Frank Hoffman Email & Phone Number

Lawrenceville, New Jersey, US

Managing and leading multiple on-shore, near-shore and off-shore team across multiple business streams. Responsible for defining QA practices, release quality metric standards, hiring, strategizing and managing tactical test automation initiatives. Primary objective to ensure 100% automation test strategy for integration, system, functional, performance.

A subsidiary of iSolvedHCM, formerly known as PayChoice and then Sage Payroll. Develops and distributes licensed Payroll, HCM and Time/Attendance software as a service.Responsible for strategic Quality Assurance and Testing initiatives while directing, managing, leading and mentoring multiple teams of Software Engineers, Manual and Automation Test.

• Managed sprint deployments to production, stepping team through each line item of deployment checklist. Goal was to perform this manual stepping process until there were no errors or missed steps in the process, which.
• Monitored status of each task and documented errors or failures (file could not be overwritten/deleted, IIS would not stop or restart, server stack or end-point variable was incorrectly defined)
• Lead retrospective meetings to discuss deployment night issues that were documented, walked DevOps principal through each issue to confirm each was addressed within specific pipeline, task, or step.
• Worked with QA Automation Engineer to implement testing task into CI/CD pipeline.

• Analyzed processes and system functionality to refine and then manage until fully implemented as enhancements or new innovations.
• Worked with Product Manager to ensure deliverables were aligned with the strategic vision outlined in our Product roadmap.
• Performed competitive market research and spoke with end users to fully understand stakeholders needs and drive functional development decisions for the product.
• Acted as a liaison between 3rd party vendors, end-users, stakeholders and operations team to ensure business requirements were properly gathered, documented and circulated for acceptance.
• Translated business requirements into more specific functional requirements or epics.
• Attended architectural design meetings with development to confirm feasibility of new cutting edge functional technology.

• Ensured the PO was keeping the Product Backlog successfully groomed and that user stories met sufficient entrance criteria for team refinement sessions.
• Lead team members through agile ceremonies - sprint refinement sessions, planning, discovery and daily stand up meetings.
• Coordinated sprint retrospective sessions, documented what went well and what the team would like to improve upon moving forward. Engendered team members to celebrate their successes and work towards a mindset of.
• Ensured team members were keeping tasks and work items updated so that status could remain transparent to upper management.

US

Formerly known as GSI Commerce and then eBay. Global leader of E-Commerce Procurement webmalls.Lead the activities of multiple SQA team Leads and Manual Test Engineers (System and UAT), and multiple teams of Automation Test Developers (middleware and integration). Responsible for leading UAT activities; approving test plans, communicating functional.

Hanover, MD, US

Contract: GSI Commerce | eBay | RadialReviewed and digested requirements, developed and executed test cases.

Hanover, MD, US

Contract: PHH MortgageLead initiative to streamline “Requirement to Test Plan” integration, responsible for reconstructing existing multi-process approach into single seamless integration between Borland Caliber RM and HP Quality Center. Analyzed functional requirements and specifications prior to constructing QA test strategy, test approach and test.

Trevose, PA, US

• Responsible for the department’s strategic and tactical initiatives, overseeing the testing of more than fifteen internal and/or external user interfaces (disc-based, client-server and web-based).
• staffed, managed and motivated employees to meet their personal and business-related goals
• worked closely with automated test engineer to drive theory and focus of Automated Testing
• incorporated quality procedures, activities and artifacts into software testing lifecycle (Master Test Plan/Strategy, test plans, test cases, test data)
• made suggestions to ensure proposed functionality followed standard interface design techniques
• budgeted for department capital/operational expenditures (resources, expenses, training, software licensing)

Trevose, PA, US

• Started the company’s first Quality Assurance and Software Testing department, staffed with both Manual and Automated test professionals. Responsible for directing and managing the department’s operational and tactical.
• worked with Project Mangers to ensure sufficient testing resources were available and allocated to projects
• completed staff performance reviews and goal setting with direct reports
• evaluated third party Integrated Quality Solutions and Suites (requirements, prototypes, manual test cases, automated testing and issue management)
• migrated existing defect, enhancement, requirement and testing artifacts to Quality Solution (vendor: Compuware)
• established relationships across QA and Product Management to enhance practices of creating and publishing requirements

Trevose, PA, US

• created, published and maintained library of testing documents for eight electronic research products (Delphi-based disc products in form of DVD\CD media) as well as one Delphi-based client/server application
• trained and guided testers through the verification of application builds (Black-box: Acceptance and Regression testing)
• met with external members and stakeholders/subject matter experts to identify high-level workflows and use cases
• validated business and functional requirements during one-on-one meetings with Product Managers
• met with developers to gain awareness of technical implementation methods
• created functional and non-functional test specifications and test cases

Trevose, PA, US

• Provided Software and Hardware support to over 15,000 end-users
• 97.9% overall first-time resolution rate
• Trained new hires in troubleshooting techniques and hardware installation
• Managed internal knowledge base - documented and proofread software installation instructions
• Lead team in meetings.
• Coordinated, scheduled, and facilitated bi-weekly Product improvement/defect status meetings

Vienna, VA, US

• DCC, at that time, provided two of the most prominent E-business-to-government procurement applications in the country. Their network comprised of local municipalities, educational institutions and small to medium.
• Provided application training and technical support to over 75,000 end-users. E-business-to-government procurement applications (installed and web-based solutions).
• Wrote technical support manual to streamline training and troubleshooting activities.
• Proactive involvement in design and implementation for low-level government procurement software.

Leadership Training For Managers

Bachelor Of Science, Business Administration (Minor: Mis)