all operations in Barcelona, enhancing daily processes and team performance.- Strategic Development: Created scalable market entry strategies and identified growth opportunities.Performance Management: Ensured project milestones and KPIs were met, using data-driven decisions for continuous improvement.- Financial and Administrative Control: Established financial controls, including auditing, accounting, and budget management.Key Achievements:- Improved operational efficiency and customer satisfaction.- Successfully expanded market presence.- Consistently met or exceeded project milestones and KPIs.

- Hotel Boutique day to day operations, that included between others administering the hotels reservations and payment; housekeeping department, and accounting.