Frank Hoffman Email & Phone Number

Lawrenceville, New Jersey, Us

Managing and leading multiple on-shore, near-shore and off-shore team across multiple business streams. Responsible for defining QA practices, release quality metric standards, hiring, strategizing and managing tactical test automation initiatives. Primary objective to ensure 100% automation test strategy for integration, system, functional, performance and delivery of frontend, message queue and microservice technology for both on-prem and cloud-based containerized solutions. Successfully transformed teams from manual testing to a 100% test automation approach. Drove implementation of a new DEV integrated CI/CD environment and test data service needed to enable successful end to end test automation. Facilitated release planning activities and certification phases to ensure successful delivery of monthly and bi-weekly agile releases. Led UAT planning and testing with Product Owners, Implementation and Customer success teams.

A subsidiary of iSolvedHCM, formerly known as PayChoice and then Sage Payroll. Develops and distributes licensed Payroll, HCM and Time/Attendance software as a service.Responsible for strategic Quality Assurance and Testing initiatives while directing, managing, leading and mentoring multiple teams of Software Engineers, Manual and Automation Test Engineers. Transformed Testing group into a mature and automated QA department. Strong focus on process improvement, documentation and implementation into team practices. Also worked in Dev Ops, Product Owner, Business Analyst and Scrum Master roles.

• Managed sprint deployments to production, stepping team through each line item of deployment checklist. Goal was to perform this manual stepping process until there were no errors or missed steps in the process, which would then signify deployment was considered fully automated. • Monitored status of each task and documented errors or failures (file could not be overwritten/deleted, IIS would not stop or restart, server stack or end-point variable was incorrectly defined)• Lead retrospective meetings to discuss deployment night issues that were documented, walked DevOps principal through each issue to confirm each was addressed within specific pipeline, task, or step.• Worked with QA Automation Engineer to implement testing task into CI/CD pipeline.

• Analyzed processes and system functionality to refine and then manage until fully implemented as enhancements or new innovations.• Worked with Product Manager to ensure deliverables were aligned with the strategic vision outlined in our Product roadmap. • Performed competitive market research and spoke with end users to fully understand stakeholders needs and drive functional development decisions for the product. • Acted as a liaison between 3rd party vendors, end-users, stakeholders and operations team to ensure business requirements were properly gathered, documented and circulated for acceptance. • Translated business requirements into more specific functional requirements or epics.• Attended architectural design meetings with development to confirm feasibility of new cutting edge functional technology.• Held refinement sessions with Agile Scrum team members to ensure functional requirements or epics were sufficiently broken down into suitable user stories, which could then be estimated.• Groomed and prioritized the backlog by refining existing user stories as changes were discussed and approved. • Collaborated with UI/UX to review and approve wireframes and screen mockups. • Worked with QA team to ensure sufficient use cases were developed and tested against. • Reviewed all completed work to determine if met acceptance criteria and ready for demo to stakeholders.• Periodically created training documentation and demoed completed work to stakeholders.

• Ensured the PO was keeping the Product Backlog successfully groomed and that user stories met sufficient entrance criteria for team refinement sessions.• Lead team members through agile ceremonies - sprint refinement sessions, planning, discovery and daily stand up meetings.• Coordinated sprint retrospective sessions, documented what went well and what the team would like to improve upon moving forward. Engendered team members to celebrate their successes and work towards a mindset of self-awareness and continued positive performance. • Ensured team members were keeping tasks and work items updated so that status could remain transparent to upper management.

Us

Formerly known as GSI Commerce and then eBay. Global leader of E-Commerce Procurement webmalls.Lead the activities of multiple SQA team Leads and Manual Test Engineers (System and UAT), and multiple teams of Automation Test Developers (middleware and integration). Responsible for leading UAT activities; approving test plans, communicating functional changes, test execution reporting and bug resolution communications with external clients. Responsible for the construction and communication of all Test Execution and Defect status reporting to vice president of QA and CTO.

Hanover, Md, Us

Contract: GSI Commerce | eBay | RadialReviewed and digested requirements, developed and executed test cases.

Hanover, Md, Us

Contract: PHH MortgageLead initiative to streamline “Requirement to Test Plan” integration, responsible for reconstructing existing multi-process approach into single seamless integration between Borland Caliber RM and HP Quality Center. Analyzed functional requirements and specifications prior to constructing QA test strategy, test approach and test cases. Executed manual test cases and documented results for the same. Maintained requirement Change Control traceability matrix, responsible for test case validity and maximum functional test coverage.

Trevose, Pa, Us

Responsible for the department’s strategic and tactical initiatives, overseeing the testing of more than fifteen internal and/or external user interfaces (disc-based, client-server and web-based).• staffed, managed and motivated employees to meet their personal and business-related goals• worked closely with automated test engineer to drive theory and focus of Automated Testing• incorporated quality procedures, activities and artifacts into software testing lifecycle (Master Test Plan/Strategy, test plans, test cases, test data)• made suggestions to ensure proposed functionality followed standard interface design techniques• budgeted for department capital/operational expenditures (resources, expenses, training, software licensing)• identified and evaluated QA technologies prior to purchase and implementation

Trevose, Pa, Us

Started the company’s first Quality Assurance and Software Testing department, staffed with both Manual and Automated test professionals. Responsible for directing and managing the department’s operational and tactical SQA activities. • worked with Project Mangers to ensure sufficient testing resources were available and allocated to projects• completed staff performance reviews and goal setting with direct reports• evaluated third party Integrated Quality Solutions and Suites (requirements, prototypes, manual test cases, automated testing and issue management)• migrated existing defect, enhancement, requirement and testing artifacts to Quality Solution (vendor: Compuware)• established relationships across QA and Product Management to enhance practices of creating and publishing requirements• incorporated requirement review, analysis and walkthrough sessions into project life cycle• established an internal and external BETA program, moderating throughout User Acceptance reviews• instituted, scheduled and moderated Configuration/Change Control Board meetings• created troubleshooting checklists/scripts for technical support department, formalizing escalation process from technical support department• provided third-level support to Technical Support team, worked through support representative or directly with member until resolution • established quality metrics and key performance indicators (measuring ability to meet service level agreements)• provided weekly status reporting to leadership team (publishing test case counts, testing status and/or defect tracking reports)

Trevose, Pa, Us

• created, published and maintained library of testing documents for eight electronic research products (Delphi-based disc products in form of DVD\CD media) as well as one Delphi-based client/server application • trained and guided testers through the verification of application builds (Black-box: Acceptance and Regression testing)• met with external members and stakeholders/subject matter experts to identify high-level workflows and use cases• validated business and functional requirements during one-on-one meetings with Product Managers • met with developers to gain awareness of technical implementation methods • created functional and non-functional test specifications and test cases• executed manual test cases (white and black-box) as well as published test data and results• reported defects via issue management application and change requests to management when observed

Trevose, Pa, Us

• Provided Software and Hardware support to over 15,000 end-users • 97.9% overall first-time resolution rate• Trained new hires in troubleshooting techniques and hardware installation• Managed internal knowledge base - documented and proofread software installation instructions• Lead team in meetings. • Coordinated, scheduled, and facilitated bi-weekly Product improvement/defect status meetings• Documented and communicated software defects to Development team, retesting once resolved

Vienna, Va, Us

DCC, at that time, provided two of the most prominent E-business-to-government procurement applications in the country. Their network comprised of local municipalities, educational institutions and small to medium sized businesses. • Provided application training and technical support to over 75,000 end-users. E-business-to-government procurement applications (installed and web-based solutions).• Wrote technical support manual to streamline training and troubleshooting activities. • Proactive involvement in design and implementation for low-level government procurement software.

Leadership Training For Managers

Bachelor Of Science, Business Administration (Minor: Mis)