Frank Fleming Email & Phone Number

Augusta, GA, US

Franklin, Tennessee, United States

• Oversee day-to-day operations of an 8,000 square feet golf cart retail shop, including inventory management, sales, and customer service.
• Develop and implement effective operational strategies, resulting in an increase in overall store efficiency and profitability.
• Lead a team of 10 employees, providing training, coaching, and performance evaluations to ensure exceptional customer service and sales performance
• Oversee sales for both commercial and retail accounts. Maintaining current sales roster and all prospects.
• Foster strong relationships with suppliers, negotiating favorable terms and ensuring consistent product availability.
• Developed and executed plans for new locations in Aiken, SC, and Nashville, TN

Augusta, Georgia, United States

• Scheduling the production for units sold and scheduling transportation of sold units to the end customer.
• Problem solving with the sales team and finding the best result for the customer.
• Selling service and units to commercial accounts and retail customers
• Identifying the customers’ problems and providing solutions through a multitude of products and services

Augusta, Georgia, United States

• Adapting a full schedule to accommodate customers with emergent issues and solving them efficiently
• Advocate on behalf of my customers to ensure that needs and expectations are met in a timely manner.
• Providing dozens of customers per day with high quality service and support
• Improving outreach and marketing via social media
• Advise customers on service work needed for their vehicle
• Generating revenue by presenting or upselling additional services to satisfy the needs of customers

Augusta, Georgia, United States

• Analyzing and correcting used car reconditioning processes for the auto group.
• Interpreting data regarding the duration of time vehicles were taking through the reconditioning phase and corrected bottle necks to perform the entire process within the three day window for used cars to be completed.
• Coordinating every used car through processes which included moving from the shop, to detail, and then pictures in an efficient and timely manner.

Augusta, Georgia Area

Was in charge of making sure our fleet of trucks were maintained and ready to go at all times. Also loaded the trucks and in charge of anything else that had to be done in the trucking yard. Learned skills like time management and problem solving when equipment would break down.